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皇后酒店的評價

2 out of 5
皇后酒店
Queens Staith, Skeldergate, York, England

評價

8.6

優異

10 分評分，優異；931 則評價中有 431 則" "
8 分評分，不錯；931 則評價中有 370 則" "
6 分評分，一般；931 則評價中有 99 則" "
4 分評分，欠佳；931 則評價中有 23 則" "
2 分評分，很差；931 則評價中有 8 則" "

8.8/10 

整潔度

8.8/10 

職員與服務

8.4/10 

設施服務

8.2/10 

住宿狀況

8.4/10 

環保程度

評價

8/10 不錯

Hsin Chen

於 2023 年 1 月住了 2 晚
The Queen's Hotel 於 2023年1月18日的回應
Thank you for your review, we are pleased you enjoyed your stay with us.

8/10 不錯

Joanne

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
地點方便近city centre， 房間整潔. 客服有禮，對查詢事宜及安排房間給我們都很好！
於 2022 年 9 月住了 1 晚
Sam 於 2022年9月22日的回應
Thank you.

8/10 不錯

Koon wah

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 8 月住了 1 晚
Queens hotel 於 2019年8月24日的回應
Good afternoon Thank you for your great review we are so pleased you enjoyed your stay. Kind regards Queens hotel

10/10 優異

WAN-LIN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
位置優越,乾淨,舒適
旅館位置優越,離主要的景點和車站都不遠,附近也有餐廳和超市.房間很大,雖然有點舊,但維持得很好.清潔,舒適.下次到約克,還會回來住這家旅館.
於 2017 年 8 月住了 1 晚
Thank you for your kind feedback Many thanks Reception

8/10 不錯

zijian (重庆)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
价格合理旅游方便。
价格公道。

8/10 不錯

Mariane

讚好：整潔度、職員與服務和住宿狀況
Nice Hotel and close to the City
於 2024 年 5 月住了 3 晚
The Queen's Hotel 於 2024年5月21日的回應
Thank you for your review, we are pleased you enjoyed your stay.

10/10 優異

Jennifer (Miami)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent property for the stay. Very well located with breakfast and dining options in its restaurant. Rooms are spacious, nice and clean.
於 2024 年 5 月住了 1 晚
queens hotel 於 2024年5月20日的回應
Thank you for your feedback we really appreciate it, we are pleased you enjoyed your stay and our breakfast.we hope you will stay with us again.Kind regardsQueens Hotel

6/10 一般

Graham

家人同遊
Great location, easy walkable access to most tourist highlights in York. Hotel was clean and safe but rooms were very warm even when using the fan. Overall though, good value for money.
於 2024 年 5 月住了 2 晚
queens hotel 於 2024年5月13日的回應
Thank you for your lovely comments we really appreciate it, we are pleased you enjoyed your stay and agree we have an ideal location.Kind regardsQueens Hotel

10/10 優異

Keith

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It is very convenient for the centre of York and parking is secure also the breakfast was self service but really nice and staff very pleasant
於 2024 年 5 月住了 2 晚
Queens Hotel 於 2024年5月8日的回應
Thank you for your lovely comments we are pleased you enjoyed your stay and hope you will stay again with us.Kind regardsQueens Hotel

8/10 不錯

Amanda

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent Reception staff - warm & welcoming. Super convenient location, very walkable.
於 2024 年 5 月住了 4 晚
The Queen's Hotel 於 2024年5月6日的回應
Thank you for your kind review, we are pleased you enjoyed your stay with us.

10/10 優異

Chris

讚好：整潔度、職員與服務和住宿狀況
Great location, good breakfast and quit
於 2024 年 5 月住了 2 晚
queens hotel 於 2024年5月4日的回應
Thank you for your review and lovely comments, we agree we have a great location. We hope you will stay with us again in the future.Kind regardsQueens hotel

8/10 不錯

Eileen

伴侶同遊
讚好：整潔度、職員與服務和設施服務
Nice location and friendly staff. Breakfast was good. The “handicapped” elevator from the street level to the front desk did not appear to work. We saw several people with canes and walkers struggling with the stairs.
於 2024 年 4 月住了 2 晚
queens hotel 於 2024年4月25日的回應
Thank you for your feedback and your lovely comments, we really appreciate it.The handicapped lift is working which we would have happily helped you with had we been aware.Many thanks Kind regardsQueens hotel

