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关于阿克渥斯贝斯特韦斯特酒店的点评

2.5 out of 5
阿克渥斯贝斯特韦斯特酒店
5155 Cowan Rd, Acworth, GA

点评

7.8

还可以

10 分 - 超赞。301 条好评，共有 899 条点评" "
8 分 - 还可以。335 条好评，共有 899 条点评" "
6 分 - 一般。142 条好评，共有 899 条点评" "
4 分 - 很差。72 条好评，共有 899 条点评" "
2 分 - 糟糕。49 条好评，共有 899 条点评" "

8.2/10

清洁度

8.4/10

员工和服务

7.0/10

服务设施

7.6/10

住宿条件和设施

7.6/10

环保

点评

4/10 很差

Maria Nelly，Miami

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Bathtub was dirty,room smelled weird. No bar soap available at the sink,had to ask for it.I asked for my senior discount or to honor the promotion they have in their website (1 free night if you spend 3 nights in the hotel) but they told me they couldn’t do it because I made the reservation thru Expedia. Overall I really didn’t like this hotel but was close to the weeding venue in Ackworth. Sadly I choose this hotel over others on the same area.
2024 年 5 月入住 3 晚
Best western Acworth inn 于 2024年05月6日 的回复
Thank you for your precious time for completing the review, Sorry for the inconvenince.Hope to see you soon.

10/10 超赞

Norman，adairsville

满意：清洁度、员工和服务、住宿条件和设施
Nice and quiet
2024 年 5 月入住 2 晚
Best western Acworth inn 于 2024年05月6日 的回复
Thank you for your precious time for completing the review,Hope to see you soon.

6/10 一般

Martha

与家人出行
Smoking smell and pets smell on the rooms
2024 年 5 月入住 1 晚
Best western Acworth inn 于 2024年05月6日 的回复
Thank you for your precious time for completing the review,Sorry for inconvinence.Hope to see you soon.

2/10 糟糕

Tiffany

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
This was by far the worst hotel (best western) I stayed in. My door was letting in mosquitoes becuz it was unleveled and part open. They staff didn’t help me I had to put a towel in the door. The pool wasn’t operable, was told it was being cleaned and when ask they said they unsure it’s just cleaning. One working was nice but not helpful. Packed some of my stuff and went to stay and swim by my families hotel which is best western kennasaw. It was better. I want my money back from this hotel it was HORRIBLE.
2024 年 5 月入住 2 晚
Best western Acworth inn 于 2024年05月6日 的回复
Thank you for your precious time for completing the review, sorry for inconvinence.Hope to see you soon.

10/10 超赞

Sven

与家人出行
满意：员工和服务、服务设施、住宿条件和设施
Netter Service, Zimmer war gut und sauber. Frühstück war gut, hatte alles was man brauchte.
2024 年 5 月入住 1 晚
Best western Acworth inn 于 2024年05月5日 的回复
Thank you for your precious time,we the team Best western Acworth inn is thankful for your rewiew.Hope to see you soon.

8/10 还可以

Allison

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Best western Acworth inn 于 2024年05月5日 的回复
Thank you for your precious time,we the team Best western Acworth inn is thankful for your rewiew.Hope to see you soon.

4/10 很差

Robert

不满意：住宿条件和设施，员工和服务
Not great
2024 年 4 月入住 1 晚
Best Western Acworth Inn 于 2024年04月22日 的回复
Thank you for your time and completing the survey.Hope to see you soon.

8/10 还可以

Yany

2024 年 4 月入住 1 晚
Best western Acworth inn 于 2024年05月3日 的回复
Thank you for your time,Hope to see you soon

10/10 超赞

Marianna

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Best Western Acworth Inn 于 2024年04月12日 的回复
Thank you for your time,Hope to see you soon.Have a wonderful day

2/10 糟糕

brandon

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Property an old motel style. Beds are small and the customer service is poor. Skip this place if you have kids with you.
2024 年 4 月入住 1 晚
Nicole 于 2024年04月11日 的回复
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

4/10 很差

Cathy

不满意：住宿条件和设施，清洁度
The room smelled of cat urine
2024 年 3 月入住 1 晚
Jay 于 2024年04月12日 的回复
Thank You for your time,sorry for the inconvenience that ha caused.Hope see you soon.Have a wonderful day.

