Impeccable guest service characterises every 5-star hotel in Isla Mocha. From the moment you enter the lobby, staff attend to your every need, whether recommending activities and tours or providing in-room massage treatments. Plus, hotels have to offer upscale conveniences to obtain a 5-star rating. These can include luxury toiletries, saunas or spas, pools, fine dining restaurants and knowledgeable concierge.