6/10 一般

Mario (Ottawa)

伴侶同遊
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
Useless, terrible wifi. Well known by staff when issue brought up (“yeah we know”) but apparently not important to owners. Some moderately effective wifi is no longer a luxury IMO, rather a necessity, especially for foreign tourists.
於 2024 年 4 月住了 2 晚
queens hotel 於 2024年4月25日的回應
Thank you for your feedback, we are sorry about the Wi-Fi it can be a little slow at times.Kind regardsQueens hotel

10/10 優異

Andrew

讚好：整潔度、職員與服務和住宿狀況
Good for the night
於 2024 年 4 月住了 1 晚
The Queen's Hotel 於 2024年4月19日的回應
Thank you for your positive review.

10/10 優異

Bonnie

家人同遊
Lovely staff, great breakfast!
於 2024 年 4 月住了 1 晚
The Queen's Hotel 於 2024年4月16日的回應
Thank you so much for your kind review, we are pleased you enjoyed your stay!

10/10 優異

Stuart

家人同遊
Great Hotel and fantastic location.
於 2024 年 4 月住了 2 晚
queens hotel 於 2024年4月14日的回應
Thank you for your lovely review and comments, we are so pleased you enjoyed your stay with us. We agree we have an ideal location, and hope you will stay again.Kind regardsQueens Hotel

10/10 優異

Doris

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We arrived early and was immediately offered a place to store luggage and provided with a hot drink. A really nice welcome
於 2024 年 4 月住了 2 晚
Queens hotel 於 2024年4月13日的回應
Thank you for your lovely comments and review, we are pleased you enjoyed your stay with us and hope you will stay with us again.Kind regardsQueens hotel

8/10 不錯

NGAWAI

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It is close to river, city center lots of sight seeing spots. I live in the room with good river view. Price of hotel car parking is reasonable but the numbers of space are limited. Website of hotel is not informative, e.g. without route map to hotel, details of rooms etc.
於 2024 年 4 月住了 2 晚
The Queens Hotel 於 2024年4月12日的回應
Thank you for your review, we are pleased you enjoyed your stay.

4/10 欠佳

Simon

親子同遊
讚好：整潔度
不滿：職員與服務和住宿狀況
The room we received was located along a busy street, causing the window to rattle and disturb our sleep every time a vehicle passed by during the night. Although the parking facilities were understandably closed due to flooding, the cost of the discounted alternative parking was higher than the price initially agreed upon at the time of booking. This was observed even though non-discounted parking options were available during our stay. On certain occasions, the staff behaved in an unfriendly manner, though I wouldn't say this was the case with everyone there. The breakfast offered was disappointing, with a fee that did not reflect its quality. Having stayed here multiple times in the past, we have decided not to return.
於 2024 年 4 月住了 1 晚
The Queens Hotel 於 2024年4月11日的回應
Dear Simon,We are sorry to hear you were disappointing with your stay. Unfortunately, we cannot help the sound of the surroundings being a city centre hotel. The NCP prices do vary depending on the amount of time spent in there; our discount voucher knocks approx 30% off the total price for the time spent in there, so we cannot tell what the exact price is. I am sorry you found our staff to be unfriendly - we receive many comments on how hospitable our staff are across all departments so I am sorry to hear your experience did not reflect this. We hope you reconsider coming to stay with us again so we can improve your experience in the future.Kind Regards

10/10 優異

Tammy

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location
於 2024 年 4 月住了 1 晚
queens hotel 於 2024年4月7日的回應
Thank you for your review we really appreciate it and agree we have a great location.We do hope you you will stay again some time in the future.Kind regardsQueens Hotel

8/10 不錯

Robert

Very helpful staff
於 2024 年 4 月住了 2 晚
queens hotel 於 2024年4月7日的回應
Thank you for your lovely comments, we are pleased you enjoyed your stay with us and hope you will visit again.Kind regardsQueens Hotel

8/10 不錯

Jeffrey

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great stay as always and in a brilliant location
於 2024 年 4 月住了 2 晚
The Queens Hotel 於 2024年4月5日的回應
Thank you for your review, we are so pleased you enjoyed your stay.

10/10 優異

Greg

於 2024 年 3 月住了 1 晚
The Queens Hotel 於 2024年4月22日的回應
Thank you for your positive review, we are pleased you enjoyed your stay in York.

