"One of the front desk lady staff she’s inattentive she promise to get back with us she never did.
We arrived at 8:30am in the hotel lobby after 13.5 hrs flight we asked for early check in we’re willing to pay the difference she told us no available room and come back at 11am. At 11am she told us still no available room and told us to wait in the lobby she’ll let us know, around 12:30pm looking for her she’s gone for the day. The gentleman he’s so nice accommodate us immediately and resolved the issues."