Lexington Applebee s Park Hotels

"Clean hotel and nice staff "

"Yes"

"Our a/c in our room didn’t work and the room was 77 degrees super hot. We called down to the front desk around 11pm when we got back from swimming and they said they’d send someone up. We waited 30-45 min and no one showed so had to call again and they apologized and said they’d try to get someone up. We were so tired from our day traveling. Or kids were super tired but couldn’t sleep in the heat. They sent maintenance up and he worked on it for a bit and told us to check about another room. They were able to get us another room on the same floor so we went and same thing. A/C wasn’t working. The maintenance guy said they just had someone there to work on the a/c so something must of happened. Finally about 12:30 we hopped to our 3rd room on a different floor and that a/c worked. The hotel didn’t give us any sort of discount with all the hassle we went through. Poor customer service. The hot tub was also cautioned off so we weren’t able to use that either."

"lovely additional activities. loved yoga on sunday"

"Good"

"My room had a cooling issue and before I could make it back to the room, someone was waiting to check it. They instantly switched me rooms and even brought me the new room key while I packed. Super helpful, super friendly, and I extremely full of customer service. The had a breakfast buffet and a decent breakfast menu. All delicious. 10/10"

"Got to the room and it was dirty, ie: long hair all over the shirt, stained wash cloths etc.. mattress was bad and seemed old. You could feel the base When laying in it and was nosey like it was covered in a vinyl bag. Every time you move, you felt and sounded like you were inside of a paper bag. Front desk seemed annoyed when I asked to have new wash cloths changed out and the shower cleaned. Normally I don’t complain, but when I pay almost $500 for a week, I expected to at least be uncomfortable. Definitely not what normal 21C hotels are like. "

"House was clean and pet friendly, the fenced in back yard was very helpful while I was away. Host responded in a timely manner. "

"Host was very helpful and welcoming. House was very clean. Fenced-in backyard was perfect for our little dog. The host even provided water and food bowls as well as a bag of dog food! We appreciated the great coffeemaker as well as the comfortable bed in the master bedroom. "