White Lake hotels from HK$476

"Room was clean"

"No exercise equipment, no pool or hot tub, absolutely nothing to do. Breakfast choices were excellent heat, quality of food was great "

"I had a horrible experience! This was the worst hotel I’ve ever stayed at. From the room to the staff and the food. It was all horrible. I booked my room weeks ahead on hotels.com and when I arrived I was given an ada accessible room so when we entered the room everything was low to the ground and understandable but that was not what I booked especially since my husband is tall it was not ideal for us and I specifically booked the king kitchen suite since we were staying for a week and I knew what the room was supposed to look like because of the photos on their website and this room was not it! I went back to the front desk and she told me they were sold out and I had no choice but to stay in that room. She was extremely rude and refused to switch me even though their website and the hotels.com app said that there were a lot of rooms available so I contacted hotels.com and an agent tried to call them and ask for a room change and she refused then they escalated it and the other agent also got denied so I contacted the GM of Hyatt and she was confused because she can see there were a lot of rooms available and she called them and made them give me another room and they did, but the room they switched me to was extremely dirty and I broke out in a rash all over my face and body. STAY AWAY FRON THIS HOTEL! And the food was disgusting! Also laundry messed up our clothes and they charged me for my SERVICE DOG! That’s not allowed and the GM refunded me. Ridiculous place to stay"

"Something has changed and I will not be coming back. They put me in an ADA room with 2 queens when I had reserve a king suite & no answer to the front desk 2 separate times on the phone; was kept up until 3 am from multiple drunk people slamming doors and having a big party; when attempting to nap the following day housekeeping staff was yelling in a foreign language at the top of their lungs for at least 2 hours outside of my room to where I opened the door and asked them to stop yelling so I could sleep - they stopped 5 minutes and Resumed. Again no answer when calling the front desk. The bath was barely large enough to take a bath. I ordered food at restaurants and was charged for room service each time because I chose to take something to go. On departure the front desk said thank you for staying and never once asked how my stay was. It might as well have been a motel and I’ve never been happier to check out. Never coming back"

"Items were left in cabinets by previous guest. Floor not vacuumed. "

"There was a hockey team, cheer or gymnastics team. Kids ran up and down until 1am. The pool was closed Saturday for some chemical filtering. I wanted high floor but was on 6th floor. I was on the side of a highway in which I could hear the cars. Underneath pullout couch was a sick, a cookie and other crumbs. The heating system made noise all night until I got up and turned off and then we were cold. The bartender did not know how to make a good Long Island. I had to pay $30 for 2 nights for parking. The only thing that was good was the breakfast. This was the most horrible experience I ever experienced at a Embassy hotel or any hotel. Staff should hold the customers accountable for their kids. Never again will I go to this hotel again. "

"Hotel has plenty of onsite parking and is affordable. It’s about 1 mile from the expressway off/on and there are plenty of good restaurant choices within a 5-7 minute drive. "

"Kitchen had roaches and staff is on different pages about certain policies. One person told me one thing and another person told me the complete opposite. When I questioned it , I was threatened to get kicked out of the hotel and was disrespected by the front desk lady. "

"If you compare the Royal Park to high end hotels in this price range you will be disappointed. The amenities and service do not justify the cost. "