聖克勞德 4 星級酒店 | 酒店優惠低至 HK$784

「Dear Hotel Management, I am writing to complain about a wrongful, unexplained charge of $700 at check-out. I had already pre-paid $600 for my room online. At check-in, staff only mentioned an extra $200 would be required. But upon check-out, I was charged $700 with no reason or itemized breakdown provided. This is misleading and unprofessional. I demand that you immediately clarify what the $700 covers, reverse any incorrect charge, and issue a full refund for the overpayment. I expect a...

「Booked 5 days in this hotel, look, 5 days, 5 days, no one from the cleaning staff came to clean my room, on the 4th day, I called the front desk and asked someone to come to my room, but sadly, the cleaner just brought new towels and took away the dirty trash, that's it, didn't take away the dirty towels, on the 5th day I didn't even have enough shower gel and shampoo, please don't book this hotel, please don't book this hotel, please don't book this hotel, go to Holliday inn」

「I barely slept soundly all night.The air conditioner kept automatically switching between hot and cold, so it was cold one moment and hot the next. When checking in, I explained how I had booked the room and that it included free parking, but the woman at the front desk who was processing my check-in still insisted that I needed to pay for parking. The front desk staff member who helped me check in told me that they don't offer free breakfast, even though my booking included it. Of course,...

「Room was nice and clean 」

「good」

「Very nice and wonderful 」

「 The room was beautiful and clean and the staff were outstanding and attentive. Great stay will definitely do again 」