海洋景观,在特定日期营业

关于提沃利卡乌爱卢酒店的点评

5 out of 5
提沃利卡乌爱卢酒店
Apartado 1299, Vale Do Covo, Praia do Carvoeiro, Lagoa

点评

9.4

绝佳

10 分 - 超赞。749 条好评,共有 1006 条点评" "
8 分 - 还可以。174 条好评,共有 1006 条点评" "
6 分 - 一般。44 条好评,共有 1006 条点评" "
4 分 - 很差。27 条好评,共有 1006 条点评" "
2 分 - 糟糕。12 条好评,共有 1006 条点评" "

9.6/10

清洁度

9.2/10

员工和服务

9.2/10

服务设施

9.2/10

住宿条件和设施

9.0/10

环保

点评

10/10 超赞

ZIH-HAN

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Everything is perfect. The reception welcome us and show the hotel amenities around and the the gentleman is so nice while I was checking out The breakfast time is a bit crowds because of the Oceanside tables but we sit there two days (staff there will try to arrange those tables for you) and the food is nice with many choices. Just one note when I leave a message through th QR code so they can deliver extra needs to the room, they did in the first time and miss the second message. 4.5 stars for it! Amazing stay
2024 年 2 月入住 2 晚
Luminita Ferreira 于 2024年02月14日 的回复
Dear Zih-Han,We are delighted to receive your feedback, regarding your last visit to Tivoli Carvoeiro Algarve Resort. We are delighted to know that you had enjoyed about the gastronomic offer and quality of the breakfast as well as the professionalism and kindness of our team. We are already looking forward to welcoming you soon back again to enjoy once more to the astonishing and distinctive Tivoli Carvoeiro. With our best regards Luminita Ferreira Customer Care

4/10 很差

真实旅客

满意:清洁度、住宿条件和设施、客房舒适度
不满意:员工和服务
not a five star hotel service
We stayed at this hotel for two nights. When we left, we forgot the iphone wireless headset under the pillow. We went to the airport to call the hotel. He said that he would reply to me. Of course, as usual, he didn't give me any calls, then I called again. he said nothing was found! I told him that I was 100% sure that it is in the hotel. He said that nothing was found. The iPhone headset is positioned. The positioning of this headset is always in the hotel. I can't believe what he said. This is not a service for a five-star hotel. Very cold, very unprofessional! On the first day, the room service cleaned the room and took my second room card, so there was no electricity in the room and no air conditioning. It was very hot at the end of July. When I returned to the room, it was hell. When I called the front desk, she said that she would send it to me,then I was waiting for it, was never comes, until I went to the front desk in person, She remembered this thing, but forgot to do it!
2019 年 7 月入住 2 晚
Joao Jesus 于 2019年08月4日 的回复
Dear Anonymous, Thank you very much for sharing your honest feedback regarding your stay with us! Your suggestions are very important for us and kindly be informed that they will be shared within our Team. The situations you have reported are not common to the hotel and all team members have been carefully informed and instructed about all procedures. We regret to know that we were not able to fully met your expectations and for that we would like you to please accept our deepest apologies and hope you will give us the oportunity to welcome you back in the future and provide you a trully great experience. With our kindest regards, João Jesus, General Manager

2/10 糟糕

FENG

满意:客房舒适度,住宿条件和设施
不满意:员工和服务
very very bed service!
我很少给这么差的差评,这家酒店位置景色都不错,隔音也不错,可是前台!这真的不是五星酒店应该有的服务,冷淡,没有条理,无法直接回答我的问题,预订了两晚两间房,却无法给我哪怕一天一间大床房!海边酒店没有驱蚊设备!清理房间的员工把我第二张房卡拿走,晚上回来房间巨热,电话前台,说会送来第二张卡,然后并没有来,我只有去前台,前台只回答了句抱歉。然后因为服务员把两张单人床拼在了一起,所以没有了床头柜…我们把无线耳机遗忘在枕头下,离店不到两小时电话回去,前台说给我回话,当然他们怎么会给我电话!我等了一小时再打,他们找不到!
2019 年 7 月入住 2 晚
Joao Jesus 于 2019年08月1日 的回复
Dear Feng, We would like first to thank you for sharing your feedback regarding your stay at our hotel! We regret to know that we were not able to provide you an experience of quality that we so proudly stand, and for that please accept our sincere apologies. Your comments will be shared within the team for continuous improvement. It will definetly be a true pleasure for you to consider visiting us in the future! Best Regards, João Jesus General Manager

