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关于马韦尔酒店的点评

3 out of 5
马韦尔酒店
Thompson Lane, Winchester, England

点评

7.8

还可以

10 分 - 超赞。296 条好评，共有 1000 条点评" "
8 分 - 还可以。396 条好评，共有 1000 条点评" "
6 分 - 一般。184 条好评，共有 1000 条点评" "
4 分 - 很差。85 条好评，共有 1000 条点评" "
2 分 - 糟糕。39 条好评，共有 1000 条点评" "

7.8/10

清洁度

8.4/10

员工和服务

7.4/10

服务设施

7.0/10

住宿条件和设施

7.4/10

环保

点评

6/10 一般

Kelly

与配偶出行
满意：员工和服务
Lovely and rustic but very noisy. People banging doors and doors being closed loudly. Very creaky floors. Great, friendly staff though and a fabulous choice of breakfast.
2024 年 4 月入住 1 晚

10/10 超赞

Sarah

与家人出行
Very run down and needs alot doing very basic but clean and tidy quite expensive for what it is reception staff were lovely very helpful,
2024 年 4 月入住 1 晚

8/10 还可以

Carole

与配偶出行
I have never come across such helpful and friendly staff. They certainly went over and above. The floor was quite squeaky in our room and the bed a bit hard for my taste. It’s in a lovely area and nice and quiet
2024 年 4 月入住 2 晚

4/10 很差

tony

商务旅客
Noisy room next door and no hot breakfast available
2024 年 3 月入住 1 晚

10/10 超赞

Julie

与配偶出行
Lovely overnight stay, food excellent, staff amazing, and a great day out in Marwell zoo to top off are night away .
2024 年 3 月入住 1 晚

8/10 还可以

Farzad

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Lovely settting & pretty good hotel facilities.
2024 年 3 月入住 1 晚

8/10 还可以

James

2024 年 2 月入住 1 晚

2/10 糟糕

真实旅客

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚

10/10 超赞

David

满意：清洁度、员工和服务、服务设施、住宿条件和设施
I loved the property and how it was designed. The rooms were lovely and had all the right amenities. The only thing that I suggest to the hotel is that it should revamp it heating system to take a unfloor heating system run by a ground source heat pump instead of fossil fuels and obviously increase the insulation.
2024 年 2 月入住 1 晚

4/10 很差

Manpreet

不满意：住宿条件和设施，清洁度
Cobwebs in the bedroom - dust on the floors
2024 年 2 月入住 6 晚

10/10 超赞

Laurika

满意：服务设施
Was a beautiful location, out in the countryside.
2024 年 1 月入住 1 晚

10/10 超赞

p

2024 年 1 月入住 1 晚

8/10 还可以

Dennis

满意：员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚

8/10 还可以

Shannon

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚

6/10 一般

John

2023 年 12 月入住 2 晚

4/10 很差

真实旅客

不满意：住宿条件和设施
Needs a good facelift
Very run down and clearly needs some renovation. The food was shocking and the cleaning staff start at the crack of dawn. It is very close to the Zoo mind was family friendly.
2023 年 12 月入住 1 晚

2/10 糟糕

Emma

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施
AVOID AT ALL COSTS
2023 年 12 月入住 1 晚

8/10 还可以

Paula

不满意：住宿条件和设施
2023 年 12 月入住 1 晚

2/10 糟糕

Aarron

不满意：清洁度、住宿条件和设施、客房舒适度
Never again!
When you walk in you think this is nice. Then you hit the freezing corridors and enter a freezing room dated from the early 90s. We found hair all over bathroom and not very clean. The bed looked like it folded into the wall and very uncomfortable. This was not a one off chance in total there was 6 rooms and all to a low standard. Being part of marwell zoo I think we expected more especially at the cost of a room. Hopefully the reason the hotel is so dated is because the money goes to the animals.
2023 年 12 月入住 1 晚

8/10 还可以

gareth

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff were very welcoming. The room was large and pleasantly decorated. Nice and warm for the time of year. We used the pool in the morning and it was at a perfect temperature and big enough. Only stayed one night but would recommend.
2023 年 11 月入住 1 晚

