Faultless guest service characterises every 5-star hotel in Kotanuka. From the moment you enter the lobby, staff attend to your every need, whether answering room service calls 24/7 or providing in-room beauty treatments. On top of that, hotels have to offer upscale conveniences to be entitled to a 5-star rating. These can include luxury bath products, saunas or spas, pools, fine dining kitchens and knowledgeable concierge.