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
风景绝佳
令人难忘的美好经历,外面风景太美了!
2019 年 1 月入住 3 晚
João Jesus 于 2019年01月25日 的回复
Dear Guest, Thank you for sharing your comments and evaluation regarding your recent stay at Tivoli Carvoeiro. I am delighted to read that you have fully enjoyed your stay, all of our facilities and services. Looking foward to welcome you once again in the future for another memorable experience. Best Regards, João Jesus General Manager

10/10 超赞

Sumrat

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very Nice Location and Amenities, Staff was super friendly and inviting.
2024 年 5 月入住 3 晚

10/10 超赞

Allison

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This resort has the most amazing views and is in the heart of Carvoeiro! The pool and dinning were wonderful, that staff were all very friendly and the resort was spotless. It was also an easy 5 min walk into town and a 10 min walk to connect to the seven hanging valleys trail. Will definitely be back to this resort!
2024 年 5 月入住 2 晚
Ana Gomes - Customer Care 于 2024年05月26日 的回复
Dear Allison, Thank you for choosing Tivoli Carvoeiro and for the wonderful review of your stay. Our aim is always to provide a first class service and our professional and dedicated team go the extra mile to ensure our guests have a memorable stay. It is rewarding to know that our efforts at continuous improvement are being recognized. We look forward to welcoming you back to our resort for many unforgettable experiences. With kind regards, Ana Gomes Customer Care

10/10 超赞

leslie

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great stay at Tivoli Carvoeiro.
2024 年 5 月入住 5 晚
Luminita Ferreira 于 2024年05月22日 的回复
Dear Leslie,It is a joy to receive your positive feedback and kind words, thank you so much! Your comments motivate us to continue striving to be the best that we can be, and always walk the extra mile in order to provide our guests with amazing experiences. We look forward to welcome you back soon. With kind regards Luminita Ferreira Customer Care

8/10 还可以

Sharon

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent Breakfast buffet. Staff very friendly and helpful. Beautiful views. Nice warm indoor pool.
2024 年 5 月入住 2 晚
Rui Brito - Customer Care 于 2024年05月21日 的回复
Dear Sharon, Thank you so much for your feedback, we sincerely appreciate it! All we want is to provide our guests with the most enjoyable and memorable experiences! Therefore, we are extremely happy to read that you loved your time at Tivoli Carvoeiro. With kind regards, Rui Brito Customer Care

10/10 超赞

Rubina

满意:清洁度、员工和服务、服务设施、住宿条件和设施
We absolutely loved our stay. The hotel has the most beautiful backdrop we've ever seen. I would add that our stay would have been elevated with firmer beds and pillows but I would still give this hotel a 5 star rating.
2024 年 5 月入住 4 晚
Rui Brito - Customer Care 于 2024年05月20日 的回复
Dear Rubina, Thank you so much for your feedback, we sincerely appreciate it! All we want is to provide our guests with the most enjoyable and memorable experiences! We look forward to welcome you back soon. With kind regards, Rui Brito Customer Care

10/10 超赞

Bernard

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 3 晚
Ana Gomes - Customer Care 于 2024年05月17日 的回复
Dear Bernard, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care

10/10 超赞

Juliana

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Outstanding hotel. Friendly staff, amazing view. Beautiful property.
2024 年 5 月入住 2 晚
Ana Gomes - Customer Care 于 2024年05月15日 的回复
Dear Juliana, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience and valued the staff and the outstanding location. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care

10/10 超赞

Barbara

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The fairy tale beauty of the location is breath taking! The staff was so pleasant and helpful. Highly recommend.
2024 年 5 月入住 3 晚
Ana Gomes - Customer Care 于 2024年05月15日 的回复
Dear Barbara, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience and valued the location and our dedicated staff. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care