8/10 还可以

Susan

2024 年 3 月入住 1 晚
Best Western Acworth Inn 于 2024年04月21日 的回复
Thank you for choosing to stay with us.Hope to see you soon.

8/10 还可以

Leroy

满意：清洁度、员工和服务、住宿条件和设施
This was a late night stop. The property was right off the highway. Room was clean
2024 年 3 月入住 1 晚
gm 于 2024年04月1日 的回复
First of all thankyou so much for taking time and leaving us a wonderful review, Hope to see you soon and we can serve you more better. Again thankyou for the wonderful review. Have a good day.

6/10 一般

BRUCE

满意：住宿条件和设施，员工和服务
Bed very comfy! Bathroom door dirty and in need of a painting job. No kleenex tissues
2024 年 3 月入住 1 晚
gm 于 2024年04月1日 的回复
First of all thankyou so much for taking time and leaving us a wonderful review, Hope to see you soon and we can serve you more better, Again thankyou for the review, Have a wonderfull week ahead.

6/10 一般

Debra

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
No dining! No coffee or breakfast at 6:00 as advertised. McDonald’s didn’t have coffee ready either.
2024 年 3 月入住 1 晚
gm 于 2024年03月21日 的回复
First of all I would like to thankyou for taking time and leaving us a review, I know this can be frustrating and everyone need coffee in the morning but we are really sorry for the inconvenience that has caused and hope to see you soon and we can serve you more better again thankyou for the review, Have a wonderfull weekend.

6/10 一般

Brynn

不满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
gm 于 2024年03月20日 的回复
First of all I want to thankyou for leaving us wonderfull review, Hope to see you soon and we can serve you more better. Again thankyou for the wonderfull review. Have a great week ahead.

8/10 还可以

ralph

2024 年 3 月入住 1 晚
Jay 于 2024年04月12日 的回复
Thank you for your time,hope to see you again.Have a wonderful day

4/10 很差

Christopher

不满意：员工和服务
Will chose a different motel next time.
2024 年 2 月入住 1 晚
gm 于 2024年03月7日 的回复
I'm really sorry for all the problems you have faced we are really sorry hope to see you soon and we can serve you more betterm, Again really sorry for the inconvenience, Have a wonderful day.

2/10 糟糕

Stephen

2024 年 2 月入住 1 晚
gm 于 2024年03月21日 的回复
First of all I want to thank you for taking time and giving us a review, Hope to see you again and we can serve you more better. Again thankyou for the review. Have a wonderfull rest of the week.

6/10 一般

Tara

与家人出行
不满意：住宿条件和设施，服务设施
The hotel was okay. It is very old and outdated but was clean. The room is small and the beds are more like a full and not a double, need to update the mattresses as well. The bathroom was small like a closet, barely could get the door open and could not get dressed in there. Would be a decent hotel with some major upgrades.
2024 年 2 月入住 2 晚
gm 于 2024年02月28日 的回复
First of thankyou so much for taking time and leaving us a good review. Hope to see you soon and we can serve you more better. Again really sorry for the incovenience that is caused you have a wonderful week ahead.

2/10 糟糕

Chloe

不满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
gm 于 2024年02月20日 的回复
First of all thankyou for taking time and leaving us wonderful review. Hope to see you soon and we can serve you more better. Again thankyou for the review. Have a wonderful week ahead.

8/10 还可以

Marek

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good hotel
The room was clean, breakfast very good, but the ice machine didn't work, looks like they turn it off to save money.
2024 年 2 月入住 1 晚
gm 于 2024年02月14日 的回复
First of all thankyou so much for taking time to leave us a wonderfull review. Hope to see you soon and we can serve you more better. Again thankyou for the wonderfull review. Have a wonderfull week ahead.

