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“Good”

“good”

“I booked a 5:30 p.m. spa treatment and told the staff at booking that my phone had no service anywhere on the resort property. While I was soaking, the spa called at 4:51 and 5:02 p.m. to say the therapist could not arrive on time and ask if I could move to 6:30. I saw the messages at 5:15 but still had no service to call back. When I arrived at the spa at 6:15, I was told my appointment had been canceled because I had not responded. I understand that a new time might require confirmation, but……

“The check-in staff was aloof and seemed bothered to explain where things were located. The valets were great The breakfast server was great”

“Great property with a lot of history! Beautifully cared for and a lovely walk to the plaza. Wonderful and friendly staff!”

“Beautiful hotel in the center of old town. Excellent”

“Feel at home👍”

“This is by far the best hotel for my Route 66 drive. The location, the design and architecture, the restaurant, everything in the property is first-class. The room is spacious and clean, too”

“Needs some TLC, very tired-looking property. The room was basic (despite it being an upgrade) but adequate. Unfortunately the bed and pillows were very hard and the AC unit was extremely loud, resulting in a difficult night and very little sleep. We chose to check out in the morning after just one night of our two-night booking. The staff was pleasant upon check-in and check-out.”