10/10 超赞

Roger

满意:清洁度、员工和服务、住宿条件和设施
Really enjoyed my stay here. All staff helpful and friendly . Would definitely visit again.
2024 年 5 月入住 4 晚
Rui Brito - Customer Care 于 2024年05月13日 的回复
Dear Roger, Thank you for your preference for the Tivoli Carvoeiro and for assessing your recent stay. We are extremely proud to have contributed to a fantastic experience! It would be a pleasure to welcome your visit to the Tivoli Carvoeiro soon and continue to provide you with unforgettable moments. With kind regards, Rui Brito Customer Care

10/10 超赞

Michael

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 2 晚
Rui Brito - Customer Care 于 2024年05月14日 的回复
Dear Michael, First of all we would like to thank you for sharing your evaluation regarding the recent stay that you had with us. It is so important for us to see that we were able to meet your expectations and that our team provided you a great experience. We will strive to continuously improve and provide our guests with the best possible experience and we hope that in the future you will give us the opportunity to welcome you back to our hotel. Best regards, Rui Brito Customer Care

10/10 超赞

Antonio J

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Everything was absolutely perfect. One of the best resorts I’ve ever stayed at. Every staff member from the front desk to the wait staff were absolute professionals and made us feel very important and welcomed. This place is a dream. I will be back. OBRIGADO!!!
2024 年 5 月入住 2 晚
Rui Brito - Customer Care 于 2024年05月11日 的回复
Dear Antonio J, It is a joy to receive your positive feedback and kind words, thank you so much! Your comments motivate us to continue striving to be the best that we can be, and always walk the extra mile in order to provide our guests with amazing experiences. We look forward to welcoming you to our hotel for many years to come. We will continue to provide you with unforgettable memories. With kind regards, Rui Brito Customer Care

10/10 超赞

Kayla Lee

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
this place was absolutely stunning. The staff was super helpful. I would def return and recommend to others
2024 年 4 月入住 5 晚
Rui Brito - Customer Care 于 2024年05月11日 的回复
Dear Kayla Lee, Thank you for choosing Tivoli Carvoeiro and for the wonderful review of your stay. All we want is to provide our guests with the most enjoyable and memorable experiences, and of course, pampering them as much as we can! We look forward to welcome you back soon. With kind regards, Rui Brito Customer Care

10/10 超赞

Catherine Ruth

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Really enjoyed our stay here. We paid for a sea view room and received an upgrade to a family room, the extra space was welcome
2024 年 5 月入住 4 晚
Rui Brito - Customer Care 于 2024年05月7日 的回复
Dear Catherine Ruth, Thank you so much for your feedback, we sincerely appreciate it! All we want is to provide our guests with the most enjoyable and memorable experiences, and of course, pampering them as much as we can! Therefore, we are extremely happy to read that you loved your time at Tivoli Carvoeiro. With kind regards, Rui Brito Customer Care

10/10 超赞

Sandra

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 5 晚
Luminita Ferreira 于 2024年05月7日 的回复
Estimada Sandra,Gostariamos de agradecer-lhe pela sua visita e preferência pelo Tivoli Carvoeiro. O nosso objectivo primordial é o bem estar dos nossos estimados hóspedes. Seria um prazer poder voltar a dar-lhes as boas vindas ao Tivoli Carvoeiro num futuro próximo. Com os melhores cumprimentos Luminita Ferreira Customer Care

8/10 还可以

Kim

满意:清洁度、员工和服务、住宿条件和设施
Hotel was magnificent. Had a great view of the sea from the dining area. Great breakfast included. Our room was on the small side. Shower pressure was weak. Good location to the town centre of Carvoeiro which is a great place to vacation.
2024 年 4 月入住 3 晚
Ana Gomes - Customer Care 于 2024年05月3日 的回复
Dear Kim, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience and valued the breakfast we offer and the facilities. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care

10/10 超赞

Daniel

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
.
2024 年 4 月入住 3 晚
Rui Brito - Customer Care 于 2024年04月29日 的回复
Dear Daniel, First of all we would like to thank you for sharing your evaluation. We will strive to continuously improve and provide our guests with the best possible experience and we hope that in the future you will give us the opportunity to welcome you back in Tivoli Carvoeiro. Best regards, Rui Brito Customer Care

10/10 超赞

Shayna

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
it was amazing!
2024 年 4 月入住 2 晚
Rui Brito - Customer Care 于 2024年04月29日 的回复
Dear Shayna, Thank you so much for taking the time to share your review regarding your stay at Tivoli Carvoeiro. Your opinion is very important to us and will be proudly shared with our team members. We are happy to read that we were able to provide you a great experience and it will definitively be a true pleasure to welcome you back in a near future. With kind regards, Rui Brito Customer Care