2/10 糟糕

mark

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
It wasn't what I expected
2024 年 2 月入住 1 晚
gm 于 2024年02月12日 的回复
First of all thankyou for taking time and leaving us a review. Really sorry for what you had go through. Hope to see you soon and we can serve you more better. Again really sorry for the inconvienience. Have a wonderful week ahead.

4/10 很差

Chad

与家人出行
不满意：清洁度
Room stunk. Did not like.
2024 年 2 月入住 1 晚
gm 于 2024年02月5日 的回复
First of all thankyou for taking time and leaving us a review. So sorry that you had to go through all of these problems and so sorry for the inconvinience. Hope to see you soon and we can serve you more better. Again really sorry for all the problems. Have a wonderful week ahead.

10/10 超赞

Dami

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great place and friendly front desk staff always ready and willing to assist
2024 年 1 月入住 1 晚
gm 于 2024年01月29日 的回复
First of all thankyou so much for the wonderful review. Hope to see you next time and we can serve you more better. Again thankyou for the wonderfull review. Have a wonderful week ahead.

8/10 还可以

Osagie

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Its a clean and conducive place.
2024 年 1 月入住 2 晚
gm 于 2024年01月29日 的回复
First of all thankyou so much for the wonderful review. Hope to see you next time and we can serve you more better. Again thankyou for the wonderfull review. Have a wonderful week ahead.

6/10 一般

Larry，Gurnee

与配偶出行
满意：员工和服务，清洁度
不满意：住宿条件和设施
Room was dated, but was clean which is big, but there were other issues. The room wasn't quiet, meaning that easily hear the other rooms doors open/close and traffic from busy street. Finally, where the free included breakfast area there was no heat and it was 20 degrees outside which made it impossible to eat there.
2024 年 1 月入住 1 晚
gm 于 2024年01月18日 的回复
First of all thankyou so much for taking time and leaving us wonderful review. Hope to see you soon and we can serve you more better. Again thankyou for the wonderful review. Have a wonderful weekend.

4/10 很差

Marcia

与配偶出行
不满意：住宿条件和设施
None of the plugs worked. Could not use phone charger, hair dryer, etc. unplugged microwave to charge phone
2024 年 1 月入住 1 晚
gm 于 2024年01月18日 的回复
So sorry you had to go through these problems. We hope to see you soon and we can serve you more better. Again really sorry for the problems you faced. Have a wonderful week ahead.

8/10 还可以

William

2024 年 1 月入住 1 晚
gm 于 2024年01月8日 的回复
Thankyou so much for taking time and leaving us a wonderful review. Hope to see you next time and we can serve you more better. Again thankyou for the wonderful review. Have a wonderful week ahead.

8/10 还可以

Julie

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Road trip from Nashville TN to Savannah GA. Convenient stop for the night near Tesla Supercharger. Clean room.
2023 年 12 月入住 1 晚
gm 于 2024年01月8日 的回复
First of all i want to thankyou for taking time to leave us a review. Hope to see you soon and we can serve you more better. Again thankyou for taking time to leave us a review. Have a wonderful weekend.

2/10 糟糕

Bridget

与家人及幼儿出行, 与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
We booked two rooms. The first room smelled of cat urine. The rooms were outdated and if we weren't so exhausted we would've not stayed because they were so gross/dirty. We checked in at 1 and out at 6. Also when arrived I asked how much a room was and he said $150 when I could book it online for $80 so I told him that and booked it online. Don't book there even if you're desperate.
2023 年 12 月入住 1 晚
gm 于 2023年12月29日 的回复
First of all i want to thankyou for taking time to leave us a review. Hope to see you soon and we can serve you more better. Again thankyou for taking time to leave us a review. Have a wonderful weekend.

6/10 一般

DIVINA

满意：清洁度、住宿条件和设施、客房舒适度
Disappointed with breakfast
Breakfast on second day did not have the sausages or any meat. Nobody was at the desk for us to let them know that they need to replenish the breakfast items. When we finished breakfast, that is when the staff came out with other breakfast items. Very disappointing.
2023 年 12 月入住 3 晚
gm 于 2023年12月20日 的回复
First of all i want to thankyou for leaving us a review. Hope we can see you next time and we can serve you more better. Again sorry for inconvinience. Have a wonderful week ahead.

