斯內爾維爾 3 星級酒店 | 酒店優惠低至 HK$510

「一切都很好」

「everything was great」

「There were dead ants in my bathroom all on the walls and in the corners of the door, I went to the front desk two days in a row to ask it be cleaned or to be moved, each day the male person (older gentleman the first day) said he would request full cleaning , I come back to the room after the event at the end of the day, ants still there. Next morning I come down this time a shorter younger guy is telling me the ants got there that day because they sprayed , I told him they were there two days...

「The front desk were very helpful and nice.」

「First of all, I arrived at around 8:00pm, the woman at checkin table was not nice at all. Not patient, not friendly. I don’t know if you have trained your staff to be professional. Second, on the third day of my stay, the room cleaning service came, but I was still in the room so she couldn't clean it. After a while, I told the front desk about it when I went out. Hope to clean my room when we were out. The front desk said they would follow up, but when I came back in the evening, I found that...

「Very good!」

「客房乾淨，服務台接待很好！」