8/10 还可以

Sumit

与家人出行
满意:服务设施,清洁度
不满意:住宿条件和设施
Had an issue for two out of the three nights where there was knocking coming from the ac vent overnight. Unfortunately for me I couldn’t sleep on my vacation. When I approached management they simply told me they will call the mechanic and offered me to stay in another room. Due to the situation of my stay and other factors I couldn’t take the offer to move. No one fixed the ac vent knocking sound. There was no courtesy charges that were taken off the statement either.
2024 年 4 月入住 3 晚
Luminita Ferreira 于 2024年04月29日 的回复
Dear Sumit,We regret to know that your experience fell short of your expectations and for that, please accept our sincere apologies. Your opinion is very important to us and was well noticed and valued. Regarding the air conditioning issue, a room change was offered immediately, as a solution and another accommodation was prepared for your family. In order to have the problem solved an external company assistance was needed. With the aim of avoid causing more inconvenience, the room change would have been the most plausible solution. We hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback. With our dearest regards Luminita Ferreira Customer Care

10/10 超赞

Alexander,New York

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I liked that our birthdays were recognized by the hotel
2024 年 4 月入住 7 晚
Rui Brito - Customer Care 于 2024年04月27日 的回复
Dear Alexander, Thank you so much for your feedback, we sincerely appreciate it! All we want is to provide our guests with the most enjoyable and memorable experiences, and of course, pampering them as much as we can! Therefore, we are extremely happy to read that you loved your time at Tivoli Carvoeiro. With kind regards, Rui Brito Customer Care

8/10 还可以

alain

与家人出行
满意:清洁度、员工和服务、服务设施
C’est un vieille hôtel rénové et cela se voit. Par contre la chambre était impeccable. Beaucoup de couloir et service confus et lent. Vue extraordinaire.
2024 年 4 月入住 3 晚
Rui Brito - Customer Care 于 2024年04月27日 的回复
Estimé alain,Nous souhaitons vous remercier pour avoir partagé votre feedback avec nous. Veuillez accepter notre excuses pour la déception que vous avez ressentie en quittant notre hotel. Soyez assuré que nous avons étudié votre commentaire, et que nous prenons les mesures necessaires pour garantir le maintien de nos standards elevés habituels. Depuis que nous avons pris connaissance de votre experience, nous avons partagé vos commentaires avec nos Chefs de département pour ultérieure révision, et pour prévenir ce genre de stituations dans le futur. Nous nous engageons à offrir des expériences mémorables avec un service exceptionnel, et nous espérons donc avoir l'occasion de vous accueillir à nouveau et d'améliorer votre expérience dans un avenir proche. Merci encore pour avoir choisi notre Tivoli Carvoeiro, et pour le temps que vous avez consacré à partager vos impressions.Mes salutations distinguées,Rui BritoCustomer Care

8/10 还可以

Lee-Ann

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Breathtaking views from hotel- easy to find great seating. Food from bar area pretty lacking and bar was pleasant but things got lost in translation. Asked for a double scotch no ice. Got two separate glasses of scotch with ice. Asked them to remove ice so they took one cube out. Somewhere lost in translation, i dont speak Portugeuse unfortunately
2024 年 4 月入住 3 晚
Ana Gomes - Customer Care 于 2024年04月26日 的回复
Dear Lee-Ann, Thank you very much for taking the time to share your review regarding your stay at our Hotel. Your opinion is very important for us and all your comments will be shared with the team for continuous improvement. It will definitively be a true pleasure to welcome you back in a near future. With kind regards, Ana Gomes Customer Care

10/10 超赞

Melanie

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful property, walking distance to shops and restaurants in Carvoeiro. The rooms are clean, updated, spacious and beautiful! We had a huge terrace overlooking the water. The breakfast buffet was amazing - this felt a little like an all inclusive resort environment but the food was delicious and there was a huge variety. Staff were very friendly. Overall, a wonderful experience!
2024 年 4 月入住 3 晚
Ana Gomes - Customer Care 于 2024年04月24日 的回复
Dear Melanie, First of all we would like to thank you for sharing your comments regarding the stay that you had with us. It is so important for us to read that we were able to meet your expectations and that our team provided you a great experience. We will strive to continuously improve and provide our guests with the best possible experience and we hope that in the future you will give us the opportunity to welcome you back to our hotel. Best regards, Ana Gomes Customer Care

