The hotel shuttle was broken for the pick up at train station so the staff asked us ride taxi and the hotel will pay the service later. However, we rode the taxi that was not payable by the hotel. The hotel should arrange the taxi and tell the guest which taxi instead of asking guest to find taxi themselves.
Vicky
於 2019 年 9 月住了 2 晚
10/10 優異
Ching I
2018年4月18日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Ching I
10/10 優異
Oi Yi
2018年2月25日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
A hotel located in quite area
Hotel Matthiol is located in a quiet area which takes around 15 mintues by the hotel shuttle bus. We have the fondue for dinner inside an outdoor transparent tent which is very special and romantic. The service of the staff is excellent. It takes around 10 mins walk from the hotel to the downtown and cable car to the Matterhorn. The view from the balcony of our room is just fine since it’s not facing to the Matterhorn. The only required improvement is the water leakage problem of the shower area.
Besides I found lipstick print on the glass, everything is perfect.
House keeping service have to improve for 4-star hotel
Location is far from train station but free shuttle provided.
真實旅客
於 2017 年 7 月住了 1 晚
10/10 優異
Fifi (Taiwan)
2014年7月17日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
非常棒的飯店
設施豪華、住房舒適,可惜到景點較遠,不方便~
Fifi
10/10 優異
Christopher
多人同遊
2024年4月4日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Comparable to any 5 star resort on this planet in terms of service and cleanliness. The staff was AMAZING. First free drinks, then a tour of the facility. This hotel should teach a master class on service and staff loyalty. Every employee is friendly and eager to serve. I can't recommend Hotel Matthiol enough. I wish they had locations in every city because I'd book them exclusively from here on.