高級寢具、迷你吧贈品、房內夾萬、書桌

艾庫瑪爾里維耶拉瑪雅秘密度假村 - 只招待成人/全包式的評價

5 out of 5
艾庫瑪爾里維耶拉瑪雅秘密度假村 - 只招待成人/全包式
Carretera Federal 307, km 254 600, Pueblo de Akumal, Akumal, QROO

評價

9.2

卓越

10 分評分,優異;1000 則評價中有 763 則" "
8 分評分,不錯;1000 則評價中有 131 則" "
6 分評分,一般;1000 則評價中有 52 則" "
4 分評分,欠佳;1000 則評價中有 25 則" "
2 分評分,很差;1000 則評價中有 29 則" "

9.8/10 

整潔度

9.6/10 

職員與服務

9.6/10 

設施服務

9.6/10 

住宿狀況

9.4/10 

環保程度

評價

10/10 優異

Karen Dias

讚好:整潔度、職員與服務、設施服務和住宿狀況
Best all inclusive I’ve been so far
於 2024 年 4 月住了 7 晚
Nicte-Ha Gonzalez, E-Concierge 於 2024年5月21日的回應
Dear Karen Dias ,Thank you very much for your preference, we feel very happy to know that your stay has been magnificent and we look forward to having the honor of receiving you again in this paradise of the Riviera Maya.Kind regards from all the Secrets Akumal Riviera Maya Team!

10/10 優異

Michael

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I have been to a bunch of All Inclusive Resorts the service and small details were above all.
於 2024 年 5 月住了 7 晚
Nicte-Ha Gonzalez, E-Concierge 於 2024年5月20日的回應
Dear Michael,Thank you very much for your preference, we feel very happy to know that your stay has been magnificent and we look forward to having the honor of receiving you again in this paradise of the Riviera Maya.Kind regards from all the Secrets Akumal Riviera Maya Team!

10/10 優異

Michael John

伴侶同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Hands down the best resort that I have ever been to. The resort is spectacular and the staff is amazing!!!
於 2024 年 5 月住了 7 晚
Nicte-Ha González - E-Concierge 於 2024年5月20日的回應
Dear Michel John, Than you for choosing Secrets Akumal Riviera Maya. It is a pleasure to know that you enjoyed your getaway with us. We look forward to your soon return to this your home.

6/10 一般

Kristina Lee

讚好:職員與服務
於 2024 年 5 月住了 3 晚
Nicte-Ha Gonzalez, E-Concierge 於 2024年5月20日的回應
Dear Kristina Lee, We thank you very much for sharing with us your rating about your recent experience, and we are very sorry to know that your stay in our resort was not the best. We hope to have the opportunity to have your preference in a future vacation to provide the excellent service and quality you deserve.Sincerely,

10/10 優異

Annett

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff here is amazing!!!! Big shout out out to bartenders Francisco. Such a great guy! While I have no major complaints, I didn’t like how all the restaurants required pants. Not even dress shorts were allowed and no speakers by the pool. I understand they were respecting everyone taste in music but consider we were at a adult resort, I thought they would be more flexible . The beach was amazing on the days it was clean but not the resorts fault. Would definitely recommend
於 2024 年 5 月住了 3 晚
Nicte-Ha Gonzalez, E-Concierge 於 2024年5月15日的回應
Dear Ms. Annet,Thank you very much for choosing Secrets Akumal Riviera Maya,It is a pleasure for us to know that you enjoyed your stay very much, we hope to have the pleasure of having you back home soon.Best regards from the entire Secrets Akumal Riviera Maya team!

10/10 優異

Meko

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Hotel was simply amazing. The pictures and other things online dont do it justice in person
於 2024 年 5 月住了 4 晚
Nicte-Ha Gonzalez, E-Concierge 於 2024年5月13日的回應
Dear guest,Thank you very much for your preference, we feel very happy to know that your stay has been magnificent and we look forward to having the honor of receiving you again in this paradise of the Riviera Maya.Kind regards from all the Secrets Akumal Riviera Maya Team!

