住宿服务设施

关于阿拉莫萨智选假日套房酒店 - IHG 旗下酒店的点评

2.5 out of 5

点评

8.8

超赞

10 分 - 超赞。534 条好评,共有 951 条点评" "
8 分 - 还可以。283 条好评,共有 951 条点评" "
6 分 - 一般。87 条好评,共有 951 条点评" "
4 分 - 很差。30 条好评,共有 951 条点评" "
2 分 - 糟糕。17 条好评,共有 951 条点评" "

9.2/10

清洁度

9.2/10

员工和服务

8.6/10

服务设施

9.0/10

住宿条件和设施

8.4/10

环保

点评

10/10 超赞

sheila

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 2 晚
Manager 于 2024年05月10日 的回复
Hello sheila,We are thrilled to hear that you had a fantastic experience during your stay with us! We look forward to welcoming you back soon.

4/10 很差

Marc

I was on my way to this hotel when I started having symptoms of a heart attack so had to turn back. I didn’t get to stay at the hotel and I lost my deposit.
2024 年 5 月入住 1 晚
Manager 于 2024年05月7日 的回复
Hello Marc, We are sorry to hear about your medical emergency and understand your need to prioritize your well-being. We recommend reaching out to our management team directly for assistance with any deposit inquiries. We hope you are feeling better now and wish you good health in the future.

10/10 超赞

Nora

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent breakfast
2024 年 4 月入住 2 晚
Manager 于 2024年05月4日 的回复
Hello Nora,We're delighted to hear you enjoyed our breakfast offerings during your stay. It's wonderful to know that it met your expectations. We appreciate your positive feedback and look forward to welcoming you back for another enjoyable experience at our hotel.

10/10 超赞

Pedro

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Manager 于 2024年04月26日 的回复
Hello Pedro,We are delighted to hear that you had a wonderful experience with us! Should you have any further feedback to share, please do not hesitate to contact us. We look forward to welcoming you back again soon!

8/10 还可以

Brian

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Had a great experience! Continental breakfast superseded our expectations. Pool area was small but big enough for the kids to have fun. Hot tub looked a little sketchy. The room had two televisions but if you tried to change the channel on one the other would changed too. I think the sensors were too close. Room was spacious and we had two adults and three kids. Had a fridge and microwave which was great. Had large shampoo, conditioner and body wash which was a nice surprise. The only complaint about the room was the water pressure was terrible, but otherwise the room was great. The location was awesome. Super close to Walmart and the dollar tree so we were able to get snacks and anything we forgot on the trip for cheap. Staff was extremely friendly and helpful. Overall we had an amazing stay.
2024 年 4 月入住 2 晚
Manager 于 2024年04月20日 的回复
Hello Brian,Thank you for taking the time to share your detailed feedback with us. We are delighted that you enjoyed the continental breakfast, pool area, and spacious room amenities. Your comments about the hot tub, TV sensors, and water pressure will be forwarded to the appropriate teams for review. We appreciate your kind words about our friendly staff and convenient location. We hope to welcome you back for another great stay in the future.

10/10 超赞

Erika

2024 年 4 月入住 1 晚
Manager 于 2024年04月17日 的回复
Hello Erika,We are delighted to hear that you enjoyed your stay with us! We look forward to welcoming you back again soon!

10/10 超赞

Kelli

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great stay! Clean room and very comfy bed
2024 年 4 月入住 1 晚
Manager 于 2024年04月11日 的回复
Hello Kelli,We're delighted to hear you enjoyed your stay with us. Our team works hard to maintain high cleaning standards and provide comfortable accommodations for our guests. Thank you for sharing your positive experience, and we look forward to welcoming you back in the future.

10/10 超赞

RICK

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Management 于 2024年04月7日 的回复
Thank you for taking the time to rate us! I’m pleased to learn that your stay was enjoyable.