6/10 一般

Paul

满意：员工和服务
不满意：服务设施
The hotel is a great location for my needs but is a little tired and needs some money spent on it, the staff are friendly but could maybe be a bit more dynamic. I stay here for the convenience and the cost but may look at other options a little further away that provide a better overall experience
2023 年 11 月入住 1 晚

10/10 超赞

Peter

满意：清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 1 晚

6/10 一般

ken

与配偶出行
满意：服务设施，员工和服务
不满意：清洁度
Whilst well placed in its woodland position the fa bric of the building is in need of refurbishment . Our room was extremely tired looking as was the bathroom. The public areas too could do with a little brightening. My main observation was that housekeeping standards were very poor. We found our bed very poorly made including sequins from previous use on the duvet cover. Our bedroom floor was not hoovered at any time during our 4 night stay. Reception staff and restaurant staffvery good and deserve a better work environment. Price was fair for a three star but some areas sadly lacking for that rating
2023 年 11 月入住 4 晚

2/10 糟糕

Jeanette

满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
Worst hotel I’ve stayed in.
The room was dirty no heating or hot water for a shower next morning, and they didn’t have us down for breakfast, they moved us to the “ Bridal suite “ that too had no heating although they gave us a heater. The food and bar was very expensive, I wouldn’t have my wedding there. But saying that the staff were very friendly and helpful.
Toe nail clippings side of bed.
Bath and shower were dirty and had mild in.
The table in the bridal suite had not even been polished.
2023 年 11 月入住 2 晚

6/10 一般

Pauline

满意：员工和服务
不满意：清洁度
Staff Friendly - Room Disappointing.
Staff very friendly - my room disappointing, furniture worn and tired. Bathroom worktop had split so compressed chirp wood on front edge of basin popping out, not very hygienic? Spare blanket stiff as a board, had human hair on it and other bits, looked dirty? Also not normal practice to give water glass to drink from? Manager disagreed my comments but gave me 20% discount.
2023 年 11 月入住 1 晚

10/10 超赞

Sara

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Enjoyed my stay.
2023 年 11 月入住 1 晚

2/10 糟糕

Nigel

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Dirty uncomfortable unhelpful staff well must of them carpets dirty in walk way's breakfast wasn't bad won't be going back, infact weeks booked for 2 nights bed was so uncomfortable it aggravated my wife's back we left after one we have stayed in 3rd world country's and never had theses problems
2023 年 10 月入住 2 晚

6/10 一般

真实旅客

团体旅客
满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
Swimming pool facilities not all available Restaurant closed because of function, very limited opportunity for eating
2023 年 10 月入住 1 晚

10/10 超赞

Teresa

满意：清洁度、员工和服务、住宿条件和设施
I noticed some area need cleaning on the edges of the outside windows and rusting appears on the tall structures..
2023 年 9 月入住 3 晚

6/10 一般

IAN

2023 年 9 月入住 2 晚

10/10 超赞

Kyle

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 4 晚

8/10 还可以

heather

与配偶出行
满意：清洁度、员工和服务、服务设施
Set in woodland but no wildlife to be seen. Somewhere to take a walk outside would have been appreciated. Friendly staff and accommodation was good value for money. Would stay again.
2023 年 8 月入住 2 晚

8/10 还可以

Daniel

2023 年 7 月入住 1 晚

8/10 还可以

EDWARD

与配偶出行
满意：员工和服务，清洁度
Staff lovely. Two evening meals and had to wait 30-45mins to get our drinks or first course.Staff apologetic but maybe understaffed
2023 年 7 月入住 2 晚

6/10 一般

Alison

2023 年 7 月入住 1 晚

10/10 超赞

Kelly

2023 年 7 月入住 1 晚

6/10 一般

真实旅客

与家人出行
满意：客房舒适度，员工和服务
不满意：住宿条件和设施，清洁度
Friendly staff but not well maintained at all
The hotel location is great and the staff is lovely but the hotel is not well maintained . The chairs in the dining room are all stained. The tables are sticky to a point where it seems there is glue on it. The toilets have mould. The mugs and spoons seem like they are not cleaned properly. The hotel would be much better if they maintained it properly.
2023 年 7 月入住 3 晚

