Pittsburgh Whiskey Point Trailhead Hotels

"The stay was perfect."

"The cleaning service was non existent. I stood at the hotel for 5 nights and my room was cleaned once. I had to call for service and all that was done was the bed and the trash. We were not given towels (I had to call for them), the toilet paper was not replenished (there were four of us in the room), and the complimentary coffee was not replenished."

"Room was run down/old. Shower head was coming out of the wall and couldnt get the water hot. The phone in the room was making a loud buzzing noise so I just disconnected the cord. Rest of venue and area was super.l, staff was friendly. Room was clean. Easy access.to a late.checkout that was needed."

"Was happy they had a room, since my previous hotel had overbooked and Expedia put me in this one. Desk manager was very friendly. Breakfast was nice. All was much better than I would have had anyway. "

"When I arrived, I was told that the hotel was overbooked by 9 rooms thus far that day. I was forced to find another hotel. The manager told me it was not their fault, but "Expedia's" fault. Seems doubtful, but whatever. Shifting blame is never a good practice. Own your mistakes..."

"We have stayed at this location multiple times, and honestly I was very disappointed during this stay. The rooms and bathrooms were dingy, dated and not as clean as I would like- dirty towels were left behind from previous guests, the phones appeared dirty and one didn’t even work when I attempted to call the front desk to report that a plastic bag of our clothing was missing. I think that it was mistaken for trash and taken by the housekeeper- I spoke to 2 different front desk staff- but was never contacted by the head of housekeeping as promised. Neither staff seemed concerned about my missing clothing despite me explaining that it contained a sentimental item of clothing - a man’s royal blue polo shirt with “Pitt” insignia- as we were in town to attend our daughter’s graduation. The breakfast was fair, but the coffee machine was complicated and we had to stand in line for several minutes to get coffee. There didn’t seem to be enough staff to handle the crowd. On the brighter side- the parking was ample and the beds were very comfortable. "

"We were in town for work and found the stay to suite our needs. We ended up only staying one night as we had I request to rework our schedule. We will be back in the area in a few weeks and will look to see if this space is available. Thanks. "

"We spent 3 discouraging nights here. The experience included 1 night in a room that had 2 chairs with disgusting stains. In addition the room lock never opened when using the key. The staff was courteous and kept reprogramming our keys, tried in vain to use them and then had to use a passkey every time we wanted to go in the room. They said that the key issue wasn't new and everyone knew about it. They moved us to another room for the next 2 nights. The only improvement was that the lock worked well. Unlike the first room, the second room had no lights by the beds. It appears that many rooms are occupied by long term individuals, many of whom unfortunately smoke in their rooms. The coffee service were a couple of pump dispensers placed by the front door from 7-9 am. This was a dissapointing experience."

"Breakfast was good, few staff I encountered were friendly, shower is way too small. Dark parking lot at night. Rooms could use some tlc"