外观

关于阿布奎基机场智选假日套房酒店 - IHG 旗下酒店的点评

3 out of 5

点评

7.6

还可以

10 分 - 超赞。351 条好评,共有 917 条点评" "
8 分 - 还可以。253 条好评,共有 917 条点评" "
6 分 - 一般。132 条好评,共有 917 条点评" "
4 分 - 很差。101 条好评,共有 917 条点评" "
2 分 - 糟糕。80 条好评,共有 917 条点评" "

8.0/10

清洁度

8.2/10

员工和服务

7.4/10

服务设施

7.6/10

住宿条件和设施

7.4/10

环保

点评

8/10 还可以

Jessica

与家人出行
满意:员工和服务、服务设施、住宿条件和设施
The front desk staff was excellent. The cafe staff and bar employees were also very nice and accommodating! They gave me additional towels and coffee. The breakfast was delicious. The bathtub was dated. Comfortable beds and pillows. Jacuzzi was hot and relaxing.
2024 年 5 月入住 3 晚
Shelli 于 2024年05月13日 的回复
Thank you for letting us know you enjoyed your stay. We appreciate your comments.

6/10 一般

Michael,santa rosa beach

与家人出行
满意:清洁度、员工和服务、服务设施
Adequate
2024 年 5 月入住 1 晚
Shelli 于 2024年05月6日 的回复
We appreciate you taking the time to complete this survey. Without comments, we are unable to know what issues you might have had so that we can work on improving.

10/10 超赞

Lyle

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚
Shelli 于 2024年04月30日 的回复
Thank you for your time in filling out this survey. We appreciate it.

8/10 还可以

Timothy

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean, comfortable, good shuttle to the airport, and Wendy at the front desk was cheerful and helpful at 5 AM.
2024 年 4 月入住 1 晚
Shelli 于 2024年04月21日 的回复
Thank you for completing this survey and letting us know about Wendy. She will be thrilled.

4/10 很差

Soberta

不满意:员工和服务
Still waiting to be reimbursed for incidental fee after one week.
2024 年 4 月入住 1 晚
Shelli 于 2024年04月18日 的回复
I apologize your bank has not released this hold. We release it upon check out and it then goes to the bank who can take up to 10 business days to release the hold.

10/10 超赞

Diana Isabel

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel room was clean and stylish. The bed was comfortable. The staff was friendly and responsive.
2024 年 4 月入住 2 晚
Shelli 于 2024年04月15日 的回复
Thank you for taking the time to complete this survey. We appreciate your comments and look forward to seeing you again.

8/10 还可以

Dale

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Shelli 于 2024年04月7日 的回复
Thank you for taking the time to complete this survey. We appreciate your time.

10/10 超赞

Brianna

Front desk was helpful with room change
2024 年 3 月入住 1 晚
Shelli 于 2024年03月11日 的回复
We are glad our team was able to help you out.

10/10 超赞

Candace

满意:清洁度、员工和服务、住宿条件和设施
Great , helpful lady at the front desk tonight
2024 年 3 月入住 1 晚
Shelli 于 2024年03月12日 的回复
Thank you for letting us know our agent at the desk was helpful. We appreciate the feedback.

8/10 还可以

Lorena

2024 年 3 月入住 1 晚
Shelli 于 2024年04月1日 的回复
Thank you for taking the time to complete this survey. We hope to see you again.

10/10 超赞

Wandra Evonne

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 3 晚
Shelli 于 2024年03月11日 的回复
We hope you come back and visit again.

4/10 很差

Felicia

与家人出行
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
I like the customer service that was provided. Noise level from other rooms is too much. Need sound proof walls. The restroom door was not installed coreectly and and needs to be more cleaner.
2024 年 2 月入住 1 晚
Shelli 于 2024年02月24日 的回复
I apologize if there was noise. I do hope the rest of your stay was nice. I will also have maintenance check the door. Thank you for your comments.

4/10 很差

Isaiah

不满意:清洁度、员工和服务、住宿条件和设施
Hot water didn’t last
2024 年 2 月入住 1 晚
Shelli 于 2024年02月21日 的回复
I appreciate your comment and have looked into what might be the issue.