10/10 超赞

Kathryn

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property was stunning! Set in a cove of the cliffs of Algarve shoreline with hikes on either side. A beautiful crystal clear refreshing pool. Spacious private decks looking over all the property to the ocean. A roof top bar for great sunsets. The staff were all so wonderful, really over the top! Can’t wait to plan another trip and tell others of this remarkable find!
2024 年 4 月入住 2 晚
Rui Brito - Customer Care 于 2024年04月19日 的回复
Dear Kathryn, It is a joy to receive your positive feedback and kind words, thank you so much! Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We are delighted to learn that you had a memorable stay and we appreciate your kind praise of our services and team members. I will ensure to share this feedback with the team to continue to inspire and motivate them to deliver exceptional customer service.We look forward to welcoming you back to Tivoli Carvoeiro in the near future. Kind Regards, Rui Brito Customer Care

10/10 超赞

Herman

满意:员工和服务、服务设施、住宿条件和设施
It’s a very nice place.
2024 年 4 月入住 2 晚
Ana Gomes - Customer Care 于 2024年04月19日 的回复
Dear Herman, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care

8/10 还可以

Catherine

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Location was perfect and the views were breathtaking. Service was top notch! The indoor pool could use some updating.
2024 年 3 月入住 7 晚
Luminita Ferreira 于 2024年04月18日 的回复
Dear Catherine,On behalf of the entire team of Tivoli Carvoeiro, we would like to thank you for your visit and preference. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. We are genuinely appreciative of your kind comments and do acknowledge your constructive criticism, which will be shared with the respective department. Looking forward to welcoming you back soon to Tivoli Carvoeiro, the real oasis of relaxation and hospitality. With our kindest Regards Luminita Ferreira Customer Care

10/10 超赞

Lisa

2024 年 4 月入住 1 晚
Rui Brito - Customer Care 于 2024年05月6日 的回复
Dear Lisa, Thank you for your preference for the Tivoli Carvoeiro and for assessing your recent stay. We are extremely proud to have contributed to a fantastic experience! It would be a pleasure to welcome your visit to the Tivoli Carvoeiro soon and continue to provide you with unforgettable moments. With kind regards, Rui Brito Customer Care

10/10 超赞

John

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Luminita Ferreira 于 2024年04月16日 的回复
Dear John,Thank you for your preference for the Tivoli Carvoeiro and for assessing your recent stay. We are extremely proud to have contributed to a fantastic experience! It would be a pleasure to welcome you again soon and continue to provide you with unforgettable moments. With kind regards Luminita Ferreira Customer Care

10/10 超赞

Ivania

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Perfect stay, beautiful view, amazing location, staff was very friendly and useful, great breakfast selection included. I’d definitely stay here again, worth every penny.
2024 年 4 月入住 3 晚
Luminita Ferreira 于 2024年04月15日 的回复
Dear Ivania,What a breath-taking feedback, thank you very much! Your kind words and comments are very valuable to us, as it helps us to maintain and constantly improve our service levels. We will happily forward your feedback to the entire team, who we are certain, will be encouraged by your remarks. Looking forward to welcoming you back soon. With kind regards Luminita FerreiraCustomer Care

10/10 超赞

Amarpal

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The location is unbelievable. Right on the sea front on the edge of cliff with incredible views and natural scenery which is the best for any hotel we have stayed in!! Also Close to town centre and walking distance from scenic trekking paths for the whole family. Staff very friendly and helpful. All around brilliant. The only thing to add for the families would be to have more kids activites on the resort to keep them busy on site.
2024 年 4 月入住 5 晚
Rui Brito - Customer Care 于 2024年04月16日 的回复
Dear Amarpal,Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We are delighted to learn that you had a memorable stay and we appreciate your kind praise of our team members. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you again for your time.We look forward to welcoming you back to Tivoli Carvoeiro in the near future.Kind Regards,Rui BritoCustomer Care

