Xihu Xihu Sugar Factory Hotels

"Great staff"

"Excellent place for a few days stay, spacious and very clean room, friendly staff and good breakfast, at a very reasonable daily rate. All has been great."

"Friendly staff and nice room"

"We had family room for 6 nights. Great staff and great food. "

"Room was basic but clean and spotless. Housekeeping did a phenomenal job cleaning for my multi day stay. I think the value his great not much but the bed was comfortable, housekeeping was great. The price point was great. One thing thing that was disappointing is there was no parking available onsite which was stated on the Expedia hotel details."

"Friendly staffs, nice placec"

"Dusty room, listing had a hot tub but it was a spa you had to pay for. They had a play area for the kids which is why we picked the hotel, but the main attraction ( motorized cars” was closed due to “maintenance issues”( i.e. the batteries caught fire) no hand soap so if you wanted to wash your hands at the sink you needed to first go into the shower to grab soap from the dispenser."

"Love it "

" Overall, my stay at this hotel was disappointing. The staff appeared indifferent and unwelcoming, lacking the basic courtesy and professionalism expected in hospitality service, which came across as cold and somewhat arrogant. The hotel facilities were very basic. In the bathroom, only hand soap was provided, with no other standard toiletries available, which was inconvenient. In addition, the towels and bath towels did not appear clean or fresh, as they were noticeably off-white, raising concerns about hygiene. Considering the service quality and the condition of the facilities, this hotel did not meet expectations and offered poor value for the price."