10/10 優異

Canan Esra (howard beach)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We love staying secrets resort, at Akumal beach is amazing. Service is above and beyond plus VIP service is excellent. We are definitely returning back to the resort this year again. At the concierge Fernanda went above and beyond for us, exceptionally with the room upgrade. We had the swim out room. We enjoy the beach and the pool.
於 2024 年 5 月住了 5 晚
Nicte-Ha González - E-Concierge 於 2024年5月13日的回應
Dear guest, Thank you very much for leaving us your evaluation of your stay with us.It will always fill us with joy to know the things we are doing well so we can continue pampering them at every opportunity.Please do not hesitate to visit us again whenever you have the opportunity, it will be a great honor for all of us to receive you at home!

10/10 優異

Melissa

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 5 晚
Nicte-Ha Gonzalez, E-Concierge 於 2024年5月13日的回應
Thank you for choosing Secrets Akumal Riviera Maya !!

10/10 優異

Abigail

讚好:整潔度、職員與服務、設施服務和住宿狀況
Loveliest staff!
於 2024 年 5 月住了 4 晚
Nicte-Ha Gonzalez, E-Concierge 於 2024年5月20日的回應
Dear Abigail, Thank you very much for leaving us your comment, be sure we will share it with the entire Secrets Akumal Riviera Maya team. We hope to see you soon in this piece of paradise in Mexico.

10/10 優異

Joshua

讚好:整潔度
於 2024 年 5 月住了 4 晚
Diana Guzmán - Social Media Manager 於 2024年5月9日的回應
Thank you for choosing Secrets Akumal Riviera Maya!

10/10 優異

Cirstain Raquel

讚好:整潔度、職員與服務和住宿狀況
Needs more entertainment
於 2024 年 5 月住了 4 晚
Nicte-Ha Gonzalez-Sales Assistant 於 2024年5月7日的回應
Dear guest, Thank you very much for leaving us your evaluation of your stay with us.We look forward to welcome you back to your second home in Riviera Maya very soon

10/10 優異

Thomas

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 6 晚
Nicte-Ha Gonzalez| Sales Assistant 於 2024年5月7日的回應
Dear guest, Thank you for taking the time to rate your stay at Secrets Akumal Riviera Maya.We look forward to welcoming you again on your next vacation to give you the excellent service you deserve.

10/10 優異

Angie

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Incredibly beautiful property and facilities, wonderful and friendly service, a lot of beautiful areas and nooks to discover. Best food I've ever had at an all inclusive resort. The best private beach by far. We can't wait to come back.
於 2024 年 4 月住了 5 晚
Kind regards from Secrets Akumal Riviera Maya Team 於 2024年5月4日的回應
Dear Angie, We are pleased to hear that your stay was excellent and that you enjoyed a wonderful vacation in this little paradise.please do not hesitate to come back soon to this, your second home!Greetings from the entire Secrets Akumal Riviera Maya!

10/10 優異

James

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great food and snorkeling
於 2024 年 4 月住了 7 晚
Kind regards from Secrets Akumal Riviera Maya Team 於 2024年5月2日的回應
Thank You for Choosing Secrets Akumal Riviera Maya!

2/10 很差

Jesus H

於 2024 年 4 月住了 4 晚
Secrets Akumal Resort Team 於 2024年5月10日的回應
Dear Guest, We thank you very much for sharing with us your opinion about your recent experience, and we are very sorry to know that your stay in our resort was not the best. We hope to have the opportunity to have your preference in a future vacation to provide the excellent service and quality you deserve.Sincerely,

10/10 優異

Ianina

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
One of the best resorts we’ve been to. We’re avid Sandals travellers and this was our first Secrets chain stay. Absolutely stunning property with amazing food options, premium drinks and fantastic service. Highly recommended!
於 2024 年 4 月住了 9 晚
Nicte-Ha Gonzalez| Sales Assistant 於 2024年4月16日的回應
Dear guest,Thank you very much for choosing Secrets Akumal Riviera Maya. We are very happy that your first visit with us was more than pleasant and that you had a wonderful vacation.We look forward to welcoming you again in this, your second home to enjoy the excellent service and warmth you deserve.

10/10 優異

Diane M. (Crystal Lake)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Amazing staff, property, overall a fantastic experience Everyone works so hard and the customer service, is exceptional! We’ve been to this resort twice and without a doubt will return again!
於 2024 年 4 月住了 9 晚
Diana Guzmán - Social Media Manager 於 2024年4月15日的回應
Thank you for choosing Secrets Akumal Riviera Maya!

