6/10 一般
Lev
与家人出行
2023 年 7 月 13 日
不满意：住宿条件和设施，服务设施
1. The property is located up steep hill which is not mentioned in the listing.
2. Basics which every home rental has were not available or provided. They don’t even provide soap? Imagine arriving late after a long flight and being unable to take normal shower. We needed to wait until the next day, sweaty in bed in order to go to town and buy soap.
4. Apart from soap, no paper towel was provided.
3. They knew the booking was done from USA but were sending communications in German. Had to call 3 different numbers in order to get instructions in English.
4. They don’t provide address of the property in the listing. It just reads the “Center of Zermatt” ? I sent they mail asking for real instruction but they didn’t respond. Had to call VRBO to get them to send real instruction in English, they even gave VRBO an attitude
5. There are practically no pillows in this home. If you are used to sleeping on two pillows- good luck. I had to take a tiny decoration pillow from the couch because we only had 2 pillows total.
Lev
2023 年 7 月入住 3 晚