2/10 糟糕

Kyle

与配偶出行
不满意:员工和服务,清洁度
The hotel is right on the main road. It is incredibly loud all throughout the night. Terrible night of sleep.
2024 年 3 月入住 1 晚
Manager 于 2024年03月16日 的回复
Hello Kyle, We regret to hear about your experience with the noise levels during your stay. The location of our hotel on the main road does come with some unavoidable street noise. We always recommend guests who are sensitive to noise to bring earplugs or use white noise machines for a more restful night's sleep. Your feedback is appreciated as it helps us improve our guests' overall experience.

10/10 超赞

Susan

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Don’t want to.
2024 年 3 月入住 2 晚
Manager 于 2024年03月12日 的回复
Hello Susan,We appreciate your feedback and regret to hear about your experience. Please feel free to reach out to our management team to discuss your concerns further.

10/10 超赞

Tasha

与配偶出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Night staff was amazing, helpful and kind
2024 年 2 月入住 2 晚
Manager 于 2024年02月9日 的回复
Hello Tasha,Thank you for your kind words about our night staff! We're thrilled to hear that they provided you with excellent service and assistance during your stay. We appreciate your feedback and will be sure to share it with our team. We hope to welcome you back in the future for another positive experience.

10/10 超赞

karen

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Manager 于 2024年02月9日 的回复
Hello karen,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

2/10 糟糕

真实旅客

商务旅客
满意:员工和服务
不满意:清洁度、住宿条件和设施、客房舒适度
There were ants in my room, the body wash pump that was in the shower was completely empty and my milk and other food was frozen solid due to the fridge. I travel for work and this was my worst experience in a hotel
2024 年 1 月入住 1 晚
Manager 于 2024年01月18日 的回复
Dear Guest, Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience caused by the ants in your room and the issues with the body wash and refrigerator. We strive to provide a comfortable experience for all our guests and will address these concerns with our team to ensure this does not happen again in the future. We appreciate your understanding and hope to have the opportunity to serve you better in the future.

10/10 超赞

Sarah

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We stayed in a few Holiday Inn Express locations on this trip, and this definitely the best. Staff were very attentive, and there were lots of sweet touches, such as snacks in the lobby. Rooms were big too!
2023 年 12 月入住 2 晚
Manager 于 2024年01月13日 的回复
Hello Sarah,Thank you for choosing Holiday Inn Express during your trip! We are delighted to hear that our staff provided attentive service and that you enjoyed the sweet touches we have in the lobby. It's great to know that the room size met your expectations as well. We appreciate your positive feedback and hope to welcome you back soon for another excellent stay at our hotel.

10/10 超赞

Marius,Highlands ranch

2023 年 12 月入住 1 晚
Manager 于 2024年01月2日 的回复
Hello Marius,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a wonderful experience with us. If you have any further comments or feedback, please feel free to reach out to us. We value your opinion and would love to welcome you back in the future.

10/10 超赞

Erin,Colorado Springs

与家人出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean, updated, provided snacks. Friendly staff.
2023 年 12 月入住 1 晚
Manager 于 2023年12月23日 的回复
Hello Erin,Thank you for your kind words about our clean and updated hotel. We're delighted to hear that you enjoyed the snacks provided and that our staff was friendly. We strive to create a positive experience for all our guests and it's great to know we succeeded with you. We appreciate your feedback and hope to welcome you back in the future!

10/10 超赞

Joe

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Fully enjoyable stay.
2023 年 12 月入住 1 晚
Manager 于 2023年12月22日 的回复
Hello Joe,Thank you for choosing to stay with us and for taking the time to leave a positive review! We are delighted to hear that you had a fully enjoyable stay at our hotel. Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. We hope to welcome you back on your next visit to our city.

10/10 超赞

Alan,DILLON

2023 年 11 月入住 1 晚
Manager 于 2023年11月29日 的回复
Hello Alan,We are thrilled to hear that you had a wonderful experience at our hotel! It was a pleasure having you as our guest and we appreciate your positive rating. If there is anything else we can do to make your next stay even more enjoyable, please let us know. We look forward to welcoming you back soon.

