「I booked a room a week before our trip. Get to the hotel, only to be told by the hotel staff that there was a “glitch” in the system and the room we booked was no longer available. They said we could take the room they had or find another hotel. Since we had driven 4 hours and it was late, we took the room and slept on the floor. The staff was not helpful or apologetic for the situation. Terrible experience!」
「I booked a room a week before our trip. Get to the hotel, only to be told by the hotel staff that there was a “glitch” in the system and the room we booked was no longer available. They said we could take the room they had or find another hotel. Since we had driven 4 hours and it was late, we took the room and slept on the floor. The staff was not helpful or apologetic for the situation. Terrible experience!」
Cheryl