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"The staff were very helpful and polite, one member of the reception team made sure I had a parking space after I left and returned. They all accommodated my poor Japanese. The facilities are very good, clean and the TV entertainment was very good with recent cinema releases."

"Stayed here woth 4 kids to ski. Great spot and friendly staff. Will stay longer next time round "

"Wonderful hotel and delightful experience in Karuizawa- the food, the people the shops. A highlight of our trip."

"It was a very nice hotel. Facilities were fantastic. The food at the downstairs Trattoria was delicious. The front desk staff and room cleaning staff did not communicate well giving a slight downgrade in their overall service score. "

"It was just okay. The front desk staff was not very friendly or helpful. Good value for price, but don’t expect much."

"Good location "

"Great place to relax! Clean room, friendly staff, onsen, complimentary morning probiotic drinks, afternoon ice cream and night ramen."

"Nice place and people "

"The room was spotless, staff was extremely friendly and helpful!"