4/10 很差

Terri

与配偶出行, 商务旅客
I didn’t like the fact that there were no handrails in the bathroom I think every bathroom should have a handrail The bed was too high for me to get in it much less a L hemiplegic The phone did not work at all until the maintenance Tyler figured out that the wires had not been connected. He was great and so was Shelly Our dinner was lukewarm by the time I got it This is the first hotel I have been in in the last 25 years that did not have a complementary breakfast buffet It was not a good stay overall
2024 年 1 月入住 1 晚
Shelli 于 2024年02月21日 的回复
I apologize as our standard rooms do not have the hand rails. Our ADA rooms do. Since we are a full service hotel, we do have a restaurant and bar for the convenience of our guests. The Holiday Inn Express brand is the brand that has the breakfast. I do hope you visit again.

6/10 一般

Denise

与家人及幼儿出行, 商务旅客
满意:员工和服务
Property was a bit messy due to construction. Room was nice. Parking was tricky to find because of all the work trucks in the parking lot.
2023 年 12 月入住 3 晚
Shelli 于 2024年02月21日 的回复
We are getting close to wrapping up with our full renovation and hope to have you visit again.

4/10 很差

David

2024 年 1 月入住 1 晚
Shelli 于 2024年01月23日 的回复
We did notice you did not give us a very good score and there are no comments. Without comments, we do not know what we need to work on. Please feel free to let us know what we can do to make the guest experience better.

10/10 超赞

Gary

2024 年 1 月入住 1 晚
Shelli 于 2024年01月21日 的回复
Thank you for your taking time to complete this survey.

8/10 还可以

Mazhar

2024 年 1 月入住 1 晚
Shelli 于 2024年02月21日 的回复
I hope you enjoyed your stay. With no comments, it is difficult for us to work on any issues you might have encountered. We hope you visit again.

6/10 一般

Thomas

2023 年 12 月入住 1 晚
Shelli 于 2024年01月21日 的回复
If there is anything we could have done to make your stay better, please let us know.

10/10 超赞

Bethann

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Shelli 于 2023年12月27日 的回复
Thank you for your response to this survey.

10/10 超赞

Amanda

2023 年 12 月入住 2 晚
Shelli 于 2024年01月21日 的回复
We appreciate your taking the time to fill out this survey.

10/10 超赞

Enrique

2023 年 12 月入住 2 晚
Shelli 于 2023年12月12日 的回复
Thank you for filling out this survey. We appreciate it.

6/10 一般

Cheryl

与配偶出行, 商务旅客
满意:员工和服务,清洁度
Very clean with comfortable bed. Needs remodeling as oer is torn, tile cracked and chipped furniture. Great friendly staff
2023 年 12 月入住 1 晚
Shelli 于 2023年12月11日 的回复
We are glad your room was clean and comfortable. Not sure if you noticed or not but we are currently going through a renovation and the entire hotel will soon be like new.

8/10 还可以

Tom

2023 年 11 月入住 1 晚
Shelli 于 2023年12月27日 的回复
Thank you for taking time to complete this survey

8/10 还可以

Allison

2023 年 11 月入住 1 晚
Shelli 于 2023年12月27日 的回复
We appreciate your time filling out this survey

4/10 很差

Evelyn Harry

不满意:员工和服务
2023 年 11 月入住 3 晚
Shelli 于 2023年11月16日 的回复
I apologize you were unhappy with your stay. If you have any comments, that always helps us to improve in areas our guests are concerned about.

6/10 一般

Breana

与家人出行
满意:清洁度、员工和服务、客房舒适度
2023 年 11 月入住 1 晚
Shelli 于 2023年11月13日 的回复
Thank you for completing the survey. We appreciate your time. If you have any suggestions on what we could do to make your stay better, please let us know.

10/10 超赞

Tanyel

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
People are friendly throughout the interaction and its filled with genuine interest.
2023 年 11 月入住 1 晚
Shelli 于 2023年11月7日 的回复
Thank you for your response. It is nice to know when someone notices our service to our guests.

8/10 还可以

Jeffery

2023 年 11 月入住 1 晚
Shelli 于 2023年11月7日 的回复
Thank you for filling out this survey. We appreciate it.

8/10 还可以

Patricia

满意:清洁度、员工和服务、客房舒适度
Not dog friendly
Sadly it was presented as pet friendly until I got there, then was told it was not. But take service dogs !
2023 年 11 月入住 1 晚
Shelli 于 2023年11月3日 的回复
I do apologize that the third party you used states we are pet friendly. I will contact them to see what we can do to get this changed. I am glad you did let us know of this.

