West Columbia hotels from HK$480

"Did not stay one hour after checking in. Stains on the bed, dirty carpets, and spider webs in the corners of the ceilings. Look nothing like the pictures at all. "

"Never will stay here. Terrible experience."

"Need ice maker on the floor Phone can’t working in the room"

"Got in round 10pm was 3rd in line to check in, took 40 minutes to complete this because the gentleman behind the counter said it was his first day and he was all alone. Arrived to the room to find the lock was loose in door and hair all in the bed and bathroom. The bedroom had stains on the floor and the bed itself was very loud getting in and out of from whatever is holding the mattress up. Went to front desk next morning to complain about the bed sheets and bathroom and mentioned the hair. Came back later in the day to find a made bed with more hair in the sheets and an uncleaned bathroom, just 2 new towels. Went back to the front desk and had them change sheets again and clean bathroom. The 3rd cleaning showed a still dirty grimy toilet and bathroom and more hair in sheets. Safe to say nothing was taken care of not to mention the gentleman said I would receive my $100 deposit back same day as checkout, but then said it could take 3-7 business days. Very disappointed with this stay and will stay elsewhere. Didn’t bother with the breakfast due to the state of the property, figured I’d find more. The hair in the bed was a mixture of dark head hair and below the belt and above the knee hair :( I didn’t want to write this but want to warn everyone else. I even read the reviews and all of the complaints have not been fixed. "

"Mattress was hard and uncomfortable. Pillows were way too soft"

"Clean rooms"

"Front desk was always so helpful and friendly! The hotel has a courtesy van to drive you around downtown Columbia. And the room was very clean and had everything we needed. Would definitely stay there again!"

"Very nice. "

"The hotel is freshly renovated, feels very modern and the room even had a clothes steamer (which my daughter needed for a dress). Breakfast was well stocked and the staff friendly and helpful."