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关于阿拉木图丽思卡尔顿酒店的点评

5 out of 5
阿拉木图丽思卡尔顿酒店
Esentai Tower, 77/7 Al Farabi Avenue, Almaty

点评

9.6

绝佳

10 分 - 超赞。52 条好评，共有 63 条点评" "
8 分 - 还可以。7 条好评，共有 63 条点评" "
6 分 - 一般。3 条好评，共有 63 条点评" "
4 分 - 很差。1 条好评，共有 63 条点评" "
2 分 - 糟糕。0 条好评，共有 63 条点评" "

9.6/10

清洁度

9.6/10

员工和服务

9.2/10

服务设施

9.8/10

住宿条件和设施

10/10

环保

点评

10/10 超赞

YIN HANG

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
睡床真是很舒服，睡得極甜！游泳池的按摩池是暖水，感覺很舒服！
2018 年 7 月入住 2 晚

10/10 超赞

Maxim

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Simply the best option there.
2022 年 8 月入住 5 晚

10/10 超赞

Mohamed

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
الموقع ممتاز على بعد امتار من مول Esentai وستار بكس وهناك كافيهات ومطاعم راقية وممتازة والغرف نظيفة جدا والطاقم معاملتهم ممتازة وشرحين والكل يحاول يساعد
2022 年 5 月入住 3 晚

10/10 超赞

Saied Sokhail

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great hotel, with incredible view
A very comfortable stay I had, the view and amenities in the hotel were great. Stuff was just incredible. Price was a bit higher.
2022 年 4 月入住 2 晚

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 12 月入住 1 晚
The Ritz-Carlton, Almaty, Reservations Department 于 2021年12月25日 的回复
Dear Guest, Thank you for your valued comment! We look forward in welcoming you back in The Ritz-Carlton, Almaty! Best regards, Reservations Department

10/10 超赞

Dongki

2021 年 8 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2021 年 2 月入住 4 晚

8/10 还可以

Nurbek，New York

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice hotel. Most rooms are with an incredible view. Breakfast was varied.
2020 年 2 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2020 年 2 月入住 1 晚

6/10 一般

Hyung Geun

满意：住宿条件和设施，清洁度
inconvenient location away from the city, chose as looked close"er" to Shymbulak but not much difference at the end of the day. Concierge gave us wrong information on several occasions, room cleaning needed reminding.
2019 年 12 月入住 5 晚
Can Goktas 于 2020年03月4日 的回复
Dear Hyung Geun, Thank you for your kind review. We apologies for any inconvenience cause. The Ritz-Carlton, Almaty is located in the new center of the city and is within 5 to 25 minutes from all the major city attractions. Kind regards, General Manager The Ritz-Carlton, Almaty.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、客房舒适度
Lovely place!
The hotel is beautiful with a useful car park. Do remember to make sure that you go all the way up to the 30th floor to find the reception. Breakfast is on the 30th floor and then the rooms are situated below that. There are beautiful views of the mountains from all windows. Reception is stunning with plenty of seating.
2019 年 12 月入住 1 晚

10/10 超赞

john

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 10 月入住 1 晚
Aruzhan 于 2019年10月30日 的回复
Dear Mr John, All the Ladies and Gentlmens of The Ritz-Carlton, Almaty are happy that we are met your expectations. We are looking forward to welcome you back in our property. Best regards, Reservations Team

10/10 超赞

Jeremy，Ladysmith, WI

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was an excellent experience. From the services to the food and the views.
2019 年 9 月入住 1 晚
Aruzhan Tamiyeva 于 2019年09月30日 的回复
Dear Mr Jeremy, Thank you for your e-mail and your valuable comments about your stay. All the Ladies and Gentlmens of The Ritz-Carlton, Almaty are happy that we are met your expectations. We are looking forward to welcome you back in our property. Once again, thank you very much for choosing The Ritz-Carlton, Almaty! Best regards, Reservations Team

10/10 超赞

EUN JOO

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 9 月入住 3 晚
Aruzhan 于 2019年10月30日 的回复
Dear Mr Eun Joo, All the Ladies and Gentlmens of The Ritz-Carlton, Almaty are happy that we are met your expectations. We are looking forward to welcome you back in our property. Best regards, Reservations Team

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 8 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 3 月入住 2 晚

6/10 一般

真实旅客

与配偶出行, 商务旅客
满意：服务设施，员工和服务
不满意：清洁度
We were definitely disappointed about this property. There is NO 5 stars hotel, especially The Ritz-Carlton!
2019 年 7 月入住 3 晚

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Die Aussicht im Hotel ist grandios! Alles ist im sehr gutem Zustand.
2019 年 7 月入住 2 晚

10/10 超赞

Healy

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
First visit!
Amazing!! Will be back!
2019 年 6 月入住 1 晚
The Ritz-Carlton, Almaty 于 2019年06月23日 的回复
Dear Healy, Thank you for your review. We would be glad to have you with us again soon. Kind regards, Management team The Ritz-Carlton, Almaty

10/10 超赞

Felix

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great Hotel. Awesome location and service.
2019 年 5 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 5 月入住 4 晚

10/10 超赞

真实旅客

与配偶出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Comfort, view, location and staff!! Cannot fault anything - absolutely loved our time at the Ritz!
2019 年 4 月入住 3 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 4 月入住 1 晚