10/10 超赞

qun,Gillette

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Best ocean view, excellent continental breakfast, easy access to walking trail.
2024 年 4 月入住 2 晚
Ana Gomes - Customer Care 于 2024年04月10日 的回复
Dear qun, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience and valued the breakfast we offer and the facilities. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care

10/10 超赞

Antonio

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property location and surroundings were beautiful. Enjoyed walking the cliffs which are accessible from property. The staff was excellent.
2024 年 4 月入住 3 晚
Luminita Ferreira 于 2024年04月9日 的回复
Dear Antonio,What a breath-taking feedback, thank you very much! Your kind words and comments are very valuable to us, as it helps us to maintain and constantly improve our service levels. I will happily forward your feedback to the entire team, who I am certain, will be encouraged by your remarks. Looking forward to welcoming you back soon. With kind regards, Luminita Ferreira, Customer Care

10/10 超赞

Patricia

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The view from our room—so beautiful and peaceful.
2024 年 4 月入住 1 晚
Rui Brito - Customer Care 于 2024年04月7日 的回复
Dear Patricia, Thank you so much for sharing your review regarding the stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience and valued the view and the facilities we offer. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Rui Brito Customer Care

2/10 糟糕

maria

与家人及幼儿出行, 与家人出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Horrible sewer smell
2024 年 4 月入住 2 晚
Luminita Ferreira 于 2024年04月8日 的回复
Dear Mrs. Maria,Thank you sincerely for your feedback that deserved closest attention and consideration. We deeply regret not being able to provide a satisfactory solution to ensure your stay was enjoyable. We had the opportunity to speak with you on the phone, an several options and solutions were presented, however, all of them were rejected. We remain at your entire disposal and hope to have the opportunity to welcome you back to Tivoli Carvoeiro and provide an enhanced experience. With our best regards Luminita Ferreira Customer Care

10/10 超赞

Frank

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Country was beautiful but the people who worked at the resort and the people we met is what made it very welcoming.
2024 年 3 月入住 10 晚
Luminita Ferreira 于 2024年03月31日 的回复
Dear Mr. Frank,On behalf of the Tivoli Carvoeiro Team, we would like to thank you for choosing Tivoli Carvoeiro.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. It is very rewarding for us to know that you had a great experience and valued the kindness and professionalism of our team. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. With our sincerest regards Luminita Ferreira Customer Care

8/10 还可以

Gregory

2024 年 3 月入住 1 晚
Rui Brito - Customer Care 于 2024年04月16日 的回复
Dear Gregory, Thank you so much for taking the time to share your evaluation regarding the stay at our hotel. Your opinion is very important to us and will be proudly shared with our team members. It will definitively be a true pleasure to welcome you back in Tivoli Carvoeiro. With kind regards, Rui Brito Customer Care

10/10 超赞

Sandra

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice property. Great rooms. Beautiful view, if you get a beach/water view room. We had reserved a non-water view. Asked for upgrade at check in. Got the upgrade but had to pay more money, thought that was a perk with Expedia VIP, but wasn't. Nice bar area with good views and decent food. The upscale restaurant was good, but pricy. No restaurants next to hotels for food options. 15 Min walk or very short drive is the local village was is very tourist oriented and has lots of restaurants.
2024 年 3 月入住 2 晚
Rui Brito - Customer Care 于 2024年03月25日 的回复
Dear Mrs. Libero, First of all we would like to thank you for sharing your comments regarding the recent experience that you had in Tivoli Carvoeiro. We regret to know that we were not able to meet all your expectations, however, we would like to clarify that your booking was initial made for a Superior Double (Standard category) and with VIP program you were eligible to a free upgrade for a Deluxe Terrace (no sea view), subject to availability. Your opinion is very important for us and was taken in great consideration and we truly hope you will give us the opportunity to welcome you again in a near future. With best regards, Rui Brito Customer Care

10/10 超赞

Melanie

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
The scenery was spectacular. Staff service was amazing
2024 年 3 月入住 2 晚
Rui Brito - Customer Care 于 2024年03月19日 的回复
Dear Melanie, Thank you so much for your feedback, we sincerely appreciate it! All we want is to provide our guests with the most enjoyable and memorable experiences, and of course, pampering them as much as we can! We look forward to welcome you back soon. With kind regards, Rui Brito Customer Care

