Willow Lawn hotels in Richmond

"The hotel looks in person exactly as it does in the photos! It is clean, bright and appears to be new or newly renovated. The room was clean and comfortable. The staff was very polite and helpful. We were very pleased!"

"The room was clean. Microwave did not work TV kept freezing up and they were doing a renovation which they should’ve gave her a discount no bar no continental breakfast."

"Staff was great but the room was not. It looked like someone had been lying in the bed before we arrived, there were towels missing, the furniture was old and worn, and it was really loud outside the room. Will never return. "

"Room was clean but a bit worn. Needs a renovation. Front desk staff at checkin time was rude but other staff were pleasant. "

"My experience at this hotel was extremely disappointing. The room door would not close properly unless it was slammed, and the trim around the door was dirty and visibly falling apart. The $20+ buffet breakfast was completely unacceptable — poor quality and not worth the price. More concerning was the ongoing construction noise coming from the adjacent room, including drilling, grinding, and loud music. When I raised this with the front desk, I was repeatedly given inaccurate and dismissive explanations (cleaning staff, outside traffic, nearby construction), none of which aligned with what was clearly audible from within my room. I even asked staff to come to the room to verify the issue themselves, and no one ever showed up. Despite all of this, I was not offered a room change or any resolution. This level of service and lack of accountability is unacceptable. "

"It was just ok. The room that I received was not what was pictured and described online. "

"Everything was great"

"Property was seemed like apartments not a hotel. Room was dirty and didn’t even have soap. Sink basin was broken through and room smelled of smoke. "

"It was bare minimum "