「I booked a king room but was given a twin room instead, which affected my comfort and sleep throughout my stay. When I raised the issue, there was no apology or attempt to resolve it, and I was told to contact my travel agent instead.
Management were dismissive and unhelpful when.
Calling to reception and if call was answered by senior staff, on 2 occasions I requesting simple things such as milk and water was responded to rudely & unhelpfully.
The dining experience was also disappointing,...
「호텔 사장인 Chris는 친절했습니다. 아침 식사는 호텔 수준에 비해서 좋았습니다. Organic 과일(토마토, 오이)이 인상적이었습니다. 객실은 전체적으로 깨끗했습니다. 직원들은 모두 친절했고 동네 이웃같이 정감이 있었습니다. 수영장은 작았습니다. 수영보다는 일광욕으로 좋은 분위기였습니다.」
「Other hotel guests were out of control, lying around reception on sofas for hours, shouting at each other. The experience at breakfast was a free for all, the waste of food by guests was not controlled, the management had lost control. I requested an additional bed at booking but got charged another 90 euro for a sofa bed. I have stayed at many hotels for business and pleasure and would say that this was one of my worst experiences in a long time, I would not recommend this hotel to any family...
「What a wonderful place. I stayed for 2 nights and had a great experience. Check in was smooth, staff was kind and helpful. The hotel rooms are very nice and clean with all the amenities. They have a pool and restaurant. This hotel is 100m walk from the main bus line which has frequent buses to both Sunny Beach and Nessebar (3 stops). If you want to stay close enough to the action but far enough from the craziness of Sunny Beach this hotel is a fantastic option. If I go back to Sunny Beach, I...
「지난번 호텔을 이용하고 좋은 기억으로 이번 여행에 다시 호텔을 이용 했다. 조용하고 깨끗해서 휴식을 취하기 좋았다. 아침식사는 지난 번 보다 종류도 많아졌다. 특히 호텔에 있는 레스토랑의 음식은 너무 맛있었다. 호텔에 숙박하는 고객에게는 10% 할인 해 주니 참고 하세요.
」
「The room right over the beach was lovely, the staff courteous and attentive, the breakfast very good. It would be very helpful if they had a Perla Apartments sign, or told travellers that check-in is at the Aphrodite next door, rather than giving an address that Google cannot find. 」