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"Great location "

"This was a business trip. At check out I had requested an email receipt and have never received it. Now I have to chase it down if I am to get reimbursed. Very frustrating."

"DO NOT STAY HERE!!!! The pictures online look NOTHING like in person! Originally was supposed to stay 3 nights, the first night was SO NOISY!!! And the room they had us in was in an outside like walkway made of fake cobblestone. Which meant when housekeeping would push their carts it sound like a bunch of loud rattling! We were SO EXHAUSTED from the lack of sleep! We woke up the next morning and checked out EARLY!!! Well before the check out time even! There was even a couple at the desk who were cancelling their reservation bc they came to scope out the place beforehand! We were refunded the very last night’s stay THATS IT! That was insane! We should’ve been refunded for 2 nights since we were gone WELL BEFORE CHECKOUT TIME! Worst place to stay! Definitely a 0/10 WOULD NOT RECOMMEND!"

"The internet was just to my son's liking. Out stay was pleasant and easy. Breakfast was good and plentiful. "

"Great"

"I have posted a $ dispute with your A-I bot system as phone calls were not workable and disputed the bill. Contessa and you need to get your act together and be Transparent and Honest!"

"Grounds well maintained. Room was clean and pool was very enjoyable with kids! Did not have a negative experience which was refreshing. "

"The Valencia was the perfect river walk hotel,...the staff was friendly and helpful, the room clean and very spacious, the architecture beautiful, it was close to all the amenities And it was reasonably priced. "

"My favorite hotel in San Antonio. Always a pleasant stay. "