Chicago Apollo Theater Chicago Hotels

"The manager was mean and not understanding and had horrible customer service. The towels had stains on them. The carpet smelled mildewy. Just definitely did not look like a 4 star hotel."

"clean, safe, good breakfast."

"I rarely leave negative reviews, but this experience was extremely disappointing. I had a reservation at Hilton Chicago/Magnificent Mile Suites, but shortly before my stay, I was diagnosed with COVID-19 and was physically unable to travel or check in. Due to my condition and recovery, I unfortunately missed the cancellation window. I fully explained the situation to the hotel, sincerely apologized, and even offered to provide medical documentation. However, despite the exceptional circumstances, the hotel refused any flexibility whatsoever — no partial refund, no future stay credit, and no goodwill consideration. I understand cancellation policies exist, but I expected at least some level of empathy and customer care for a genuine medical emergency. The response felt very rigid and indifferent. This experience left a very negative impression, and unfortunately I cannot recommend this hotel based on how they handled the situation."

"Cool and perfect for our short trip to Chicago. Room was a bit small, but worked well to sleep in for two nights. The location on the magnificent mile worked perfect to accessing public transportation and tourist bus tours. Lots of great restaurants around the area and it was easy to walk everywhere from this spot. "

"Great hotel Location Great staff Love it "

"We enjoyed our stay at Hotel Lincoln overall despite a few bumps ... On the minus side, the walls are thin and if you have a loud neighbor, like we did on the first night, you can hear everything going on next door. Fortunately, management eventually agreed the next morning (after the first clerk we talked to said he couldn't do anything for us) to move us to a newly renovated room on the top floor. Both rooms we had were TINY - just a few feet bigger than the bed. If we wanted to hang out in the room, one of us were forced to sit or lie on the bed as there was only one chair. The bathroom in the second room we had was so small there was no mounted toilet paper holder - the paper was kept on the top of the toilet tank. There was one rack for towels. No grip bars in the walk-in shower, which had a very slippery floor. A previous occupant's hair on the bathroom walls (yecch). However, aside from the tinyness of the room, we were satisfied with our stay. The public areas were hip and inviting and the location is outstanding. Be sure to get your daily tickets for free coffee or cocktails and bottled water."

"everything went smoothly , only thing would be there is no check in desk or staff.. from what i noticed also no early check in what so ever which was a bummer since i had an early flight. everything else was perfect, i think this is great for a small stay , the train station is nearby and some great easy restaurants. shared restroom. room was small but mighty."

"Great location and great layout for a big group. Made for a great trip!"

"Exceptional location near trains and buses, which made all of Chicago accessible. Near Wrigley, good restaurants, and grocery stores too. Apartment itself is very nice, and two bathrooms is an enormous plus. Great, new appliances too. Will definitely stay here again next time I visit Chicago. "