My stay at the apartment was not comfortable, the staff at the reception were not very helpful, the rooms needs repair, the bath tub not working properly.. apartment not equipped with self tools for cooking etc.
David
於 2019 年 12 月住了 4 晚
2/10 很差
Disappointed (Texas, us)
家人同遊
2019年1月12日
不滿:整潔度和職員與服務
Bedbugs found on the beds
Check-in problems because they couldnt find our paid reservation in their systems
Phone numbers that arent working
Disappointed
於 2018 年 12 月住了 3 晚
4/10 欠佳
Erica (Oakland)
家人同遊
2019年1月7日
不滿:整潔度、職員與服務和住宿狀況
For our family of 5, the 3 bedroom with living area seemed appealing. However, the cleanliness service and decor and maintenance were all subpar. There were:
Missing tiles in the bathroom ;
Broken light over the mirror in the master bath making it difficult to wash up/brush teeth in the dark;
Kitchen was dirty (see attached photo)
Kitchen did not have towels or dish soap to wash utensils;
Front desk rep did not have our reservation and tried to quote a price of $250/night until I pointed out apartment was paid for in advance;
We asked for bottled water because we understood you need bottled water for driving, brushing teeth, etc. the rep tried to charge us for it;
Breakfast was included in the price-the “dining area” is very small and when we went to eat we were seated on the lawn
Based on the above issues, we had to change hotels at additional expense. This property was terrible. I am seeking a refund from Expedia
Erica
於 2019 年 1 月住了 3 晚
4/10 欠佳
Marie
2018年12月28日
讚好:整潔度
不滿:職員與服務和客房舒適度
Bad service!!!!
Möttes av extremt dålig service ochpersonal som hävdade att vi inte hade någon bokning, vilket ingen annan heller hade som hade bokat via hotels.com.
Tog oss två timmer varav en timmas köande i telefon med supporten för att övertyga dem... den enda som räddade upp vistelsen var den trevliga servitören Mike, han gjorde sitt allra bästa för att bättra på servicen, all heder till honom.
Hotellet har heller inget fungerande internet vilket sannolikt bidrar till att de inte får bokningar....
Rekommenderas absolut inte....,
Marie
於 2018 年 12 月住了 2 晚
8/10 不錯
真實旅客
2018年1月10日
讚好:客房舒適度
不滿:職員與服務
déjà notre réservation en ligne n'est pas enregistré
l'attente logue pour avoir chambre
heureusement ils en avait de libre
真實旅客
於 2018 年 1 月住了 4 晚
6/10 一般
Mojisola (Nigeria)
2018年1月4日
讚好:整潔度和職員與服務
不滿:客房舒適度
the studio apartment is too small & choky
The studio apartment signified for two was two choky for me and my daughter with kitchen facilities. The bathroom facilities was inadequate for bath water access so the bathroom floor is always wet