10/10 超赞

Halima

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lovely and very friendly staff and amazing place. I liked the buffet breakfast as well
2024 年 2 月入住 4 晚
Rui Brito - Customer Care 于 2024年03月18日 的回复
Dear Halima, Thank you very much for taking the time to share your review regarding the stay at our Hotel. Your opinion is very important for us and all your comments will be shared with the team. Looking forward to welcoming you back soon. With kind regards, Rui Brito Customer Care

10/10 超赞

Andrew

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
friendly professional and courteous staff gorgeous setting incredible views everywhere you turn
2024 年 3 月入住 4 晚
Rui Brito - Customer Care 于 2024年03月15日 的回复
Dear Andrew, Thank you for choosing Tivoli Carvoeiro and for the wonderful review of your stay. Our aim is always to provide a first class service and our professional and dedicated team go the extra mile to ensure our guests have a memorable stay. It is rewarding to know that our efforts at continuous improvement are being recognized. We look forward to welcoming you back to our resort for many unforgettable experiences. With kind regards, Rui Brito Customer Care

2/10 糟糕

Liqun

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
My wife and I just left Tivoli Carvoeiro this morning after a 3-night stay. There are many good things to say about this hotel, and I would really want to mention the following two. First, the hotel staff are very friendly and helpful. In particular, our waiter at the breakfast buffet (which is wonderful by the way), Goncalo, always had a smile and made sure we got everything we need. He was so attentive and personable that we were looking forward to seeing him every morning. When we left the breakfast hall this morning we asked Goncalo whether my wife and I could take a photo with him. He graciously accepted our request and took us to a spot with a beautiful view. Thank you very much, Goncalo!!! Second, my wife celebrated her birthday during our stay at the hotel. And we were very pleasantly surprised when we came back to our room in the evening on my wife’s birthday and saw a bottle of Champagne on ice and a beautiful cake, with glasses and silverware. Such a memorable experience!
2024 年 3 月入住 3 晚
Luminita Ferreira 于 2024年03月11日 的回复
Dear Liqun,On behalf of the Tivoli Carvoeiro Team, we would like to thank you for choosing Tivoli Carvoeiro for such a special occasion, as your wifes birthday. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your kind words have been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. With our dearest regards Luminita Ferreira Customer Care

10/10 超赞

David

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was great! I got a room on the water which was awesome. the breakfast was incredible!
2024 年 3 月入住 2 晚
Rui Brito - Customer Care 于 2024年03月9日 的回复
Dear Mr. David, Thank you so much for sharing your review regarding the stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience and valued the breakfast we offer and the facilities. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Rui Brito Customer Care

10/10 超赞

Mihai

满意:住宿条件和设施
2024 年 2 月入住 3 晚
Rui Brito - Customer Care 于 2024年03月4日 的回复
Dear Mihai, First of all we would like to thank you for sharing your evaluation regarding the experience that you had with us. It is so important for us to see that we were able to meet your expectations and that our team provided you a great experience. We will strive to continuously improve and provide our guests with the best possible experience and we hope that in the future you will give us the opportunity to welcome you back to our hotel. Best regards, Rui Brito Customer Care

10/10 超赞

Ali,College Station

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful views, great hiking, walk on boardwalk with incredible views of the Atlantic Ocean & the sunset
2024 年 2 月入住 4 晚
Ana Gomes - Customer Care 于 2024年03月1日 的回复
Dear Ali, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience and valued the location and facilities. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care

10/10 超赞

Teresa

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Absolutely 5 star resort
2024 年 1 月入住 3 晚
Rui Brito - Customer Care 于 2024年02月27日 的回复
Dear Mrs. Teresa, Thank you for your preference for the Tivoli Carvoeiro and for assessing your stay. We are extremely proud to have contributed to a fantastic experience! It would be a pleasure to welcome your visit to the Tivoli Carvoeiro soon and continue to provide you with unforgettable moments. With kind regards, Rui Brito Customer Care

10/10 超赞

John

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 2 月入住 2 晚
Ana Gomes - Customer Care 于 2024年03月20日 的回复
Dear John, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care

10/10 超赞

Inge

2024 年 2 月入住 6 晚
Ana Gomes - Customer Care 于 2024年03月20日 的回复
Dear Inge, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care