矢部村日式旅館

"附近沒有商店，酒店未能提供早餐，需要預先購"

"日田站一出左手邊，行1分鐘到達，可泊車，對面是日田巴士總站，交通非常便利 在酒店附近 過條馬路有間AEON，LAWSON要行10分鐘 但距離豆田野商店街有段距離，步行大慨20-30分鐘，需要駕車前往"

"酒店房間和景觀很美，饍食需改善，晚餐食物一般，"

"服務很好，深山溫泉風景優美，只可惜在下雨天已入黑尋找路道到酒店有點困難，最好在未入黑前便已入酒店享受最佳！"

"職員服務態度良好。房間有私人露天風呂。"

"乾淨的客房、服務人員、整體裝修設計"

"Wonderful moment with family trip. The service / room / facility / food / location are excellent. "

"A very disappointed experience! I booked this resort on Hotels.com, which clearly mentioned the room was equipped with private onsen. However, when we arrived the staff told us that there was a failure on the water pump and they couldnt provide onsen water! The only solution they had offered was some PUBLIC onsen entries on its surrounding area…. This is totally unacceptable and disappointed that we drove so far to here and they couldnt provide this particular service, with no compensation and just this UNRELATED alternatives. Not to mentioned that those public onsen has time limitation which didnt suits our schedule(last entry at 8:30pm)! It was a nightmare that the temperature was below ZERO degree and we had to take a open air bath without the spring Onsen! Whats the difference than we go camping? I immediately referred this matter to the customer service at Hotels.com, but the result was not very helpful! They replied that on the special entey condition they have a footnote that the onsen was unavailabe due to the typhoon damage…I found it was really misleading that, 1st, on the room description, it had mentioned the room would provide a private onsen. 2nd, the picture also showed their rooms are providing such service. Honestly, no one would dig deep to an unobvious footnote! I really hope that they should treat this matter seriously, or this would greatly damage your reputation and service commitment!"