「I moved my room after check-in. Because the room I had originally was next to a hotel ventilation facility which made some low frequency noise. The hotel receptionist was very helpful to change my room.」
「Pet friendly should not mean barking dog left alone in the hotel room for hours. Premium floor should not mean kids running up and down the hall. Only one very nice employee working at night so no one to deal with a very noisy “premium floor”.」