6/10 一般

Maryna

讚好:職員與服務
Stayed at the resort for 7 nightstands. The staff is very helpful, service is great. All Pool areas are beautiful. But my room had mold on the lamp and on the bed head frame, you could smell so strongly all day. The cleaning of the rooms wasn’t very good. Weeding parties almost every day, loud music as is right under the rooms the majority of the time, also restricted me to the access of my room a few times due to photos and ceremony. On my third night I had some kind of food poisoning and couldn’t eat for the following two days. Also had a deep tissue massage at the spa on the first day that was more of a relaxing massage, did some on one side of the body and the other not. I have my feedback for the concierge but nothing was done about it.
於 2024 年 4 月住了 7 晚
Diana Guzmán - Social Media Manager 於 2024年4月15日的回應
Dear guest,Thank you for sharing your experience with us, and we're glad to hear that you found our team helpful and the service great, and that you enjoyed the beautiful pool areas.However, we're deeply sorry to hear about the issues you encountered during your stay. We apologize for any inconvenience and discomfort these issues may have caused you. Please know that we will address these issues with our team to ensure that corrective measures are taken and improvements are made to prevent similar occurrences in the future.We appreciate your feedback as it helps us to identify areas for improvement, and we hope to have the opportunity to welcome you back in the future and provide you with a much more positive and enjoyable experience. Thank you for choosing our resort for your stay.

8/10 不錯

SIMONE

於 2024 年 3 月住了 5 晚
Kind regards from Secrets Akumal Riviera Maya Team 於 2024年5月2日的回應
Thank you for choosing Secrets Akumal Riviera Maya!We hope you return soon to this piece of paradise in Mexico.

10/10 優異

Jayme

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything was great at this resort! I would definitely stay again.
於 2024 年 3 月住了 5 晚
Diana Guzmán - Social Media Manager 於 2024年4月10日的回應
Dear guest,We're thrilled to hear that you had a great experience at Secrets Akumal Riviera Maya! Thank you for your positive feedback and for considering staying with us again. We look forward to welcoming you back for another wonderful stay in the future!

10/10 優異

Kadria Ilaria (Bend)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff were very welcoming and polite. I did not like being told i could not use the side of the beach that was fir VIPs only and was escorted to the overcrowded, full of boats beach.
於 2024 年 3 月住了 5 晚
Diana Guzmán - Social Media Manager 於 2024年4月9日的回應
Dear guest,We're delighted to hear that you found our team welcoming and polite during your stay. However, we're truly sorry to learn about your disappointment regarding beach access. Our intention is always to ensure every guest has an enjoyable experience. We apologize for any inconvenience caused and appreciate your feedback. We'll certainly review our policies to ensure all guests feel valued and accommodated during their time with us. We hope to have the opportunity to welcome you back and provide a more satisfying beach experience in the future.

10/10 優異

Yolande Lenore

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
My husband and I have been to several different resorts in Mexico and this one is definitely top 2. The staff is number one, catering to your every whim. If you’ve been hesitating, don’t. Just book it now!
於 2024 年 3 月住了 6 晚
Paola Lescale - E-Concierge 於 2024年4月8日的回應
Dear Ms. Lenore,Thank you very much for giving us your time and comments about your recent stay with us.It is really wonderful to read the things you enjoyed, as well as the things you didn't like so we can take actions and improve them for your next visits.Please do not hesitate to come back, thanks to your comments we will be able to look for solutions and options to make your vacation perfect. Please receive a big greeting from your great Mexican family!Sincerely,

10/10 優異

Aleksandra A

於 2024 年 3 月住了 5 晚
Diana Guzmán - Social Media Manager 於 2024年4月27日的回應
Thank you for choosing Secrets Akumal Riviera Maya!

10/10 優異

Ebony

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 4 月住了 3 晚
Kind regards from Secrets Akumal Riviera Maya Team 於 2024年4月25日的回應
Thank you for choosing Secrets Akumal Riviera Maya!

