鄰近芝加哥南巴林頓植物園酒店 | 熱門芝加哥南巴林頓植物園住宿限時優惠每晚可低至 HK$510

"This was my second time attempting to stay at this hotel, and I had previously stayed here for a period of time, so I had a certain level of trust in this property. However, this experience was very disappointing. Due to a necessary name correction on the reservation, Expedia assisted in updating the guest name, and I presented the updated information to the front desk upon arrival. Unfortunately, due to a system synchronization delay on the hotel’s side, the updated information was not visible to them in time, and I was refused check-in. In this situation, I neither checked in nor used the room, yet the hotel initially treated the booking as “checked in / late cancellation” and attempted to charge a full night’s stay, which I found unreasonable. Even more concerning, during the follow-up communication, I was informed that I would no longer be welcome to stay at this hotel in the future. This was very unexpected and disappointing. Although I eventually received a refund after multiple rounds of communication through the platform, the process was time-consuming and frustrating. I would strongly suggest the hotel improve how they handle situations involving system delays, and provide more flexible and reasonable solutions instead of outright refusal and charging guests. As a returning guest, this experience was particularly disappointing and has made me reconsider staying here again."

"免费停车，位置方便"

"Everything is good."

"room is clean, and receptionist is friendly"

"早餐有点减配置了"

"Late check-in and early check-out. The staff at the reception was nice and warm welcoming. Shuttle to the airport was great. One pity thing that there was no breakfast box to take out for early check-out customers."