预订福安酒店宾馆住宿限时优惠

“Too far from hanoi. When we checked in, no front desk, just the guard who hardly speak English. Unable to turn on heater as no instructions when we got in later.”

“很好的度假村”

“예약 후 방문했음에도 불구하고 예약 확인이 안되어 30분 정도 기다릴수 밖에 없었고... 빌라에 도착했는데 청소중이라 바닥에는 물기가 그대로 있었으며 10분 넘게 또 기다릴수 밖에 없었습니다. 그리고 에어컨 내부 청결상태가 불량했고 침대 및 이불은 사용하기 싫을 정도였습니다. 좋은 위치, 풍경, 가격대의 고품질 빌라로써 개선을 했으면 좋겠네요”

“Khách sạn không sạch sẽ, nhân viên ăn nói khó nghe và không nhiệt tình giúp đỡ khách”

“This was one of the most confusing stays I have ever had, firstly communication from the park was great at first and then more and more and more.. the contact loves a good information flood on WhatsApp So I thought I had all the information I could need, but quickly realised I actually knew nothing. Google does not tell you much about the resort apart from poor reviews on restaurants, but I could not find a mart, shops, anything really? There is no information about the resort available, I……

“We were 3 of only 5 people in the hotel so services were at a bare minimum, which sucked for us. The place looked fresh and new, which is hard to do as things age quickly in Vietnams climate. The room was delightful and comfortable. The bathroom was a wet room and well laid out. Don't sit on the side of the bath as it's held down and tipped up me which took a bit a work to rectify. Breakfast 1was terrible, with no menu to choose from it was just prepared and here's something to eat. Breakfast 2……

“常常來河內出差都會選擇老城區的住宿，出城交通雖然會比較塞。但對於辛苦工作回到飯店還要覓食，選在老城區是方便的。 飯店位置很好，附近有很多美食。 飯店裡的服務人員都很好，尤其是櫃檯的接待Jacob, 會說流利的英文外，笑容可掬，非常親切。 在這裡住了六天，早餐很棒、房間很乾淨～ 下次來會再住這裏”

“日本のホテルと同等のサービス、清潔な環境、快適な滞在が約束されたすばらしいホテルです。”

“I was told that something went wrong with the room we had initially booked, so they had to give us a tiny room instead. But the manager had compensated us with 2 free massages. So no complaints’”

“Hotel staff are all helpful and polite. Location is good, near to most popular spots. Breakfast is great. Say thank you to Kaylie who provides additional help to me when I was feeling sick. Overall I will recommend this hotel when you are travelling to Hanoi. Also thank for the breakfast box prepared to us on check out day as we needed to catch the early flight ”

“The staff was phenomenal and the customer service excellent. They really care that you have a wonderful experience. The hotel has everything you need and a rooftop bar with a nice view (despite the super loud club music even during sunset). It’s located in the middle of bars, hostels, etc. so there is expected noise at night which didn’t really bother me. Walking distance to the lake, restaurants, etc. ”

“The hotel staff provided an excellent service experience from start to finish. They introduced the facilities in great detail and also gave us many helpful suggestions about nearby attractions and travel tips, which made our trip much easier and more enjoyable. During check-out, the staff patiently asked for our feedback one by one and sincerely cared about our opinions. Whenever there was a small issue, they immediately offered discounts or other forms of compensation to show their apology.……

“前台服務態度客氣”

“Excellent service! The staff never keep you waiting! It is a small hotel and each customer is well taken care of. Highly recommend!”

“職員很細心，從入住到退房都跟進得很好，而且還有小禮物，退房時還會詢問住宿體驗”

“Hotel location is great , spacious room and wonderful service! Great staff! Super helpful and welcoming :). Love the breakfast pho ! Nice spa! Would definitely come back again next time. ”

“Excellent welcome and it was very well located in Hanoi. Staff were awesome, very friendly and knowledgeable.”

“The hotel is in centre of old quarter, very crowded and busy traffic. You have to pay attention to the motorbikes and cars around in such narrow street. Night markets and many restaurants are nearby. (But not accessible during weekend nights when roads are blocked for pedestrian zones) The hotel room is smaller than expected, and not soundproof. Anyone passed by / speaking outside will easily wake you up. Yet, I should give credit to the hotel staff especially they are very kind and polite and……