10/10 超赞

Dorothy

2023 年 10 月入住 1 晚
Shelli 于 2023年11月16日 的回复
Thank you for responding to this survey. We appreciate it

8/10 还可以

Geronimo

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Shelli 于 2023年10月27日 的回复
Thank you for taking the time to fill out your survey. We appreciate it.

2/10 糟糕

Perry

不满意:住宿条件和设施,员工和服务
Hell hole in ABQ.
The view offered by the room was the partial back of a building and a parking lot. The parking lot lights glared into your room at night. Even with the malfunctioning shades. On my first morning the shower head broke. I had to take a shower with water dribbling out of the faucet. I found four cockroaches during my stay. When I informed the front desk and management all they did was give me a blank stare and say sorry with no emotion. They did not offer me another room. On my next to last day the toliet broke. It wouldn't flush. I informed the front desk. I left for 3 hours. When I came back it wasn't fixed and my room was not cleaned up. The location of the hotel is completely away from any amenities. Their breakfast was terrible and I felt sorry for the servers. They had no empathy from management. The cleaning service blocked the hallway with their equipment. All in all I would highly suggest to not stay at this hotel. I have stayed in many hotels around this country and this is by far the worst. When I asked if I could cancel my reservation and look for another hotel they said it was too late. They had already run my credit card. I was not the only to complain. I witnessed other parties complaining and getting the same non-emphatic response.
2023 年 10 月入住 6 晚
Shelli 于 2023年10月27日 的回复
I apologize you were unhappy with your stay. I had a meeting with my front desk team yesterday to go over your comments and retrain as needed. I do know my maintenance team repaired any of the issues he was able to. I will also meet with my housekeeping department.

10/10 超赞

真实旅客

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Shelli 于 2023年10月25日 的回复
Thank you for filling out this survey. We appreciate your time and are glad you enjoyed your stay.

8/10 还可以

Vince

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施
We enjoyed our stay at HIH. The staff there were so friendly especially the ladies at the front desk. I didn’t get their names but the I got to chitchat with the daughter (she was waiting on her mom to relieve her shift) She was super sweet especially to my daughter. The food was ok, just a bit too pricey for the portions. The rooms were spacious, just needs some updating and renovating. Parking was ok, filled up quick at night so we had to park on the street which wasn’t bad at all. But this property was convenient for us as it’s right by the airport and down the road from car rental. Price range was great. Overall, we enjoyed our stay and would probably book here again.
2023 年 10 月入住 4 晚
Shelli 于 2023年10月25日 的回复
Thank you for letting us know about the stay you had. We are glad that it was great and by the time you return, our entire hotel should be completely renovated. We look forward to seeing you again.

10/10 超赞

David

满意:清洁度、员工和服务、服务设施、住宿条件和设施
My room had been beautifully upgraded. There were no hand rails nor non-slip features in the tub. Quite dangerous. The clock radio was not set-up and there were no instructions.
2023 年 10 月入住 1 晚
Shelli 于 2023年10月25日 的回复
Thank you for letting us know of your stay and your concerns. I will look into the hand rails as I am not sure where they are required but will find out. We hope to have you visit again and I will make sure the clock is set right.

10/10 超赞

Lee

满意:清洁度、员工和服务、住宿条件和设施
Good choice and good service
2023 年 10 月入住 1 晚
Shelli 于 2023年10月23日 的回复
Thank you for your confidence in our hotel. We look forward to seeing you again.

8/10 还可以

Stephanie

商务旅客
满意:员工和服务,清洁度
Friendly staff, hotel undergoing renovations
Reserved a room with a jetted tub, but the tub was not jetted. Carpet was extremely worn between the desk and the bedroom. Cracked tile in shower. Entire hotel is currently being renovated, so I will chalk up the issues to that. All staff were friendly and wonderful.
2023 年 10 月入住 1 晚
Shelli 于 2023年10月20日 的回复
Thank you for your completing this survey. We appreciate your comments. We are definitely looking forward to having this renovation completed and it will be so nice. You will have to come visit again. Thank you for mentioning the staff as well.

10/10 超赞

Jeff

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Shelli 于 2023年10月20日 的回复
Thank you for filling out this survey. We appreciate it.