8/10 还可以

Joe

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 2 晚
Manager 于 2023年11月7日 的回复
Hello Joe,Thank you for taking the time to share your feedback with us. We appreciate your rating and input. If you have any further concerns or suggestions, please feel free to reach out to our management team directly. We're committed to continuously enhancing our guests' experience.

8/10 还可以

Alexandra

满意:清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 1 晚
Manager 于 2023年10月27日 的回复
Hello Alexandra,Thank you for your positive rating! We appreciate your feedback and hope to welcome you back soon.

8/10 还可以

真实旅客

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Manager 于 2023年10月26日 的回复
Dear Guest,Thank you for your rating! However, the maximum rating is usually 5/5. Could you please provide more details about your experience?

8/10 还可以

Stacey,Vail

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
So far, so good.
2023 年 10 月入住 1 晚
Manager 于 2023年10月25日 的回复
Hello Stacey,Thank you for your positive feedback! We're thrilled to hear that you're enjoying your stay with us.

10/10 超赞

Leslie

2023 年 10 月入住 1 晚
Manager 于 2023年11月11日 的回复
Hello Leslie,Thank you for your excellent review! We're thrilled to hear that you had a wonderful experience during your stay. We greatly appreciate your kind words and positive feedback. We strive to provide exceptional service to all our guests and we're delighted that we exceeded your expectations. Should you have any future travel plans, we would love to welcome you back to our hotel.

8/10 还可以

Kara

满意:员工和服务,清洁度
2023 年 10 月入住 1 晚
Manager 于 2023年10月31日 的回复
Hello Kara,Thank you for sharing your feedback. We appreciate knowing that you enjoyed your overall stay with us. If you have any specific concerns or suggestions, please do not hesitate to reach out to our management team. Have a great day!

8/10 还可以

Leticia

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
TV Service was horrible they did have a notice in the room about Spectrum service being worked on, however not acceptable throughout our stay watching a movie or a football game was not an option service was disrupted every we turned on the tv.
2023 年 10 月入住 3 晚
Manager 于 2023年10月19日 的回复
Hello Leticia, We apologize for the inconvenience caused by the TV service. Our team is actively working on resolving the issue to ensure a seamless experience for our guests. Thank you for your understanding.

10/10 超赞

Brandon

与家人出行, 带宠物出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was extremely nice & helpful.
2023 年 9 月入住 1 晚
Manager 于 2023年10月18日 的回复
Hi Brandon,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

6/10 一般

Kathryn

与家人出行
不满意:住宿条件和设施,清洁度
2023 年 10 月入住 1 晚
Manager 于 2023年10月13日 的回复
Hello Kathryn,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 超赞

Thomas,Farmington

满意:清洁度、员工和服务、住宿条件和设施
It was a nice hotel
2023 年 10 月入住 1 晚
Manager 于 2023年10月10日 的回复
Hi Thomas,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

4/10 很差

andrew

满意:员工和服务
不满意:住宿条件和设施
The one elevator was super slow, Room furnishings were outdated, Price was high for value received. Breakfast was quite good.
2023 年 9 月入住 1 晚
Manager 于 2023年10月10日 的回复
Hello andrew, It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our elevator and breakfast. We hope to see you again to deliver you with a 5 star experience.

10/10 超赞

Al

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Manager 于 2023年10月7日 的回复
Hello Al,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 超赞

Scott

满意:清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 1 晚
Management 于 2023年09月30日 的回复
Thank you for your rating

10/10 超赞

James

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚
Manager 于 2023年09月30日 的回复
Hello James,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

6/10 一般

Anthony

与家人出行
It’s sets right beside a major road? All traffic drove straight through our room!
Manager 于 2023年09月28日 的回复
Hello Anthony ,I am very sorry to learn that you found our location to be inconvenient and our service to be lacking. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 超赞

Mike

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We had a very nice stay.
2023 年 9 月入住 1 晚
Manager 于 2023年09月28日 的回复
Hello Mike,Know that your voice is of tremendous importance to us and we value your comments about our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

10/10 超赞

Karen

与家人出行
Room was clean beds comfortable staff was really friendly. A
2023 年 9 月入住 1 晚
Manager 于 2023年09月26日 的回复
Hi Karen,It is our main ambition to meet the many different needs of our guests and we are so happy to have met your expectations. We appreciate your kind comments they will serve as an encouragement to the staff to always provide the best to every guest. We hope to impress you again during your next visit and we thank you for sharing your experience.

