Zihuatanejo Hotel with Pool

"Pros: Nice pool open until 9pm. Rooftop terrace. Clean room, a/c works well. Friendly helpful staff. Great location for restaurants, markets, transit. Complimentary water dispensers. Really good complimentary continental breakfast: fruit, cereal, toast, coffee. Cons: Doors of adjacent rooms can be loud/jarring."

"This villa is probably in the top three of my favorite places to stay ever! The staff was incredible - catering to our every need. The villa was gorgeous and had all the amenities of home. The balcony was absolutely amazing with the private mini pool, the large lounger and the spectacular view - especially at sunset! They even had a special surprise for a life event that we were celebrating! We will absolutely go back and recommend this place 100%! And it was very close to the airport!"

"The room was very good. We booked the swim up suite. However, it didn’t seem like the pool was cleaned daily. Service in HAO restaurant was good but beach service was very slow and extremely expensive. The beach and location was very nice and most staff except for beach service was very good . For what they would like to be a five star resort and the nightly prices they could up their service game."

"No shops nearby. Room was clean and kept clean very day. It was as very disappointing that there wasn’t a bar fridge in the room at all. When I asked about a fridge they looked at me like I had three heads. Hard to keep any cold drinks or any meds in your room. I would not return to this property because of that reason. "

"The breakfast choices included in the stay were minimal and not to my preference. But the roof top restaraunt was fabulous and food was delicious. Best pizza ever "

"Our overall experience was not great. Our first room was dirty , safe didn’t work no windows or AC. We upgraded at a cost to a better room which worked out much better. Check in was poor , no information was given to us by front end staff regarding special events, no map of the resort. Most of the staff seemed to be indifferent to requests from guests. The few bright spots was Alberto in the breakfast area without him we wouldn’t have known about special dinners or events or what the breakfast plan included. We kind of got the feeling that resort did the bare minimum just to keep the resort open. Checkout was a little bit of a challenge do to extra costs which most we’re prepaid but some were not. "

"Property was nice as well as the staff. Shower in the room was only room temperature and did not adjust at all with either handle. Would have liked to see a swim up bar or central location to get drinks during the day rather then going to the restaurant all the time."

"Cool spot super nice staff!"

"The AC worked very well, and my room was sufficiently comfortable. The staff/owner was very accommodating and attentive. I'd easily come back. The area felt safe and there was always a presence at the front counter."