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"Great location"

"Excellent variety at breakfast—get there early, it can be crowded. Staff is super helpful, whether you need directions, an umbrella or assistance with your Suica. Housekeeping was A plus —lotions and potions in the room were superb and I appreciated the pajamas. "

"Even though the website said breakfast was included, they said it's not. The pool won't be open during spring. They didn't mention it on the site. You can't control your own room temperature to heating or cooling, it is centrally controlled. This was also not mentioned on the website. There are restaurants within the building but when you go and try to eat they will ask if you reserved a seat and won't let you in if you didn't make a reservation. So you should just be hungry and find a different place to eat in a country which is totally new to you. None of these nuances were mentioned anywhere. Overall it was not a pleasant stay. Room cleaning was done properly. Lifts worked. Other than that there's nothing I would like to mention. I wouldn't stay here again."

"The room is a bit small. We have to wait until 2:35pm to check-in even have arrived at 2:20pm. The hotel is in middle of no-where. It is not a good choice for us "

"Breakfast is fresh, English name on each dish, service is great, room is super clean and spacious, close to shopping, foods, Yokohama Station, love the small gifts at the front desk: facial cleaning, cream, shave cream, comb, and toothpaste/brush etc. Very generous. Safe area, no noisy. "

"Love this hotel! Everyone was so helpful"

"This is the best hotel I have stayed. The staff was absolutely cordial and professional and the food was delicious, the rooms clean and beautiful if I ever return to Tokyo I want to stay at The Kahala. Arigato!"

"The most convenient place to stay after a month and a half of travelling hotel to hotel throughout Japan. Located inside of Shin Yokohama Station, lots of restaurants and last minute shopping, the very best part is you can take bus to your terminal at the airport!"

"Excellent hotel just a 5 minute walk from Shin-Yokohama station. Wonderful inside the lobby and excellent view from my room on the 34th floor. Staff very helpful in guiding me through the process of shipping my luggage to my next hotel in addition to storing it prior to check in. "