「Run - do not book this hotel. Worst experience ever. We had booked this months ago for our stay for the Chicago Marathon. Upon check in we were told that Expedia had cancelled our room and they were sold out. Sorry here is a card for the manager that you can contact tomorrow for your refund. We did not leave and when we got Expedia on the phone at the front desk we found out that the hotel had given our room away. No explanation and SORRY was all we got. We refused to leave until they contacted...
「This review is for the 2 Queen River View Room. Compared with the 2 Queen Deluxe room, which I had before, the 2 Queen River View Room had a larger bathroom, full-height closet (important for hanging dresses/long garments), luggage rack without asking, 2 bathrobes (instead of 2), 2 facial masks, and a vanity amenities box (cotton balls & swabs, makeup-removing wipes).
Beds were good; Wi-Fi worked; room temp adjustable. Lots of storage/drawer space and furniture surfaces. Good bedside charging...
「Loud noise from the structure of the building at random times during day and night time (till 2am). Noise definitely not from the street and our room was not facing busy street, and the banging noise (almost like throwing a dumbbell to the ground) came from the bathroom. Hotel claimed they did not know where the noise came from and refused to change room.」