Dear Expedia Customer Support,
I am writing to request a refund for my hotel reservation, despite the booking being marked as non-refundable, because the room I was given was not as advertised and was not suitable for my family.
I booked this hotel for 10 nights. However, after checking in, I immediately noticed that the room was in very poor condition. It was significantly different from the photos and description shown on Expedia.
The room had several serious issues, including:
Poor cleanliness and unsanitary conditions.
Broken furniture and damaged fixtures.
Doors and windows that did not close or lock properly, creating a serious safety concern.
I was traveling with my 4-year-old child, and staying in a sixth-floor room with doors and windows that could not be properly secured made me feel that the room was unsafe. I reported these issues to the hotel reception as soon as I discovered them and also took photos to document the condition of the room.
Unfortunately, due to the poor hygiene and safety concerns, I had no reasonable choice but to leave the hotel. Although my reservation was for 10 nights, I only stayed for one night because the accommodation was not fit for a family and did not match the standard that was advertised.
I respectfully ask Expedia to review my case and consider a refund for the unused nights, as I was forced to leave because the hotel failed to provide accommodation that was safe, clean, and consistent with its listing.
I appreciate your time and u