We love staying secrets resort, at Akumal beach is amazing. Service is above and beyond plus VIP service is excellent. We are definitely returning back to the resort this year again. At the concierge Fernanda went above and beyond for us, exceptionally with the room upgrade. We had the swim out room. We enjoy the beach and the pool.
Canan Esra
2024 年 5 月入住 5 晚
10/10 超赞
Joshua
2024年05月8日
满意:清洁度
Joshua
2024 年 5 月入住 4 晚
10/10 超赞
Cirstain Raquel
2024年05月7日
满意:清洁度、员工和服务、住宿条件和设施
Needs more entertainment
Cirstain Raquel
2024 年 5 月入住 4 晚
10/10 超赞
Thomas
2024年05月5日
满意:清洁度、员工和服务、住宿条件和设施
Thomas
2024 年 4 月入住 6 晚
10/10 超赞
Angie
与配偶出行
2024年05月3日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Incredibly beautiful property and facilities, wonderful and friendly service, a lot of beautiful areas and nooks to discover. Best food I've ever had at an all inclusive resort. The best private beach by far. We can't wait to come back.
Angie
2024 年 4 月入住 5 晚
10/10 超赞
James
与配偶出行
2024年04月30日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great food and snorkeling
James
2024 年 4 月入住 7 晚
2/10 糟糕
Jesus H
2024年04月19日
Jesus H
2024 年 4 月入住 4 晚
10/10 超赞
Ianina
与配偶出行
2024年04月16日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
One of the best resorts we’ve been to. We’re avid Sandals travellers and this was our first Secrets chain stay. Absolutely stunning property with amazing food options, premium drinks and fantastic service. Highly recommended!
Ianina
2024 年 4 月入住 9 晚
10/10 超赞
Diane M.,Crystal Lake
与配偶出行
2024年04月15日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Amazing staff, property, overall a fantastic experience
Everyone works so hard and the customer service, is exceptional!
We’ve been to this resort twice and without a doubt will return again!
Diane M.
2024 年 4 月入住 9 晚
6/10 一般
Maryna
2024年04月13日
满意:员工和服务
Stayed at the resort for 7 nightstands. The staff is very helpful, service is great. All
Pool areas are beautiful. But my room had mold on the lamp and on the bed head frame, you could smell so strongly all day. The cleaning of the rooms wasn’t very good. Weeding parties almost every day, loud music as is right under the rooms the majority of the time, also restricted me to the access of my room a few times due to photos and ceremony. On my third night I had some kind of food poisoning and couldn’t eat for the following two days. Also had a deep tissue massage at the spa on the first day that was more of a relaxing massage, did some on one side of the body and the other not. I have my feedback for the concierge but nothing was done about it.