8/10 还可以

Debra

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
DL on the plains
We were here for a family event. Our stay was very nice. The only negative was the price per night but all of the staff were very nice.
2023 年 9 月入住 1 晚
Manager 于 2023年09月24日 的回复
Hello Debra,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our staff and your comments about our price. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

10/10 超赞

Michael

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Everything was perfect.
2023 年 9 月入住 1 晚
Manager 于 2023年09月24日 的回复
Hello Michael,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our hotel. We hope you will return so that we can provide you an even superior experience.

6/10 一般

Nick

2023 年 9 月入住 1 晚
Manager 于 2023年10月10日 的回复
Hello Nick, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 超赞

Geomar

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Entras al hotel te reciben con limonada,galletas,manzanas el hotel queda cerca de muchos restaurantes el area de la piscina y Jacussi muy limpia,regresaremos
2023 年 9 月入住 1 晚
Manager 于 2023年09月7日 的回复
Hi Geomar,We are delighted to discover you thoroughly enjoyed the nearby shopping, activities, and dining options. We are so happy to have met your needs with our comfortable accommodations and friendly atmosphere and look forward to your future stay when your travels bring you back this way.

10/10 超赞

Jay Edward

2023 年 8 月入住 1 晚
Manager 于 2023年09月4日 的回复
Hello Jay Edward,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

10/10 超赞

Lucinda

2023 年 8 月入住 1 晚
Manager 于 2023年08月12日 的回复
Hello Lucinda,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 超赞

H.H.

与家人出行, 商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good location, good place for an overnight
2023 年 7 月入住 1 晚
Manager 于 2023年07月29日 的回复
Hi HH,Thank you for the wonderful review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you again for choosing to be a guest with us. We look forward to your next stay.

8/10 还可以

Zachary

2023 年 7 月入住 1 晚
Manager 于 2023年08月18日 的回复
Hello Zachary,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

6/10 一般

Krista

满意:员工和服务
不满意:住宿条件和设施
The staff at this hotel is trying to make a good experience with the lemonade, cookies and mints they put out for guests. They are also really friendly and helpful. However the facility is really dated and needs new decorating. But the breakfast was ok and we appreciated that they had laundry machines available.
2023 年 7 月入住 1 晚
Manager 于 2023年07月28日 的回复
Hello Krista, Your review and rating are greatly appreciated; though we are sad to hear that your experience was not up to your preferences, and we appreciate your feedback. Our guest satisfaction is important to us, and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 超赞

Kris

与家人出行
满意:服务设施
The hotel and grounds were clean and staff was very friendly. I have not one complaint or concern, and would definitely stay here again.
2023 年 7 月入住 1 晚
Manager 于 2023年07月26日 的回复
Hello Kris,We appreciate the comments, especially with regards to your opinion of our staff. We hope to see you again to provide you with an exceptional level of service and hospitality.

4/10 很差

Jerome

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
不满意:客房舒适度
2023 年 7 月入住 1 晚
Manager 于 2023年07月26日 的回复
Hello Jerome,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 超赞

Patricia

2023 年 7 月入住 1 晚
Manager 于 2023年07月16日 的回复
Hello Patricia,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 超赞

真实旅客

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 1 晚
Manager 于 2023年07月15日 的回复
Dear Guest,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 超赞

Elizabeth

2023 年 6 月入住 1 晚
Manager 于 2023年07月26日 的回复
Hello Elizabeth,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

10/10 超赞

Elena

2023 年 7 月入住 1 晚
Manager 于 2023年07月4日 的回复
Hello Elena,It was our privilege to earn your business and we hope to host you again on your next trip.