Winter Haven Hotel with Pool

"Everything was great! I mean the photos online are no lie, the place has nice amazing staff, the pools feel great. I was one of three in my group on my vacation trip and our room was beautiful and so many amenities that we had in the kitchen we made this great dinner."

"Yes"

"The 2bdrm villa was outdated, I was very disappointed in the room. There was hair in the tub the top cover on bed had stains. The kitchen had a terrible odor. The lazy pool and bar were the highlight of my stay"

"Dear Hilton Management Team, I am writing to formally express my concerns regarding my recent stay. As a long-time Hilton guest, I arrived with the expectation of receiving at least the standard level of service I have consistently experienced over the past 30 years. Unfortunately, my experience at this property fell far below that standard. At check-in, I was required to swipe my card approximately six times before the system accepted it. This triggered a fraud alert with American Express, resulting in my card being temporarily locked. I was also surprised to see a $300 incidental hold placed on my card—something I have never encountered at any Hilton property throughout my decades of travel. The issues continued the following morning. As I pulled back the linens, I discovered stains that were clearly not mine. I immediately reported this to management, and I was assured the room would receive a thorough cleaning and that fresh towels would be provided. Despite these assurances, the next day I received multiple text messages from staff members, including Eric and Andra, promising a deep cleaning that never occurred. After returning from a full day at Disney World, I found that the room had still not been cleaned. I ultimately had to call down close to midnight just to request clean towels. This experience was deeply disappointing and far from what I expect from any Hilton-branded property. I am requesting that this matter be reviewed and addressed appropriately. K.P."

"Eddy was completely unprofessional. He was very rude and would not let me provide information that would have helped resolve the situation, even after standing there for 10 minutes while he talked to co-workers in the corner. He kept holding up his hand and saying we'll be with you in a minute. One of the piece of information I was trying to provide was that it sounded like they were looking at my listing from the weekend before which was one bedroom, but this visit I had booked a two bedroom. Brittany came to our rescue and tried to smooth things over but we still ended up with the wrong room. We did not get the sectional couch shown in the hotels listing and verbally confirmed to me by Brittany that are in the deluxe two room suites. She gave us a small gift basket with lotions, etc. The hot tub and pool are wonderful. I wish I had gotten the rooms that I paid for, but even though they are dated, they are spacious and the rooms with the jetted tubs were quite enjoyable. Even the balconies were large."

"Parking was easy, staff was very friendly, and check out was smooth and easy "

"Best vacation spot ever "

"The water park was a very nice. We found blood in one of the pillow covers!"

"Everything is always perfect here!"