「This should be a marquee hotel with its history and design. But it's a very tired property being sweated by owners for the last bit of value. Hotel's business is mainly coach parties, so the few rack-rate customers like us feel marginalised. Seriously understaffed to serve and clean up after 3 coach parties at breakfast. Cleaning of the public areas is skimpy. Maintenance likewise.
Barely adequate overall for £140/night at end of Sept. For the record, I think I should have spent a little...
「Disappointed in this stay. We requested a twin room setup, which was confirmed by the property, but when we arrived, the beds were made up as one bed. There was no soap in the bathroom to wash our hands, so we had to go back to the main guest house to request the complimentary toiletries that the description and check-in guide indicated would be provided for the bathroom. There was only one outlet next to the bed. There was another outlet across from the bed being used by the kettle. ...
「Impressive ! Phone line reachable & able to help bçs my flight delay 9hrs. Driving 270Km, I was 5min late, staff no complaint even they said wait me till 11:00pm !
Spaces room. Grand hotel inside both paintings, furniture with good match. Like stay at a small castle. Traditional Scottish restaurant, cosy, good food. Friendly greeting staffs. Big laund in front ... so good!」