6/10 一般

Gavin

满意：员工和服务
不满意：住宿条件和设施
2023 年 12 月入住 1 晚
gm 于 2023年12月14日 的回复
Thankyou so much for taking time and leaving us a wonderful review. Hope to see you soon and we can serve you more better. Again thankyou for the wonderful review. Have a wonderful weekend.

8/10 还可以

Joshua

与家人出行
满意：员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
gm 于 2023年12月14日 的回复
Thankyou so much for taking time and leaving us a wonderful review. Hope to see you soon and we can serve you more better. Again thankyou for the wonderful review. Have a wonderful weekend.

8/10 还可以

Thomas，Katy

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The workers were nice and great and attentive, however first room they put me in someone had a dog next door was barking and scratching on the walls while I was trying to take a nap after 14 hour trip, So I was moved to the next room which had no heat, finally I got to the third room and that worked out fine until I went to go make a phone call to ask a question to the front desk and the phone in the room was dead. I would not say it's the best hotel to stay at but it's certainly not the worst.
2023 年 12 月入住 2 晚
gm 于 2023年12月14日 的回复
Thankyou so much for taking time and leaving us a wonderful review. Hope to see you soon and we can serve you more better. Again thankyou for the wonderful review. Have a wonderful weekend.

2/10 糟糕

Blair

不满意：清洁度、员工和服务、住宿条件和设施
I booked through Expedia. I get to the hotel the clerk tells me he sees my reservation, but Expedia is credit card was declined and they’re not gonna honor my reservation. Then the clerk does a bait and switch and tells me oh I can pay for a room for $150 if I want we had to spend another hour finding another hotel and now Expedia won’t refund my money in the hotel is lying. The management won’t tell them I didn’t stay there. This place is a rip off and a bait and switch and definitely don’t book your hotel online because they will rip you off!!!
2023 年 11 月入住 1 晚
General Manager 于 2023年12月8日 的回复
Dear Guest,It is disheartening to hear about your experience. We apologize for the inconvenience faced by you. Your concerns have been noted and forwarded to our team for improvement. We will hope you give us another chance to improve our services to serve you better in the future.

10/10 超赞

Nancy

与家人出行, 带宠物出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything was as I wanted. l liked to be able to park in front of my door
2023 年 11 月入住 1 晚
General Manager 于 2023年12月8日 的回复
Dear Guest,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. We are looking forward to hosting you again soon.

8/10 还可以

Justin，Lakeland

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It is okay
2023 年 11 月入住 1 晚
General Manager 于 2023年12月8日 的回复
Dear Guest,Thank you so much for taking the time to leave us a review and for giving us a 4-star rating! We greatly appreciate your feedback and are thrilled to hear that our staff was helpful and friendly during your visit. We hope to have the pleasure of serving you again soon!

8/10 还可以

Russell，DENVER

与配偶出行
满意：员工和服务，清洁度
The room is nice and clean, but the toilet and shower could use an upgrade.
2023 年 11 月入住 1 晚
gm 于 2023年11月20日 的回复
tHANKYOU SO MUCH FOR THE WONDERFUL REVIEW, hOPE TO SEE YOU SOON AND WE CAN SERVE YOU MORE BETTER. again thankyou for the wonderful review. Have a wonderful week ahead.

6/10 一般

David

与配偶出行
It was very quiet, but had to ask for maid service...was gone all day and came back to the room and nothing had been done to the room.
2023 年 11 月入住 3 晚
gm 于 2023年11月14日 的回复
First of all thankyou for taking time and leaving us a good review. We are really sorry that you did not get the room cleaned. Hope we can see you next time and we can serve you more better. Again thankyou for the wonderful review. Have a wonderfull week ahead.

6/10 一般

Holli

不满意：客房舒适度
2023 年 11 月入住 1 晚
gm 于 2023年11月8日 的回复
Thankyou so much for taking time and leaving us a wonderful review. Hope to see you soon and we can serve you more better. Again thankyou for the wonderful review. Have a wonderful week ahead.

