「In general the accommodation is more or less good in terms of location, room space and cleanliness. However I did have a not so nice experience during checkin. I have got an email from the hotel offering me an upgrade to level 5 or 6 before my stay, which I have confirmed the acceptance via email. But when checked in the hotel on 27-09-2025, I was told by the reception that the offer and confirmation did not appear in their system and the upgrade was not validated. This has caused some chaos...
「Location was great, right next to the pier for Gordon River Cruise and parking provided during the cruise period after check out. The bistro served great food and highly recommended. Some hiccups during check in about the room location and bistro reservation but were eventually solved.」
「I had a great stay at this hotel overall. The room was very clean and tidy, and I felt comfortable throughout my stay. However, my window faced the main road, so it was quite noisy at night and a bit hard to sleep. Other than that, everything was excellent.」