10/10 優異

Sonya Christine

家人同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff are very attentive. Beautiful property. Rooms are kept very clean. We had a small problem with our room and they upgraded us to a suite with an incredible view!!
於 2024 年 3 月住了 4 晚
Paola Lescale - E-Concierge 於 2024年4月3日的回應
Dear Mrs. Tolson,We feel very grateful to have had your preference to celebrate your husband's birthday with us, and we thank you very much for giving us the opportunity to resolve any situation that was not to your liking during your stay, our teams will always be oriented to do everything in our power to ensure that you enjoy the best romantic vacation on every visit.Please do not hesitate to return soon, for all of us it will always be a pleasure to welcome you home!

10/10 優異

lisa luizza

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 3 月住了 6 晚
Diana Guzmán - Social Media Manager 於 2024年4月22日的回應
Thank you for choosing Secrets Akumal Riviera Maya!

10/10 優異

Kevin James

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Was an incredible experience. Second trip to this property. Will be back.
於 2024 年 3 月住了 4 晚
Paola Lescale - E-Concierge 於 2024年4月5日的回應
Dear Mr. Edwards,We are very happy to have welcomed you to our little piece of paradise for the second time and to know that you enjoyed a wonderful stay.Thank you very much for your preference and it will be a great pleasure to welcome you at every opportunity just as if you were arriving home!Warm regards from Secrets Akumal RIviera Maya!

10/10 優異

Timothy George

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Stayed on the property except for a bike ride- stopped at Yal- ku park which is nice for snorkeling. Tulum, Xel-ha, and Yal-ku are close by and transportation available. The resort is so beautiful, clean, friendly, and safe, we didn’t feel the need to leave to explore.
於 2024 年 3 月住了 5 晚
Paola Lescale - E-Concierge 於 2024年4月1日的回應
Dear Timothy George Schultz,We are very happy that you have chosen us to enjoy an exceptional vacation in this small paradise of the Riviera Maya.For us the most important thing is to have managed to provide you with the experience you needed for your vacation and with great joy we will be waiting for you for your future vacations, here we will always welcome you with open arms.Sincerely,

10/10 優異

Steven

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Restaurants were superb. Grounds immaculate. Staff very attentive and accommodating !!
於 2024 年 3 月住了 7 晚
Paola Lescale - E-Concierge 於 2024年4月1日的回應
Dear Mr. McTaggart,Thank you very much for taking a moment to share with us your general overview about your recent stay with us.It fills us with joy to know that we were able to provide you with the amazing experience you wanted for your vacation.Please do not hesitate to choose us for every holiday season you have, for all of us it will be a true honor to welcome you home again!Sincerely,

10/10 優異

Kelli Anne

於 2024 年 3 月住了 4 晚
Diana Guzmán - Social Media Manager 於 2024年4月15日的回應
Thank you for choosing Secrets Akumal Riviera Maya!

10/10 優異

Aaron Nava (Torrance)

讚好:整潔度、職員與服務和住宿狀況
Paola Lescale - E-Concierge 於 2024年3月25日的回應
Dear Mr. Nava,We especially want to thank you for choosing us to enjoy with your wife a wonderful and romantic vacation in our little tropical paradise.Personally it was a great honor to have been able to take care of you before your arrival so we could pamper you just as you deserve.Thank you very much for giving us the opportunity to wrap you up as if you were at home and we will be looking forward to your next visit.We send you both a big hug!

10/10 優異

Brian

於 2024 年 3 月住了 6 晚
Diana Guzmán - Social Media Manager 於 2024年4月15日的回應
Thank you for choosing Secrets Akumal Riviera Maya!

10/10 優異

Tatiana

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful resort with stunning views. Amazing service from stuff. Great food and lots of activities. Will definitely return!
於 2024 年 3 月住了 5 晚
Paola Lescale - E-Concierge 於 2024年3月25日的回應
Dear Ms. Maliucov,We feel very happy to know that you had an amazing time at our little romantic paradise.Please do not hesitate in come back again for your next vacation.For the entire team will be a pleasure to welcome you home!