10/10 優異

Linda

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
queens hotel 於 2024年4月2日的回應
Thank you for your great score, we really appreciate it, we are pleased you enjoyed your stay with us and hope you will return.Kind regardsQueens Hotel

8/10 不錯

Nathan

伴侶同遊
讚好：職員與服務和設施服務
Excellent value for money
於 2024 年 3 月住了 1 晚
The Queen's Hotel 於 2024年4月1日的回應
Thank you for your kind review, we are pleased you enjoyed your stay.

10/10 優異

Susan (Beaconsfield)

Great location, wonderful friendly staff easy to visit york
於 2024 年 3 月住了 1 晚
The Queen's Hotel 於 2024年3月29日的回應
Thank you for your kind review, we are pleased you enjoyed your stay.

8/10 不錯

Adele

讚好：整潔度、職員與服務和住宿狀況
Perfectly fine hotel, no complaints
於 2024 年 3 月住了 1 晚
The Queen's Hotel 於 2024年3月29日的回應
Thank you for your review, we are pleased your enjoyed your stay.

8/10 不錯

Leona

讚好：整潔度、職員與服務和住宿狀況
We enjoyed our stay at the Queens Hotel. The room was spacious and comfortable. The location was a big plus as it is a walkable distance from the parts of the city and the sites we wanted to see.
於 2024 年 3 月住了 2 晚
queens hotel 於 2024年4月1日的回應
Thank you for your lovely comments we are so pleased you enjoyed your stay, we agree we have an ideal location and hope to see you again.Many thanksKind regardsQueens hotel

8/10 不錯

Paul

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Sam 於 2024年3月20日的回應
Thank you for taking the time to review your stay.

8/10 不錯

Kevin

伴侶同遊
Good central location and plenty to see
於 2024 年 2 月住了 3 晚
The Queens Hotel 於 2024年3月7日的回應
Thank you for your review, we hope to welcome you back.

8/10 不錯

Andrew

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good value as a mid-week get-away. We had a pleasant view over the river. Room was fine, but the lighting was a bit strange as two of the side lights were linked to the rather harsh ceiling light. No coffee pod machine at this price, but Yorkshire tea, of course!
於 2024 年 2 月住了 1 晚
The Queen's Hotel 於 2024年2月27日的回應
Thank you for your review, we are pleased you enjoyed your stay.

10/10 優異

Ian

於 2024 年 2 月住了 3 晚
The Queen's Hotel 於 2024年3月20日的回應
Thank you for your review, we hope to see you again.

10/10 優異

Jackie

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Hotel was lovely staff very helpful, close to all amenities.
於 2024 年 2 月住了 2 晚
The Queen's Hotel 於 2024年2月27日的回應
Thank you for your review, we are glad you enjoyed your stay and found out staff helpful. We hope to see you again.

8/10 不錯

Mark

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff on reception are excellent and so accommodating. A . Evening meal was ok. Wished I'd ate out. Breakfast was perfect . Will use again as comfortable stay.
於 2024 年 2 月住了 1 晚
The Queen's Hotel 於 2024年2月27日的回應
Thank you for your review, we are glad your enjoyed your stay and we look forward to welcoming you again.

10/10 優異

Stephen

讚好：整潔度、職員與服務、設施服務和住宿狀況
I really enjoyed the room, it was fresh, clean and spacious and the location to the city centre was great, it made for a great base near the Viking Festival, to return to easily, to have a break and rest. I found the staff really friendly and knowledgeable to help with good places to try. The only downside was hearing talking from the from the guests in the room next to me, and the Hotel Wi-Fi was good until it was heavily used at peak time, which caused latency. I would definitely stay here again though
於 2024 年 2 月住了 3 晚
The Queen's Hotel 於 2024年2月22日的回應
Thank you so much for your review, we are so pleased your enjoyed your time in York and your stay at our hotel, and we hope to welcome you back.

10/10 優異

Elizabeth

多人同遊
讚好：住宿狀況和客房舒適度
York Festival of Light show
Our Stay was a trip for friends We saw The York Bid Festival of Light Show at York Art Gallery It was Amazing. We Love York Find new things to do and see every time we go. We've been to see a few of the light festivals and are Amazed by them every time.
於 2024 年 2 月住了 3 晚
The Queen's Hotel 於 2024年2月18日的回應
Thank you so much for your review, we are so pleased you enjoyed your stay in York. The Colour & Light show is very impressive and enjoyed by residents and visitors alike, so we are pleased you had a chance to see it while you were here! We hope to see you again.