6/10 一般

Zoe

满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
Not great sadly
Desk staff nice over all staff were nice, friendly and helpfulRoom is ok nice size Clean if you don’t look to far The mattresses are super super old with mattress toppers on, no mattress protectors on No pillow protectors, which is just disgusting We had to strip our bed and remake it The bottom sheets don’t fit the bed sadly, The bed was not comfortable at all lumpy just a really bad nights sleep The room really is lacking the little personal touches, No tissues no hair dryers and first time ever no hand soap to was your hands!!! I mean I thought soap was standard I did ask the desk for hair dryer and hand soap which was left outside our room, Very noisy you can hear everything people talking walking around closing doors, turn the tape on will wake the dead And for the price we paid I am a little shocked I’m guessing they are piggybacking on the Zoo reputation, I really wanted to stay here for my birthday while they did leave a nice birthday card and bottle of wine which was nice tissues and hand soap would have been nicer We booked the restaurant for the evening The food was amazing really nice and good size, no complaints and the staff handled some really rude out of order customers very professionally and politely, Breakfast I can’t comment on anymore than we queued for 20 mins and no one moved extremely hot so got a refund and left, You CAN NOT lock your room when inside there is a chain but that won’t stop someone opening your door
2023 年 7 月入住 1 晚

8/10 还可以

Janice

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Hotel is comfortable and friendly. Not luxurious, but okay for a few days. Staff pleasant, breakfast good.
2023 年 6 月入住 2 晚

10/10 超赞

Helen

2023 年 6 月入住 1 晚

10/10 超赞

Andree，Ammanford

与配偶出行
满意：住宿条件和设施，员工和服务
We enjoyed our stay very much, the staff were very friendly and helpful and the breakfasts were amazing.
2023 年 6 月入住 2 晚

8/10 还可以

Natasha

We stayed for a wedding and the room itself was fairly nice. Needed some TLC and a deep clean. Room where the wedding was held was filthy. Staff at reception were really friendly, but bar staff not so much. No decent o it side areas either.very over priced for what it was.
2023 年 5 月入住 1 晚

10/10 超赞

Dave

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 5 月入住 3 晚

8/10 还可以

Chris

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
We arrived and staff member on the desk was really helpful, check in was simple. Drinks at the bar reasonable on draft but costs on spirits are over priced. The evening meal we had was excellent, the price was as you'd expect for a themed location. Breakfast unfortunately let the whole experience down from my perspective, English Breakfast was largely cold, scrambled egg looked like it had been made for an age and not much on the plate at all. My wife asked for scrambled on toast only instead with the advertised salmon, she does not like fish. The dish came back with fresh toast but the same scrambled egg which smelt of the previously added salmon. Unfortunately we were on a time limit so no value in complaining. However there was plenty of option for continental breakfast. In conclusion I would definitely recommend the location to stay at and in general eat at, others may have had a better breakfasts experience.
2023 年 5 月入住 1 晚

10/10 超赞

Paul

2023 年 5 月入住 1 晚

8/10 还可以

James

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good sized room, comfy bed, good food in the restaurant. Having use of a pool & sauna was a bonus. Bar drinks at £6.50 a pint were over the top.
2023 年 4 月入住 1 晚

10/10 超赞

Kathryn

满意：清洁度、员工和服务、住宿条件和设施
2023 年 4 月入住 1 晚

6/10 一般

C

满意：员工和服务
不满意：客房舒适度，住宿条件和设施
Okay for a relatively cheap stay
Firstly I must point out that this hotel is very well priced for the location, hence we were not expecting wonders. On the plus side the staff are very friendly and helpful. They give a decent welcome and make you fell at home. The foyer is well maintained and presentable, as was the function room that we spent the evening in. Also on the plus size our room was upgraded when we checked in FOC. On the minus side, the room could have done with re-decorating because of the random paint chips off the wall and the bed was very hard. However the room was clean and had been well prepared by the staff. The only exceptions to this was the limescale on the heated towel rack and the shower head. In short if I had paid more, I would have been disappointed, but at the price that we paid it was a large room that was well cleaned so was acceptable.
2023 年 4 月入住 1 晚

10/10 超赞

Emily

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 4 月入住 1 晚

8/10 还可以

Angela

满意：员工和服务
不满意：住宿条件和设施
Love the safari feel of the hotel - although doesn't really work in cold weather!
2023 年 3 月入住 1 晚