10/10 優異

Michael

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Liked: - staff friendy and attentive - excellent service - Layout of resort is excellent with everything a short walk while lush vegetation made it feel private throughout - restaurants did not require reservations, (eliminated stress of booking) with very good variety and many options - many bar options surronding 2 main pools and near beach - rooms are spacious - accommodation buildings not too big and quiet - mutliple outdoor entertainment events daily - outdoor entertainment ended at a good time to allow guests who would like to sleep at 11pm For improvement: - resort starting to show a bit of age, and may benefit from some additional maintenance or renovation in some areas - bathroom by pools was air conditioned and too cold if you are a bit wet after swimming (perhaps not necessary to have AC)
於 2024 年 3 月住了 5 晚
Paola Lescale - E-Concierge 於 2024年3月25日的回應
Dear Mr. Nadeau,We are delighted to have had you at our home and we are very happy to know that you enjoyed your stay in our little paradise.For us the most important thing is the well-being and comfort of our guests, so we have gladly shared your comments to improve with our management teams and we hope in the near future we can have the honor of welcoming you back home!Please receive our best regards from the entire Secrets Akumal Riviera Maya team!Sincerely,

10/10 優異

Patricia

於 2024 年 3 月住了 5 晚
Diana Guzmán - Social Media Manager 於 2024年4月11日的回應
Thank you for choosing Secrets Akumal Riviera Maya

10/10 優異

Karla (Medford)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent
於 2024 年 3 月住了 4 晚
Diana Guzmán - Social Media Manager 於 2024年3月19日的回應
Thank you for choosing Secrets Akumal Riviera Maya!

2/10 很差

Mina

於 2024 年 3 月住了 3 晚
Secrets Akumal Riviera Maya Team 於 2024年4月8日的回應
Dear Mina Jabro,We thank you very much for sharing with us your comments about your recent experience, and we are very sorry to know that your stay in our resort was not the best. Thank you very much for visit and we hope to have the opportunity to have your preference in a future vacation to provide the excellent service and quality you deserve.Sincerely,Secrets Akumal Riviera Maya Management Team

10/10 優異

MELODIE

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Absolutely stunning property. The attention to details was second to none. The staff is wonderful. The beach front water and room was stunning. Our concierge Alejandro was outstanding. Made for a memorable birthday and honeymoon!!
於 2024 年 3 月住了 4 晚
Thank you for choosing Secrets Akumal Riviera Maya 於 2024年3月19日的回應
Thank you for choosing Secrets Akumal Riviera Maya!

10/10 優異

Iris Beatriz

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff is amazing!! Our pool concierge Antonio Perez was really nice!! The service at the pool was amazing, concierge and waitresses!! The entertainment is the best!! Live music every day by the pool! We are really happy with the experience in this resort!!
於 2024 年 3 月住了 7 晚
Diana Guzmán - Social Media Manager 於 2024年3月19日的回應
Thank you for choosing Secrets Akumal Riviera Maya!

10/10 優異

Chandelle

伴侶同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very clean, staff/service was excellent.
於 2024 年 3 月住了 6 晚
Diana Guzmán - Social Media Manager 於 2024年3月19日的回應
Thank you for choosing Secrets Akumal Riviera Maya!

10/10 優異

Jason (THORNHILL)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Just perfect!
於 2024 年 3 月住了 4 晚
Diana Guzmán - Social Media Manager 於 2024年3月19日的回應
Thank you for choosing Secrets Akumal Riviera Maya!

10/10 優異

ROMAN

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Went during Christmas time and I will say overall the staff, food selection, drinks and customer service exceeded my expectations. Very well maintained and mannered. I felt safe during my trip and was able to have the fun and relaxation without any headaches, nor worries. Great job to management and their team. Will definitely book again.
Paola Lescale - E-Concierge 於 2024年3月14日的回應
Dear guest,We thank you very much for choosing us to enjoy a splendid vacation season full of activities, relaxation and food and beverages that you were looking for to have a great end of the year.We hope to have the honor of welcoming you again for every future holiday season, you know we will always do our best to make sure you enjoy every moment to the fullest!Sincerely,

10/10 優異

Wojciech Marek

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great stuff, smaller, but nice property.
於 2024 年 3 月住了 8 晚
Paola Lescale - E-Concierge 於 2024年3月12日的回應
Dear Wojciech Marek,Thank you for taking the time to rate your stay at Secrets Akumal Riviera Maya.We are pleased to hear that your stay was excellent and that you enjoyed a wonderful vacation in this little paradise.Please do not hesitate to visit us again whenever you have the opportunity, it will be a great honor for all of us to receive you at home!Sincerely,