10/10 超赞

Gail

2023 年 10 月入住 1 晚
Shelli 于 2023年10月18日 的回复
Thank you for filling out this survey. We appreciate it and hope to see you again, soon.

10/10 超赞

Lisa

2023 年 10 月入住 1 晚
Shelli 于 2023年11月7日 的回复
We appreciate your taking the time to answer the questions on this survey.

2/10 糟糕

Suliaman,Gillette

与家人出行
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
The hotel is very dated. Broken tiles, hanging shower curtain rod, stain on carpet everywhere, walls tore up and holes everywere. This hotel should not be a Holiday Inn. It's beyond disappointing.
2023 年 10 月入住 1 晚
Shelli 于 2023年10月16日 的回复
I am not sure if you noticed or not by our design boards and signs in our lobby but we are currently undergoing a complete renovation. By the end of the year, our hotel will be just like a brand new hotel. We hope you come and visit us after the renovation to see everything as new

10/10 超赞

filiberto

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great service plus bar at location was perfect.
2023 年 10 月入住 1 晚
Shelli 于 2023年10月8日 的回复
We are glad you enjoyed your stay and were able to spend time in our bar. We hope you were able to also get a bite to eat.

4/10 很差

Karl

与配偶出行
不满意:住宿条件和设施
Parking to narrow, rooms are small for the price. Stayed at better places for same price
2023 年 10 月入住 1 晚
Shelli 于 2023年10月8日 的回复
I apologize you were unhappy with your stay. We are currently going through a renovation of our entire hotel which includes and even our parking lot. There have been and continue to be lots of upgrades I am sure you will be happy with. We hope to see you again after our renovation

10/10 超赞

Michael,Los Alamos

2023 年 10 月入住 1 晚
Shelli 于 2023年10月27日 的回复
Thank you for your response to this survey. We appreciate it.

8/10 还可以

Gary

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Holiday Inn Hotel & Suites Albuquerque AirportIs a great stay over night and is right down the street from the rental return. It would be a five star hotel if there were any dining options.
2023 年 9 月入住 1 晚
Shelli 于 2023年09月24日 的回复
We have actually been renovating our restaurant/ bar and kitchen. We have now re-opened with a brand new menu as well. We hope you visit again and enjoy our relaxing restaurant.

6/10 一般

Sergio

商务旅客
满意:员工和服务,清洁度
Nothing to eat because restaurant close for renovations and nothing around closer to walk for eating I have to order ubereat also the property needs a lot of renovations I think is under renovations hopefully is going to ve nice now. But overall good we see after everything is done. Thx
2023 年 9 月入住 3 晚
Shelli 于 2023年09月21日 的回复
We have finished the renovation of our restaurant and it re-opened this morning. We can't wait until the rest of the hotel is complete as it will be a complete renovation of the hotel.

8/10 还可以

Kristy

满意:清洁度、员工和服务、客房舒适度
Hotel in midst of renovations so restaurant was closed..no breakfast available but they had couple of vending machines. Staff was friendly and helpful. Suite was nice but definately needs new carpet/ flooring and few repairs on ceiling.
2023 年 9 月入住 1 晚
Shelli 于 2023年09月17日 的回复
We are definitely thrilled that we are having a complete renovation and that includes new carpet and flooring as well as bathrooms and beds. We hope you come and visit again.

8/10 还可以

Krystle

满意:客房舒适度,员工和服务
Little weird a lot of great
Overall it was a great stay. Very comfy beds, very friendly and excellent staff, and quiet rooms. The layout of the hotel was a little weird, our window faced another guests window.. but overall satisfied and I’d stay here again
2023 年 9 月入住 1 晚
Shelli 于 2023年09月17日 的回复
We are glad you enjoyed your stay and hope to see you again after our renovation.

6/10 一般

Hertha

与家人出行
满意:清洁度、员工和服务、服务设施
不满意:住宿条件和设施
Lobby was under renovation. No complimentary breakfast.
2023 年 9 月入住 1 晚
Shelli 于 2023年09月6日 的回复
Thank you for your comments. We are excited as not just our lobby is being renovated but our entire hotel. It is going to be a "new" hotel. Being as we are a Holiday Inn and not a Holiday Inn Express we have a full restaurant and bar so we actually do not have a complimentary breakfast. We hope you come visit us when everything is complete.