Faultless guest service is the hallmark of every 5-star hotel in Niihau. From the moment you arrive, staff cater to your every whim, whether answering room service calls 24/7 or providing in-room massages. Plus, hotels must offer upscale amenities to be eligible for a 5-star rating. These can include luxury bathrooms, a wellness centre, pools, gastronomic restaurants and knowledgeable concierge.