10/10 優異

Jenna Irene Bellardi

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
My husband and I just returned from a 5 night stay at Secrets Akumel. This is a beautiful property and I would absolutely recommend it. The grounds were beautiful. The size of the resort was perfect. Not too big and not too small. Easily walkable to the pools and beach. We found the food to be better than average for an all inclusive. I’m not a fan of buffets. Too many hands touching utensils etc, and unfortunately the buffet was the only option for breakfast unless you upgraded to the preferred club. We talked to a few people who thought the upgrade was worth it and some who didn’t. That being said, the food at the buffet was good. A large variety and made to order omelets. The other restaurants were also very good. You only needed reservations for the hibachi, which I thought was great. We could show up whenever we felt like it and we waited maybe 15 minutes tops. The service at the resort was excellent. From the bellhops to the servers and bartenders, everyone was friendly and helpful. Our room was nice enough, they brought us extra pillows when requested and extra water and beer. I found the bed too hard and the bathroom could use a remodel, but overall not bad. When we first checked in they tried to get us to agree to a breakfast meeting with the promise of some free stuff, massages etc. They claim it’s not a time share presentation but we found out from talking to others they are trying to sell a membership program. FYI We loved secrets and would return.
於 2024 年 3 月住了 5 晚
Paola Lescale - E-Concierge 於 2024年3月11日的回應
Dear Ms. Bellardi,Thank you very much for choosing us to enjoy a sensational vacation and for giving us a few moments to share with us what you enjoyed most during your stay.We are honored to have been able to provide you with unique experiences filled with culinary delights, fun activities and exceptional service from our beloved staff.We look forward to having the pleasure of welcoming you again, it will be wonderful for all of us to welcome you in your new home. Sincerely,

10/10 優異

Greg

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 6 晚
Paola Lescale - E-Concierge 於 2024年3月12日的回應
Dear Mr. Fiore,We thank you very much for choosing us to enjoy a magnificent stay.We are pleased to know that you had an amazing time with us, and we look forward to welcoming you again on your next vacation to give you the excellent service you deserve.Sincerely,

10/10 優異

MAGDALENO (CLIFTON)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
todo me gusto
於 2024 年 3 月住了 3 晚
Paola Lescale - E-Concierge 於 2024年3月9日的回應
Apreciable huésped,No sentimos muy contentos de que su reciente experiencia con nosotros haya sido excelente.Les agradecemos mucho el habernos elegido para sus vacaciones y con mucho gusto les estaremos esperando en sus próxima escapada de relajación y diversión.Sinceramente,

10/10 優異

Rayleen

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Stunning jungle property and beach. Everything was perfection.
於 2024 年 2 月住了 8 晚
Paola Lescale - E-Concierge 於 2024年3月4日的回應
Dear Ms. Tritt,Let us thank you very much for choosing us to enjoy a romantic vacation in the magnificent setting of our beautiful tropical paradise.For all of us it was an honor to have received you and provided the comfort and attention that our distinguished guests like you deserve.We hope to welcome you again for your next vacation, you already know that we will wait for you here as if you were returning home!Personally, allow me to send you a warm and loving hug.Sincerely,

10/10 優異

Jason John

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very easy to find things. Excellent resort We will be back
於 2024 年 2 月住了 5 晚
Diana Guzmán - Social Media Manager 於 2024年3月2日的回應
Dear guest,We're thrilled to hear that you found everything easily and enjoyed your time at our resort! Your satisfaction is our priority, and we're delighted to know that you had an excellent experience. We can't wait to welcome you back for another fantastic stay in the future. Sincerely,

10/10 優異

Brianna

讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice
Diana Guzmán - Social Media Manager 於 2024年3月2日的回應
Dear guest,We're glad you enjoyed your time with us. We look forward to welcoming you back soon!Best regards,

10/10 優異

Kirk Eike Marshall

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent all around
於 2024 年 2 月住了 7 晚
Diana Guzmán - Social Media Manager 於 2024年3月2日的回應
Dear guest,Thank you for your fantastic feedback! We're thrilled to hear that you had an excellent experience during your stay with us. We look forward to welcoming you back for another exceptional experience in the future!Warm regards,