10/10 超赞

真实旅客

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great service, impecable room. I will cao.e back again
2019 年 3 月入住 3 晚

10/10 超赞

Jessica

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay
The hotel was really nice. Not very central but it had a great mall next door with shops, a small supermarket and some restaurants.
2019 年 3 月入住 4 晚

10/10 超赞

Nicoleta

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent stay, would only stay here in Almaty
great location for business, loved the gym and the pool
2019 年 3 月入住 3 晚

8/10 还可以

John

满意：清洁度、员工和服务、住宿条件和设施
Good choice for Almaty
Staff were very good and efficient, with very fast response time. Good location. Food was average even though prices were high and I expected more from a Ritz Carlton on the good front. Disappointed that there was not a pillow menu since the pillows were too soft. Hot tub was not hot and this would have been nice after a day skiing. Sauna and steam were good. Nice lobby atmosphere but restaurants lacked atmosphere, variety, people and prices were expensive for what you got.
2019 年 3 月入住 4 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 2 月入住 4 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
2019 年 2 月入住 3 晚

10/10 超赞

Larissa

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Short trip to meet with a friend
Great beautiful hotel, attention to detail, very nice spa area. Just one recommendation is to increase the variety of food for breakfast including adding fresh juices.
2018 年 11 月入住 2 晚

10/10 超赞

Hisham

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 10 月入住 5 晚

10/10 超赞

DMITRIY

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Отличное соотношение цены и качества!
Великолепный вид из окна на горы, особенно ночью Алмата прекрасна. Расположение отличное, рядом торговый центр. Один из самых высоких зданий в Алматы. Качественный сервис. Персонал приветлив, всегда рады помочь. Очень вкусный завтрак. Номер чистый, комфортно. Стильный дизайн. Если будете в этом городе, останавливайтесь именно в этом отеле. Отличное соотношение цены и качества!
2018 年 5 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Expensive but best service, best hotel in the city.
2018 年 10 月入住 1 晚

8/10 还可以

Didem，İstanbul, Turkey

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very lovely staff who try hard but have poor English skills overall. Beautiful hotel but access to rooms via elevator switch is time consuming. Final note, classic RC air freshener scent is a bit heavy.
2018 年 9 月入住 4 晚

10/10 超赞

Omar

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent facilities and staff. Amazing views of the mountains. Great location.
2018 年 6 月入住 6 晚

10/10 超赞

Almagul，Kazakhstan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 6 月入住 7 晚

10/10 超赞

Avely

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 5 月入住 1 晚

10/10 超赞

Madeleine

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing service from the staff, helped with all restaurant bookings, recommendations, taxis, excursions etc. We had really a nice experience in Almaty!

10/10 超赞

DIMITRIOS

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

Alfredo

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Highest standards throughout
Excellent hotel. Lovely room. Very goodbye service. Certainly recommend.

10/10 超赞

Oleg

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Отличный современный отель с живописным видом
Отличный современный отель - наверно лучший в Алма-Ате, но конечно и не дешевый. Брали номер люкс 80 м2, двухкомнатный, были с тремя детьми - все разместились без проблем. Одну дополнительную кровать нам принесли по запросу и совершенно бесплатно. Очень дорогие завтраки (более 2.000 руб на человека), поэтому не пользовались. СПА замечательное, большой бассейн с теплой водой, горячее джакузи, в раздевалках сауна и хамам. Персонал дружелюбный и ненавязчивый. Почему то всегда начинают разговор на английском :) Из окон отеля великолепный вид на город и горы. В отеле все hi tech: управление температурой, освещением, шторами - все с пультов. Отель нам очень понравился, мы остались довольны. Были бы дешевле завтраки поставил бы 5 баллов - 10 тыс рублей на семью это очень дорого, поэтому 4.8.
2018 年 1 月入住 2 晚

10/10 超赞

Zakaria

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent
2017 年 10 月入住 9 晚

10/10 超赞

Khaleel

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Fabulous hotel and recommended
2017 年 10 月入住 3 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great hotel, friendly staff, fantastic food, 5 minute drive from downtown. Highly recommend.

4/10 很差

Nurzhan

满意：客房舒适度，住宿条件和设施
不满意：员工和服务，清洁度
I usually stay at the Ritz Carlton hotels and there is no problems, but not this time. Staff was not friendly, when i arrive with my family receptionist downstairs didnt offer me any help with my luggage, instead he continued chatting with bellman completely ignoring guests. Room was comfortable and has amazing view, but ridiculously dusty. Was problems with checkout when receptionist wanted to charge me extra breakfast for my newborn baby. Overall I was not satisfied with service provided.

10/10 超赞

Alan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Superb hotel
This hote lives up to its name. Highly recommended with fantastic shopping next door. Superb restaurant food as well.

10/10 超赞

Umi，Houston

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent hotel, close to great mall!
Only stay one night but it was great. Staffs are nice and friendly. Close to Essential Mall where I can get my coffee and meals too. Love it!

10/10 超赞

Ali

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Best experience ever
The staff friendly. And specially the mangement and the location is the best in Almaty, also the conceurge helpfull to guide u for tour around the city

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The staff helped make the experience
One of the best hotels I have ever stayed in my life.