2/10 Terrible
kracunja
21 Oct 2024
Totally disappointed
We arrived to a partially clean house. The living room sofa had stains on the cushions, both bathroom toilet tissue holders were broke, the wall paper in the upstairs master bedroom was pealing, the floor throughout the house was not vacuumed, and the kitchen shelves appeared to have food crumbs on them. I communicated this to the individual assigned to my stay and the response was simply: "We didn't have a chance to get maintenence and upholstery cleaners in before your checkin". On Saturday morning (10/19/24), my guests woke up to mouse in their bed (upstairs master), seriously crawling up their legs.
I contacted the management company (Elolve) and filed a complaint. After their "investigation", the response was simply: "We will be unable to provide any refund for this inconvenience". I highly suggest anyone to use caution when renting this property and any properties managed by Elolve.
We have of be we're not sure what to do at this point.
kracunja
Stayed 4 nights in Oct 2024