Wisbech Wisbech Institute & Clocktower Hotels

"Yes"

"We booked a standard room and were given a disabled room which was right next to reception. It was therefore quite loud and there was minimal soundproofing. There was also patio furniture outside the window so we had noise from both sides. The wet room bathroom was pretty nasty. We showered after using the pool after checking in which meant the whole floor was wet and the bath mat was soaked through. There wasn’t a squeegee or anything to get rid of the water. We hoped it would drain but….it did not. The floor just remained wet for the rest of our stay. Wet feet anytime you needed to go into the bathroom which was really icky. No flip flops or slippers available. The ad said toiletries were included - this is actually only shower gel and hand wash, so I couldn’t wash my hair properly after using the pool. The room wasn’t that clean also - in need of a good dust. There was a dead spider on the window ledge that looked like it had been there for a while. We were only staying for 1 night fortunately, but any longer and we would have asked to move. I would have happily given this feedback to their reception in a kind manner at check out if they had asked how our stay was - however, no one did ask."

"Breakfast was amazing, Room is gorgeous, bed was soft and comfy and staff were very helpful and friendly. A+ service"

"Good and green location"

"Our room was very clean and nice . It was on the first floor above the lobby /toilets which has piped music from 7.30am until late into the evening which could be heard all day in our room. It was also positioned in the alley side of the building next to the pub which is also noisy . So maybe not the hotel to stay in if you’re hoping for a quiet get away . "

"A very good location, opposite the King's Lynn Minster, at the end of the High Street, and close to the riverside. The suite was very large and well equipped. Clean and comfortable."

"If you want a peaceful stay at a great price ,then this is the hotel for you. Hidden away gem of a hotel ,I will definitely stay here again when in King's Lynn ."

"Where do I start! Basically, I stay in hotels quite a bit, and this is my first ever negative experience since using hotel.com. The receptionist came across as unfriendly. While walking to my room, the hallway smelled like someone had been smoking in their room, and the smell lingered around the corridor. The carpets were dirty, with bits of small rubbish on the floor. Upon entering the room, I found the floor still dirty with small debris around. I went into the bathroom, which was very grimy; hopefully, you can see my pictures. I checked around the room, and there was dust and dirt everywhere; hopefully, the pictures will show you the dirt. I certainly didn't have my evening meal here; I was completely put off. For breakfast, all I wanted was scrambled eggs on toast, but I was told we only do fried eggs. The glass I picked up nearly cut my tongue as it was badly chipped. The shower was awful, with no power, and it just dripped out; for me, it was terrible. I will 100% never stay here again. When leaving in the morning, I wasn't even asked, "How was your stay?" I simply gave him my room card and walked out; I didn't say anything, nor did the receptionist. The only positive was the empty free car park at the hotel; I wonder why it was empty!"

"The staff were very pleasant and helpful. Our room was 1st rate - having been upgraded to an executive room! The general feelfid not come over as a 4* establishment eg Staff attire was very casual and at times slovenly."