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"Great hotel and friendly staff"

"Vacationing to see Matsumoto Castle Very convenient location Clean and secure"

"Excellent service and the food is amazing. A must stay!"

"The staff was very professional and welcoming. Rooms were clean and comfortable. Breakfast & happy hour was nice to chat and meet other travelers"

"The service is so good I like the frontdesk that the girl"

"A really old-fashioned Japanese onsen experience like nothing else. We ate in the Japanese restaurant one night and French the other evening. The food was fantastic. Rooms were comfortable but old fashioned. I would highly recommend the room with a private onsen - we saw tanuke (Japanese raccoon dogs) approach whilst we were bathing which was a really special experience. We hiked to the ridge (5 hours return) through a beautiful forest."

"Nice hotel, close to train station, clean, good breakfast."

"Clean hotel and great location near Nagano station. Good breakfast options. Nice park across the street for kids. Very strict on checkout and luggage storage time."

"I don’t believe this accommodation justify the cost if you will stay at this property without dinner and breakfast. I was able to reduce the expense for a night to c. $55 by using Expedia credits equal to $30, but if I didn’t have it, I would recommend to stay another one. Far from the center of Matsumoto Nothing was around the property Nothing would be provided to kids, such as amenities, welcoming tea and snacks, basically. The only nicer point was hot spring with good scene"

"Great stay!"

"Property is close to Hirooka Station for easy commute. Great and lovely staff. Food was superb"

"Good"