I am writing to express my disappointment with the recent experience I had while reserving a cabin through your platform in Ruidoso, New Mexico.
The cabin I booked seemed lovely on your website, and I was looking forward to a relaxing getaway. However, upon arriving at the property, I quickly realized that the company that owns the cabin was far from accommodating.
When I encountered issues with the Wi-Fi and other amenities, I decided to contact Vrbo's customer service for assistance. Unfortunately, the experience was far from satisfactory. The staff I spoke with seemed disinterested and displayed a lack of empathy towards my concerns. To make matters worse, they were unresponsive to my requests for help and simply brushed off the issue without taking any action.
As a loyal customer of Vrbo, I expected better support and service when dealing with such situations. Booking through your platform should guarantee a certain level of reliability and assistance in case of any complications with the property owners. However, I felt left to deal with the rude behavior of the cabin owners on my own, with no real help from Vrbo's customer service team.
I understand that Vrbo acts as an intermediary between guests and property owners, but I believe it is your responsibility to ensure that your customers have a pleasant experience throughout the entire process. This includes addressing any issues that arise during the stay promptly and effectively.