In Braggs, a hotel must provide a certain amount of upscale features to be designated 5 stars. These may include on-site gyms, spas and saunas, gourmet restaurants, premium bedding, luxury toiletries and more. What also sets 5-star hotels apart is their outstanding service. You can expect things like nightly turn-down services, in-room massages and concierge services. Some may even offer additional touches such as a welcome gift.