湖半岛 5 星级酒店, HK$934 起

“Moss Grove is a fantastic B&B in the heart of Grasmere. The staff were wonderful—their “we’ll do everything we can for our guests” attitude really made our stay. The hot tub photos seen during booking however, gave us the wrong impression. It’s exclusively for the suite, with no access for other guests. We brought our bathing suits, only for them to spend the entire stay in our suitcase. A massive disappointment. What did I like…the staff!!! Breakfast and location. What didn’t I like? The……

“Very clean, great location”

“Absolutely awful experience. The property was falsely advertised as having a gym and spa on site – neither of which exist. To make matters worse, the CO2 alarms went off at around 5:30am, which was extremely alarming. When we contacted maintenance, they “fixed” the issue by breaking the alarms just to silence them. Unbelievably, the host then attempted to charge us £99.99 to repair the very alarms their own maintenance team damaged. Completely unacceptable behaviour and very poor management. I……

“It's an good experience. Sue is a very good host. And the breakfast is delicious.”