10/10 優異

Harry

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 2 晚
The Queen's Hotel 於 2024年2月17日的回應
Thank you for your review, and we hope to welcome you again.

8/10 不錯

Peter

商務旅客
讚好：整潔度、職員與服務和客房舒適度
Lovely staff, fantastic location but let down by lack of attention to the small details, like ensuring the lighting in the bathroom is actually bright enough to see and the extractor works so that the mirror is clear enough to shave with. Unfortunate.
於 2024 年 2 月住了 1 晚
The Queen's Hotel 於 2024年2月17日的回應
Thank you for your review, and please be assured we will take this feedback on board and pass the issues onto the relevant departments. We are pleased you enjoyed your time in York.

10/10 優異

Chris

讚好：整潔度、職員與服務和住宿狀況
.
於 2024 年 2 月住了 2 晚
The Queen's Hotel 於 2024年2月17日的回應
Thank you for your positive review, we are pleased your enjoyed your stay.

10/10 優異

Allison

讚好：整潔度、職員與服務和住宿狀況
Nice clean friendly hotel Room big and spacious with comfy bed. Breakfast was plenty and tasty, self service.
於 2024 年 2 月住了 2 晚
The Queen's Hotel 於 2024年2月15日的回應
Thank you very much for your kind review, we are so pleased you enjoyed your stay.

10/10 優異

Miss

於 2024 年 2 月住了 1 晚
The Queen's Hotel 於 2024年2月15日的回應
Thank you for your review, we hope to see you again in the future.

6/10 一般

lisa

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
The Queen's Hotel 於 2024年2月15日的回應
Thank you for your review, we hope your enjoyed your time in York.

10/10 優異

Kai

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was great
於 2024 年 1 月住了 2 晚
~The Queens Hotel 於 2024年2月2日的回應
Thank you for your kind review.

10/10 優異

Richard

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was great, shame the hotel carpark was flooded, but they did give us a discount card for another carpark .
於 2024 年 1 月住了 1 晚
~The Queens Hotel 於 2024年2月2日的回應
Thank you for your review, unfortunately the flooding is unavoidable but we are glad this did not negatively impact your stay!

10/10 優異

Dawn

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Affordable and lovely!
於 2024 年 1 月住了 1 晚
~The Queens Hotel 於 2024年2月2日的回應
Thank you for your review!

8/10 不錯

Diane

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Easy walking distance to attractions.
於 2023 年 7 月住了 2 晚
~The Queens Hotel 於 2024年2月2日的回應
Thank you for your positive review, we are glad your enjoyed your time in York.

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Staff very helpful and pleasant. Helped with taxis and where to eat when we were meeting other friends. Rooms were clean, tidy and warm once the heating was switched on. Will definitely stay at this hotel again. Lovely view of the river from the bar, most relaxing.
於 2024 年 1 月住了 2 晚
~The Queens Hotel 於 2024年2月2日的回應
Thank you for your kind review, we are very pleased your enjoyed your stay and hope to welcome you back.

10/10 優異

Lee

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
~The Queens Hotel 於 2024年2月2日的回應
Thank you for your positive review.

8/10 不錯

Beth

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Absolutely fine, would stay again.
Friendly welcome, efficient and helpful reception. Room clean, big velux style window so good light which is unusual for hotels in my experience. The only thing I didn’t like was the shower curtain over the bath, it was clean but a screen would be better. The extra parking charge is expensive but it’s so convenient I paid it happily.
於 2024 年 1 月住了 1 晚
queens hotel 於 2024年1月13日的回應
Thank you for your great feedback and lovely comments we really appreciate it, we do hope you will stay again with us.Many thanksKind regardsQueens Hotel

10/10 優異

Nicola

讚好：整潔度、職員與服務和住宿狀況
Very clean,polite staff,lovely by the river.will definitely stay again!
於 2023 年 12 月住了 2 晚
queens hotel 於 2024年1月13日的回應
Thank you for your review and your lovely comments, we are so pleased you enjoyed your stay and hope to see you again.Kind regardsQueens Hotel