4/10 很差

Denise

不满意：员工和服务，清洁度
Gave us keys at 1:30am to a room that wasn’t cleaned or someone was obviously staying in it . Went back to front desk and the gentleman running the desk thought no big deal.He then gave us keys to another room that was clear in the back and didn’t even tell us either time were the room was located . He was clueless, and not very polite.
2023 年 11 月入住 1 晚
gm 于 2023年11月5日 的回复
First of all we are really sorry that you had to go through this problems. Hope to see you again and we can serve you more better. Again really sorry for the problems you faced. Have a wonderfull week ahead.

2/10 糟糕

Bailey

不满意：清洁度、员工和服务、住宿条件和设施
Awful manager who wants to charge us for cleaning the sheets, yelling at people, the floors are disgusting, they never have anyone at the desk, laundry facilities don’t work, housekeeping doesn’t help or do anything… I could go on and on about how awful this facility and the staff is. Not to mention, the floors are absolutely disgusting, the manager said they don’t clean all the sheets in between guests, but brags that they are full and have good reviews! Absolutely disgusting.
2023 年 10 月入住 6 晚
gm 于 2023年11月2日 的回复
Have a good day.

10/10 超赞

Sheila

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Very clean and comfortable. A lot of stomping was heard from the 2nd floor before everyone settled. Otherwise a very good experience
2023 年 10 月入住 1 晚
gm 于 2023年10月30日 的回复
First of all thankyou for taking time to leaving us a wonderful review. Hope to see you soon and we can serve you more better. Again thankyou for leaving us a wonderful review. Have a great week ahead.

6/10 一般

BERNADETTE

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施
Nice poace to stay , for the price.
2023 年 10 月入住 3 晚
gm 于 2023年10月23日 的回复
Thankyou so much for taking time and leaving us a good review. Hope to see you soon so that we can serve you more better. Again thankyou for the wonderful review. Have a good week ahead.

10/10 超赞

Jennifer

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Clean, pet friendly & comfy stay.
Highly recommend staying here. We experienced very good customer service at check in. The place is being maintained. Room was clean & comfortable. Shower hot & turbo pressure. Carpets recently shampooed. Landscaping was nicely manicured. Place was lit up like a football field at night. Made me feel safer walking dog & packing in early morning. Very good value stay.
2023 年 10 月入住 1 晚
gm 于 2023年10月22日 的回复
Thankyou so much for taking time to leaving us a wonderful review. Hope to see you next time and we can serve you more better. Again thankyou so much for the wonderful review. Have a good week ahead.

4/10 很差

Zulfiqar

与家人及幼儿出行
不满意：清洁度、服务设施、住宿条件和设施
Main reason why booked to stay here was that it was advertising. Accommodation with pool. Well the pool was certainly there but awful!!! Friendly staff though
2023 年 9 月入住 1 晚
gm 于 2023年10月22日 的回复
Thankyou so much for taking time to leaving us a wonderful review. Hope to see you next time and we can serve you more better. Again thankyou so much for the wonderful review. Have a good week ahead.

10/10 超赞

Scott

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
gm 于 2023年10月22日 的回复
Thankyou so much for taking time to leaving us a wonderful review. Hope to see you next time and we can serve you more better. Again thankyou so much for the wonderful review. Have a good week ahead.

10/10 超赞

katherine

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Very clean.
2023 年 10 月入住 1 晚
gm 于 2023年10月18日 的回复
Thankyou so much for the wonderful review. Hope to see you soon so that we can serve you better. Again thankyou for the wonderful review. Have a wonderful week ahead.

8/10 还可以

Richard Behrendt

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Room was nice, no soap in shower dispenser, tv little small.
2023 年 10 月入住 1 晚
gm 于 2023年10月18日 的回复
Thankyou so much for the wonderful review. Hope to see you soon so that we can serve you better. Again thankyou for the wonderful review. Have a wonderful week ahead.