Jeddah Al Salaam Mall Hotels

"One of the staff was very rude"

"I had a wonderful 3 night stay at DoubleTree by Hilton. The staff were incredibly welcoming and made me feel right at home from the moment I arrived. My room was clean, quite spacious, and included a small kitchenette, along with a large bathroom featuring both a shower and a bathtub. The king size bed was extremely comfortable, and I loved how well the hotel is connected to Al Andalus Mall. There are also plenty of parking spaces, which makes it very convenient. Unfortunately, I didn’t get a chance to check out the pool, which I should have, it looked quite good in pictures. Overall, an excellent stay and highly recommended!"

"Calm and cool hotel "

"Booked 2 family suites. They gave us one and we had to tell them to give us the suite we booked and changed rooms. Then we got to the rooms and no towels. Asked for 6 towels since there were 3 people staying in each room, and they only gave us 2 towels saying that they didn’t have enough so we had to share. There were stains on the bedsheets and floor. No shower curtains so water dripped everywhere"

"I had the worst customer service experience with Mbaat. I booked a property in mid-July and paid in full upfront through Expedia. On check-in day, we were left waiting a long time with my kids while the staff claimed no payment was made. Even after I sent proof via WhatsApp, I received no response for a while, then was told the payment was “not complete.” I had to call Expedia to resolve the issue. Because of this experience, I will never return to Mbaat or recommend them to family and friends."

"Nice"