6/10 一般
Hayley
与配偶出行
2025 年 12 月 23 日
满意：服务设施
不满意：住宿条件和设施，清洁度
After a bad start being given a room that was very poor condition and small outdated and in need of a refurbishment, then given a slightly larger room only to discover the bathroom was in poor state, only one person can fit in at a time, hot water comes out of both taps and on closer inspection, carpets and sofa need cleaning, no internet service, these rooms are in the Old Swan, eventually got internet in pub was able to view my booking these rooms are not worth the £240 and were very different to advertised, finally as per my booking we were given a room at minster mill hotel, modern and clean room and bathroom, still no internet, but now can finally could enjoy our break away for husband’s birthday, was given a bottle of Prosecco and chocolates as complimentary, had a fantastic evening meal in the hotel and husbands breakfast was delicious, I chose the wrong dish beware banana pancakes you get dried bananas which wasn’t what I expected I thought this was going to be fresh! The staff was lovely and helpful, eventually we enjoyed our stay, would return but would definitely check the booking before leaving to make sure the stay is in Minster Mill hotel.
Hayley
2025 年 12 月入住 1 晚