Arbroath Hotel with Pool

"The staff that cleaned the rooms were excellent but the response from the spa manager Ryan leaves a lot to desire we had booked a massage and paid £80 for it explaining that we were only there for 4 nights when we turned up for the massage they could not find any record of the booking when they did finally find the booking it was for a week later the staff explained that the manager had to pass the refund when he finally got in touch with me I got no apology no sorry for the inconvenience this caused as it was for a special gift to my wife’s sister on her birthday and retirement only wanted my bank details for the refund which would take 5-7 days all in all quite a disappointing few days also pool cold and hot tub out of order for our full stay"

"Nice"

"We asked for a cup of tea to go with the buffet & was told we couldn’t have one, We were told you can have the tea bags but can’t use the kettle that was sitting beside the teabags, we even offered to pay for the tea. very disappointed in the staffs reaction to the situation. We won’t be in a hurry to come back"

"Property was very comfortable. Spacious room and good value for the price. The biggest let down was the staff. It was difficult to find the valet every time I needed the car and, on the first day that I was seated for the complimentary breakfast, no server ever came to my table. Beyond that, the property is as advertised, has several amenities with good offerings for food on site. There were many activities for people of all ages to where this property would be very family friendly."

"Great rooms"

"Great hotel with friendly staff."